Recorded Webinars

Required Courses for Certification

Introductory Survey Course on Debt Buying
(Initial Certification)

4 credits | 3 hours, 20 minutes

The Introductory Survey Course on Debt Buying is required for Certified Receivables Compliance Professional (CRCP) certification. This courese was recorded at the 2023 RMAI Annual Conference. Course length is 200 minutes (or 3 ½ hours).

Price: $250 member rate / $325 non-member rate

Ethics as the Cornerstone of a Compliance Management System
(Initial & Re-Certification)

2 credits | 2 hours

Ethics as the Cornerstone of a Compliance Management System, is required for initial and re-certification for the Certified Receivables Compliance Professional (CRCP) certification. This course was recorded at the 2023 Annual Conference. Course length is approximately two hours.

Price: $74 member rate / $104 non-member rate

Navigating Success: DEI Case Studies and Personal Insights into Unconscious Bias
(Initial & Re-Certification)

1 credit | 1 hour
This webinar qualifies for credit on identifying and avoiding discriminatory collection practices (Diversity, Equity & Inclusion) and delves into the world of Diversity, Equity, and Inclusion (DEI) through the lens of compelling real-life case studies and personal experiences within organizations and daily life.

Recorded on November 14, 2023, this webinar is approximately 1 hour.

Price: Free for members / $94 non-member rate (nonrefundable registration)

Certification Bundle
(Includes All Three (3) Required Courses for Initial Certification)


This Certification Bundle includes all three required courses for obtaining your Certified Receivables Compliance Professional (CRCP) designation at a reduced rate.

Introductory Survey Course on Receivables Management (4 credits | 4 hours)
Ethics as the Cornerstone of a Compliance Management System (2 credits | 2 hours)
Navigating Success: DEI Case Studies and Personal Insights into Unconscious Bias (1 credit | 1 hour) *This course satisfies the identifying and avoiding discriminatory collection practices (Diversity, Equity & Inclusion) requirement.

Price: $275 member rate / $450 non-member rate (nonrefundable registration)

All Other Webinars
(Monthly, Ad Hoc, and Special Series)

Navigating Advocacy: Unveiling Key Resources and Myths in 3rd Party Collections


1 Hour | 1 Credit

Sponsored by:

Join us for an insightful webinar as members of RMAI’s Industry Research Working Group unveil their top reference materials and talking points crucial for advocating for the 3rd Party Collections Industry. Discover invaluable resources and learn how to effectively leverage them in your advocacy efforts. Additionally, our experts will debunk common misperceptions surrounding the industry’s practices and its vital role in the economy. Don’t miss this opportunity to enhance your advocacy skills and gain a deeper understanding of the collections landscape.

Recorded on June 25, 2024, this webinar is approximately 1 hour

New Guidance on Credit Reporting and Reasonable Investigations


1 Hour | 1 Credit

Sponsored By:

Join our presenters John H. Bedard Jr. and Debra Ciskey in this comprehensive session will explore emerging trends, compliance strategies, and the CFPB’s evolving expectations for credit furnishers. Learn best practices for handling dispute investigations, intake and responses.  Hear the presenters’ Top 10 “Musts” for furnishers and understand how to navigate new regulations while ensuring accurate and compliant credit reporting. Don’t miss this opportunity to earn education credits, network with industry peers, and stay ahead in the world of credit reporting.

Recorded on June 11, 2024, this webinar is approximately 1 hour

Strategies for Effectively Evaluating, Pricing, Winning, and Profiting from Potential Portfolios.


1 Hour | 1 Credit

Sponsored by:

This webinar will focus on new methods, data elements, and strategies around using data to better predict potential liquidity of a portfolio, new data elements that can be considered, strategies to be able to evaluate more portfolios, and potential legal and segmentation strategies. Led by industry leaders from TransUnion, EverChain and Crown Asset Management- this webinar will bring a comprehensive review on best practices in our constantly evolving industry.

Recorded on May 29, 2024, this webinar is approximately 1 hour

Your Digital Collections Questions Answered


1 Hour | 1 Credit

Sponsored by:

A panel of experts with loads of digital collections experience are coming together for a webinar designed to answer your email, text, and other digital collection questions. We will discuss consent, delivery, unique issues with email/text messages, Regulation F and E-Sign, litigation and complaint rates, validation notices, and agent concerns. Please send in any question you would like us to try to cover!

Recorded on May 22, 2024, this webinar is approximately 1 hour.

Due Diligence Tips – Acquiring and/or Financing a Debt Buyer in Today’s Market


1 Hour | 1 Credit

Join us for a moderated webinar by Chuck Dodge with Hudson Cook as he delves into the world of Mergers & Acquisitions and Financing with Michael Lamm with Corporate Advisory Solutions and JD Sheldon with Metropolitan Partners Group. During this webinar, they will discuss key areas of due diligence to focus on acquiring and/or financing a consumer debt buying business in today’s market. The due diligence process has become much more extensive and longer as a result of the ever-changing regulatory and technology requirements that have been placed on companies operating in the debt buying industry.

