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Highlights from the 2026 Executive Summit in Washington
August 4-6, 2026 in Stevenson, Washington.
*Sponsored* TransUnion Debt Collection Annual Report: Technology, Talent and Strategy
This year’s Debt Collection Annual Report is out and revealed delinquencies are getting worse. Findings include: Nearly 95% of organizations said they’re adopting or exploring AI. A third (33%) of consumers reported plans to apply for new credit or refinance existing credit in the [...]
Six Steps to Turn Responsible AI Into ROI for Third-Party Collections
By Manny Plasencia, TransUnion At 9:12 a.m., a third-party collector who’s calling a delinquent account hears the hesitation on the line: “I’m behind because my hours got cut. What can we do?” In that moment, the challenge is bigger than a single call. The [...]
The Delinquency Risk Sitting One Step Ahead of the Dashboard
By Nick Cherry, Phillips & Cohen Associates One of the biggest misconceptions I’ve encountered throughout my career is that the highest-risk accounts are always the ones that have already missed a payment. Often, the greater risk lies with accounts still showing as current, even [...]
Empowering Operations with Compliance in Receivables Management
By Susan Namm, Velocity Portfolio Group Compliance is shedding its “checkbox” reputation and emerging as a key driver of operational performance in receivables. As oversight intensifies, particularly from bodies like the Consumer Financial Protection Bureau and other state regulators, organizations must also adapt to [...]
The Perils of Precision
When data feels certain, but decisions are not.When data feels certain, but decisions are not By Michael Flock, Flock Advisors The most dangerous moment in a deal is often the moment you win it. The model works. The numbers support it. The assumptions feel [...]
Where People and Possibilities Meet: Highlights from the 2026 Annual Conference
February 9-12, 2026 in Las Vegas, NV.
Viral debt advice on social media: Separating fact from fiction
By: Keshonda Walker, Director of Compliance, InvestiNet Social media has become a primary source of information (including misinformation and disinformation) for millions of people. In recent years, a trend has emerged of viral videos encouraging consumers to avoid paying debts in collection. These videos [...]
October is Cybersecurity Month!
By Michael Kane, J.J Marshall & Associates Cybersecurity is a shared responsibility of all users and departments across your organization. Everyone has an obligation to do their part to safeguard company, client, and consumer information. A single incident can, at worst, bring down a [...]
Highlights from the 2025 Executive Summit in Vermont
August 5-7, 2025 in Woodstock, Vermont.