InDebted, a global leader in digital debt collections, is proud to participate in the upcoming RMAi Annual Conference for 2025. Two of its senior leaders, Kristyn Leffler, Chief Product Officer, and Laura White, Chief Risk & Compliance Officer, will be sharing insights from the InDebted journey at the 3-day conference, shaping the future of digital debt collection compliance and customer engagement.
Navigating compliance challenges in a changing landscape
On Tuesday, February 11, InDebted’s Chief Risk & Compliance Officer, Laura White, will take part in two essential discussions focused on compliance and regulation in our industry.
Chief Compliance Officer Forum | 8:00 AM
Laura will kick off the day as a panelist at the Chief Compliance Officer Forum, a premier session dedicated to regulatory challenges in the ARM industry. This discussion will bring together legal and regulatory experts to explore key issues such as data security, AI governance and risk assessment in a post-Chevron & Hobbs landscape.
Attendees will gain practical insights into adapting policies and practices to meet new federal and state regulations, ensuring ethical, effective and compliant debt resolution strategies. Don’t miss this critical discussion on the future of compliance and regulation in our industry.
Shaping Best Practices in Credit Reporting Compliance | 9:55 AM
Laura will be engaging conference attendees in a conversation on best practices for credit reporting compliance, with a deep dive into the Fair Credit Reporting Act and Regulation V. Along with other expert panellists, she will explore the Consumer Financial Protection Bureau’s latest guidance on reasonable investigations, recent enforcement actions and upcoming policy changes impacting medical debt reporting.
This session is designed for compliance professionals seeking a deeper understanding of credit reporting complexities, while maintaining ethical and regulatory-aligned practices.
Mastering digital debt collection for the modern era Mastering Digital Debt Collection: Best Practices Workshop (Part 2) | 4:10 PM
Following an earlier session on the emerging legal complexities facing digital transformation in debt collection, Kristyn and a panel of experts will host small group workshops designed to apply the principles explored in the lecture. This format offers attendees the chance to dive deep into nuances in consent, revocation, and digital dark patterns and how industry leading companies have structured their controls to protect their organizations.
This session will cover operationalizing best practices for mitigating legal exposure in digital communications, building robust compliance programs, and balancing the customer experience.
Meet the InDebted team at RMAi 2025 Annual Conference
As a fintech thought leader transforming debt collection with AI-driven personalization, InDebted remains committed to championing compliant digital transformation.
In addition to speaking at these insightful discussions and workshops, members of the InDebted team will be attending the conference. To connect with them and discover how you can revolutionize your digital collections strategy, enhance compliance and drive better customer engagement, visit https://www.indebted.co. In the meantime, experience firsthand how InDebted’s AI-powered collections platform personalizes the customer journey with an interactive online demo of our Collect solution.
Kristyn Leffler, Chief Product Officer.
Laura White, Chief Risk & Compliance Officer.