Recorded on April 23, 2024, this webinar is approximately 1 hour.

Navigating Complicated Compliance & Technology in the Service of Process


1 credit | 1 hour

Your preferred legal document support provider is a firm’s “eyes and ears” out in the field and an essential partner in successful collection efforts. Learn how technology is shaping the world of process service for both clients and vendors and what those advances mean for your compliance, auditing, and oversight. For the first time in an RMAI webinar, hear directly from industry leaders about the landscape of process serving and trends that will affect the way you interact with service recipients in 2024.

Recorded on March 26, 2024, this webinar is approximately 1 hour.

Dancing with Debt Settlement


1 credit | 1 hour

Sponsored by:

Join us for a strategy discussion for using technical automation and compliance frameworks to manage advisor-driven settlement negotiations and achieve successful, efficient resolutions.

Recorded on February 26, 2024, this webinar is approximately 1 hour.

Insights into the Consumer Default Judgments Act


1 credit | 1 hour

This past July the Uniform Law Commission adopted the Consumer Debt Default Judgments Act.

The Act would materially modify existing procedures for obtaining default judgments on many types of consumer debt, including new notice requirements and the inclusion of certain documents and data in judgment applications. On February 13, 2024, a bill was introduced in Colorado that would adopt the Act, and it is anticipated several states will follow.

Our panel includes Raymond Pepe, Esq, who chaired the committee that drafted the Act. The panel also includes Franci Wayland of PRA and Don Maurice, RMAI’s outside counsel. They will discuss RMAI’s role in the drafting of the Act and, in particular, how the Act aligns with RMAI Receivables Management Certification Program standards.

Recorded on February 21, 2024, this webinar is approximately 1 hour.

Navigating Wyoming HB 284: Demystifying the Application Process and Q&A


1 credit | 1 hour

House Bill (HB) 284, signed into law in Wyoming in 2023, has brought significant alterations to the licensing landscape for the receivables management industry. As of July 1, 2023, Wyoming requires debt buyers to be licensed as collection agencies. Join us as moderator, Manny Newburger, and webinar panelists, Bradley Chapman and Joel May, provide valuable insights into the implications of HB 284 and walk through the application process and requirements. Topics to be covered include:

  • A high-level overview of HB 284
  • Understanding requirements of the application process
  • Potential challenges you may encounter during the application process
  • Q&A with our speakers to help answer questions about becoming licensed or maintaining licensing in Wyoming

Recorded on December 20, 2023, this webinar is approximately 1 hour.

*Sponsored Webinar*
Reviving Financial Resilience: TransUnion’s Recovery Model & Legal Strategies Unveiled


1 credit | 1 hour

Sponsored and Presented By:

In this sponsored webinar, TransUnion delves into the heart of its recovery model, a powerful tool designed to build attributes for assessing a consumer’s ability to repay debts and employing effective legal strategies. The presenters will provide a high-level exploration of how TransUnion leverages data to guide the recovery process and how that enables businesses to make informed decisions.  As the presenters explore their favorite legal strategies employed by TransUnion to navigate the complexities of consumer debt recovery, ensure compliance, and protect consumer rights, attendees will also learn about resolving some of the common issues businesses may encounter.

Recorded on December 12, 2023, this webinar is approximately 1 hour.

Certification Webinar Series
Lessons Learned from the Compliance Audit Process


1/2 credit | 30 minutes

Sponsored By:

In this final 30-minute webinar of the Certification Series, you will hear first-hand from Chief Compliance Officers (CCOs) of Certified Receivables Businesses that have undergone the compliance audit process at least twice. They will share some of their CCO experiences and lessons learned from the preparing for and undergoing compliance audits, including:

  • The importance of reviewing certification program standards and auditor information
  • Available resources to help you through the process
  • The Certification standards they found difficult or easy
  • Tips for those who have not yet undergone a compliance audit

These experienced CCOs will help get you ready for your first – or next – compliance audit as you start – or continue – your Receivables Management Certification Program journey.

Recorded on November 30, 2023, this webinar is approximately 30 minutes.

Certification Webinar Series
Ask an Authorized Audit Provider…Your Burning Questions Answered


1/2 credit | 30 minutes

During the second webinar of the Certification Series, our presenters will have a candid discussion about preparing for and undergoing a Receivables Management Certification Program compliance audit. You will hear directly from one of RMAI’s Authorized Audit Providers, Sara Woggerman of ARM Compliance Business Solutions, on what she feels are important considerations when going through the compliance audit process. You will also hear directly from Amber Russo, President of Kino Financial Co., LLC, an RMAI Certified Debt Buyer, about her experience in preparing for a compliance audit and working with an auditor.  Both will share common issues that arise during the compliance audit and how to resolve them as well as briefly explore the Certification Standards for vendor management. Finally, Sara will answer any of the burning questions you may have as you embark on your own compliance audit process.

