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Six Steps to Turn Responsible AI Into ROI for Third-Party Collections
By Manny Plasencia, TransUnion At 9:12 a.m., a third-party collector who’s calling a delinquent account hears the hesitation on the line: “I’m behind because my hours got cut. What can we do?” In that moment, the challenge is bigger than a single call. The [...]
The Delinquency Risk Sitting One Step Ahead of the Dashboard
By Nick Cherry, Phillips & Cohen Associates One of the biggest misconceptions I’ve encountered throughout my career is that the highest-risk accounts are always the ones that have already missed a payment. Often, the greater risk lies with accounts still showing as current, even [...]
Empowering Operations with Compliance in Receivables Management
By Susan Namm, Velocity Portfolio Group Compliance is shedding its “checkbox” reputation and emerging as a key driver of operational performance in receivables. As oversight intensifies, particularly from bodies like the Consumer Financial Protection Bureau and other state regulators, organizations must also adapt to [...]
The Perils of Precision
When data feels certain, but decisions are not.When data feels certain, but decisions are not By Michael Flock, Flock Advisors The most dangerous moment in a deal is often the moment you win it. The model works. The numbers support it. The assumptions feel [...]
Where People and Possibilities Meet: Highlights from the 2026 Annual Conference
February 9-12, 2026 in Las Vegas, NV.
Viral debt advice on social media: Separating fact from fiction
By: Keshonda Walker, Director of Compliance, InvestiNet Social media has become a primary source of information (including misinformation and disinformation) for millions of people. In recent years, a trend has emerged of viral videos encouraging consumers to avoid paying debts in collection. These videos [...]
October is Cybersecurity Month!
By Michael Kane, J.J Marshall & Associates Cybersecurity is a shared responsibility of all users and departments across your organization. Everyone has an obligation to do their part to safeguard company, client, and consumer information. A single incident can, at worst, bring down a [...]
Highlights from the 2025 Executive Summit in Vermont
August 5-7, 2025 in Woodstock, Vermont.
ESOPs: Excellent Exit Solutions in Uncertain Times
Monetizing Equity and Transferring Ownership with Strategic Impact By Michael Flock, Flock Advisors Note: Historic data and 2023–2024 projections are based on historical ESOP formation trends and market estimates. Data sourced from NCEO, National Center for Employee Ownership, the ESOP Association, and industry research. [...]
2025 RMAI Advocacy in Action
RMAI works tirelessly to influence public policies that promote responsible consumer protection and sound business practices. We serve as the voice of the debt buying industry, representing members before federal and state legislatures and agencies and in the courts. Here are some photos from [...]