On October 7, 2019, the United States Supreme Court denied Domino’s Pizza LLC’s Petition for Supreme Court review in the matter of Domino’s Pizza LLC v. Robles, See, 9th Cir. So what, might you ask, does pizza have to do with the accounts receivables industry? In a word, everything.

In its appeal to the U.S. Supreme Court, Domino’s Pizza argued the plaintiff’s claim should fail as a matter of law because only physical facilities were bound by the public accommodation provision of the ADA. It said companies were not required under the law to make their websites and mobile apps fully accessible if they offered customers with disabilities other options for accessing the goods and services, such as a telephone hotline.This case was one of the first to address whether Title III of the Americans with Disabilities Act (ADA) requires a website or mobile-phone application that offers goods or services to the public to satisfy discrete accessibility requirements with respect to individuals with disabilities.

The 9th Circuit, however, held in its decision that the ADA applies to the company’s website and mobile app, since the law “applies to the services of a place of public accommodation, not services in a place of public accommodation.”

Recognizing the significance of the ADA on its membership, RMAI included a session on ADA compliance during its 2019 Annual Conference. Copies of the presentation are available upon request. For additional information watch for upcoming webinars covering the topic of ADA Compliance for members of the financial services industry. Companies offering consumers access to interactive consumer web portals should consider this case a wakeup call to take steps now.


This Alert is intended for Members of RMAI and is for informational purposes only; it is in no way intended to provide legal advice. Members are encouraged to consult with an attorney of their choice for legal advice concerning this matter.