Recorded on November 29, 2023, this webinar is approximately 30 minutes.

Certification Webinar Series
Starting or Continuing Your Certification Journey


1/2 credit | 30 minutes

During the first of our three-part certification series, RMAI’s General Counsel and RMAI’s Director of Certification & Education share some insights for what’s been happening and what is coming down the pipeline in the Receivables Management Certification Program world. In this webinar, you will learn about new requirements for RMAI members as it relates to earning business certification, significant changes already in place  for renewal or initial business/vendor certification versions 10 and 11, and what’s coming in version 12.0. Additionally, attendees will be able to ask questions you may have about certification.

Recorded on November 27, 2023, this webinar is approximately 30 minutes.

New York City’s Proposed Amendments to its Debt Collection Law Dramatically Impacts Collection Systems, Processes, and Ability to Communicate – What You Need to Know to Comment


1 credit | 1 hour

The New York City Department of Consumer and Worker Protection (NYC DCWP) just released an updated proposed amendment to its rules relating to debt collection. This updated amendment changes significantly more than the first proposed amendment released by NYC DCWP last year.  The proposed changes seek to update the NYC law to align with the FDCPA; however, the effect is significantly more broad.  The law would require new collection management systems and processes and will make it very difficult to reach out to NYC consumers.  The comment period ends November 29, 2023 – so we are asking anyone who collects in NY to join us this Thanksgiving week for a FREE webinar as our panelists break down the proposal, discuss the potential impacts to your business and NYC consumers, and prepare attendees to submit meaning full comments.

Recorded on November 21, 2023, this webinar is approximately 1 hour.

What Drives the Auto Finance Asset Class


1 credit | 1 hour

RMAI’s Auto Finance Working Group identifies issues particular to the auto debt market; develops auto finance issue briefs, best practices, and education for members, and provides education to the auto finance industry on the nuances of the sale and collection of auto accounts. In this webinar, presenters from the working group will update attendees on the auto finance asset market and preview the soon-to-be-released primer paper covering such topics as data and documentation, chain of title, and best practices. They’ll also share their expertise for how best to break into (or stay) in the auto deficiency market.

Recorded on October 4, 2023, this webinar is approximately 1 hour.

Fintech Market Trends


1 credit | 1 hour

Fintech digital lending as we know it today was born out of the great recession, had a surge of explosive growth during the pandemic, and now as the economy returns to normal has become a fixture in the accounts receivable management space.  On this webinar our panel will discuss current trends in fintech lending, performance, regulation, recovery and debt sales. We will examine how the space has evolved in the past few years and what the near term may look like as consumer stress continues to increase in the current economy.

Recorded on September 20, 2023, this webinar is approximately 1 hour.

Around the Safeguards Rule in Eighty Days


1 credit | 1 hour

Sponsored by:

Ok, well eighty-two days… So, now that the Safeguards Rule has taken effect and we’re a few weeks in, how is it going?  How was your implementation?  What was easy and what was hard, and went well and where are you facing issues?  Come along as Dan Yakimenko and Michael Kane address the main points of the Rule, share RMAI survey results, and provide insights addressing the responses.

Recorded on August 30, 2023, this webinar is approximately 1 hour.

Bridging the Gaps Between Operations, IT and Compliance


1 credit | 1 hour

In the dynamic landscape of the receivables management industry, the convergence of operational processes, information technology (IT), and compliance is essential for success. During this webinar, the panel of experts will delve into these areas, equipping attendees with the knowledge and skills needed to optimize operational efficiency, harness technological advancements, and navigate complex regulatory environments. Through a blend of insights and practical scenarios, along with interactive discussions, attendees will gain an understanding of why bridging these gaps is imperative and how to effectively manage the change process.

Recorded on August 16, 2023, this webinar is approximately 1 hour.

Stand Out for the RIGHT Reasons: Strategies to Enhance Client/Creditor Collaboration and Opportunities


1 credit | 1 hour

Sponsored by:

Distinguish yourself as a forward-thinking, innovative, and compliant partner for clients/creditors looking to place or sell consumer accounts. Staying informed and responding timely to significant changes from regulatory or industry litigation can help you navigate risk and unnecessary litigation. Under industry contract terms, informing your client/creditor may be a requirement.

This webinar will highlight solutions to properly monitor, manage, and educate your clients/creditors with industry changes that can impact daily processes and strategies through a thoughtful discussion. of Learn how to effectively engage clients and prospective clients to build confidence, enhance collaboration, and increase placements.

Recorded on July 26, 2023, this webinar is approximately 1 hour.