DULUTH, GA – Crown Asset Management, LLC hosted a successful Servicer Summit on September 20-21, 2022. The CAM team wants to express appreciation to its agency and law firm partners for making this event a success through their attendance and participation. The two-day event took place in Duluth, GA at the CAM office and the TPC Sugarloaf Country Club.
Open House
The Summit kicked off with an “Open House” event, including a tour of the CAM office and time set aside for CAM Team members in all departments to meet directly with servicers and provide training and Q&A on some key processes. It was beneficial, productive, and enjoyable to have face-to-face interactions and opportunities for conversation outside of conference calls, video calls, and emails!
Activities & Dinner
Next, the attendees and hosts headed over to TPC Sugarloaf where they chose from a golf “Tee Party” or an artist-led “Sip ‘n Paint” class. The relaxing activities offered an opportunity to connect in a casual environment, which was wrapped up with cocktails and dinner together as a large group.
Keynote Address & Presentations
On Day 2, CAM was excited and honored to have Georgia’s Attorney General, Chris Carr, as the keynote speaker. This was followed by members of the CAM team (Bob Deter, VP of Business Development, and Leah Ri, Financial Planning & Analysis Manager) discussing market trends and observations in consumer debt. The overall discussion included retrospective observations of the impact of COVID-19 on the industry, as well as observations of current/recent market conditions, delinquency/charge-off volumes, and future pricing. Next on the agenda was a presentation from CAM’s Audit & Compliance team, led by VP of Audit & Compliance, Deb Tucker. The team presented attendees with an overview of critical audit & compliance observations, expectations, metrics, and trends.
Collaborative Breakout Sessions
Finally, everyone broke out into various focus groups to share best practices. The Agency Roundtable was moderated by Relationship Manager, Lisa Rozzelle. Topics included motivating collectors, dealing with staffing, work-from-home challenges, and more. The law firm breakout covered the nuances of litigating fintech accounts. CAM’s Law Firms of the Year 2021 (Gordon, Aylworth & Tami, P.C. and Blitt & Gaines, P.C.) presented a “fintech mock trial” to illustrate points and prompt collaborative discussion. VP of Operations, Bekah Luebcke, moderated this session.