Welcome to RMAI’s blog where you can get extra insight into RMAI and the receivables management industry.
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Full Throttle Moments: 2025 Annual Conference in the Fast Lane
February 10-13, 2025 in Las Vegas, NV.
Sponsored Post: Now Available: TransUnion’s Debt Collection Annual Report
The TransUnion Debt Collection Annual Report highlights detailed stats and key takeaways we believe you’ll find both interesting and informative, including: A significant increase in the use of SMS/text messaging and email for consumer outreach A heightened focus on online self-service options driven by [...]
Data Security and Privacy – An Ounce of Prevention is Worth a Pound of Cure, Or Is It?
By Michael Kane, J.J Marshall & Associates We all want to believe that our data security is bulletproof, that we have taken all the necessary measures to protect our systems and data, both proprietary and consumer, and that we are keeping this data private. [...]
Employee Spotlight: Advocacy and Community Engagement with Jay
In an effort to advance RMAI’s advocacy efforts, Jay Singh was brought into the newly created position of Legislative & Public Relations Specialist. Jay Singh, Legislative & Public Relations Specialist. Jay works directly with David Reid, General Counsel & Senior Director [...]
Why I’m Involved with Receivables Management Association International (RMAI)
As Director of Business Development at National Credit Adjusters, LLC, my involvement with the Receivables Management Association International (RMAI) has been important to my career in receivables management and greatly beneficial to the success and continual improvement of our industry and collective industry organizations. [...]
Highlights from the 2024 Executive Summit in New Mexico
August 6-8, 2023 in Santa Ana Pueblo, New Mexico.
Employee Spotlight: Driving Member Engagement with Nicole
With a passion for customer connections only matched by her relentless work ethic, Nicole Canon, RMAI’s new Membership Marketing Coordinator, was a perfect fit for the association. Nicole came to RMAI in March after looking for a career that would afford her more human [...]
Employee Spotlight: Balancing Books with Susan
Over the past half-year, Susan Stauts, Administrative Coordinator & Bookkeeper at RMAI, has adeptly managed finances, meticulously tracked numbers, and consistently infused her work with a smile. While Susan is responsible for bookkeeping, accounts receivables, event registrations, processing certification applications, and administrative tasks, [...]
*Sponsored* Checking Every Box: How Automated Multichannel Conversations Can Fix Your Collections and CX
*Sponsored by Skit.ai* Due to high delinquencies and charge-offs, creditors and collection agencies need help with the high cost of human resources, as well as issues of agent attrition, training, hiring, and staffing costs. To address these challenges, the collections industry needs a scalable, [...]
Employee Spotlight: RMAI Welcomes Mike Becker as New Executive Director, Bringing Fresh Vision and Leadership
Coming straight from the Nation’s Capital, RMAI’s new Executive Director Mike Becker carries with him a love of advocacy and a deep appreciation for the value of associations. After graduating from George Mason University with a degree in Government and International Politics, Mike [...]