Welcome to RMAI’s blog where you can get extra insight into RMAI and the receivables management industry.
Visit the Author Page for more information on the writers.
If you have a blog post that you would like to share with RMAI members, please check our Contributor Guidelines, then contact Aurora Sain.
Employee Spotlight: Balancing Books with Susan
Over the past half-year, Susan Stauts, Administrative Coordinator & Bookkeeper at RMAI, has adeptly managed finances, meticulously tracked numbers, and consistently infused her work with a smile. While Susan is responsible for bookkeeping, accounts receivables, event registrations, processing certification applications, and administrative tasks, [...]
*Sponsored* Checking Every Box: How Automated Multichannel Conversations Can Fix Your Collections and CX
*Sponsored by Skit.ai* Due to high delinquencies and charge-offs, creditors and collection agencies need help with the high cost of human resources, as well as issues of agent attrition, training, hiring, and staffing costs. To address these challenges, the collections industry needs a scalable, [...]
Employee Spotlight: RMAI Welcomes Mike Becker as New Executive Director, Bringing Fresh Vision and Leadership
Coming straight from the Nation’s Capital, RMAI’s new Executive Director Mike Becker carries with him a love of advocacy and a deep appreciation for the value of associations. After graduating from George Mason University with a degree in Government and International Politics, Mike [...]
*Sponsored* Tapping into South Africa’s BPO Potential
By Stephan Venter, Senior VP of Sales at Nutun *Sponsored Blog Post* A Rising Powerhouse in Global Outsourcing South Africa’s BPO scene is growing exponentially and companies around the world are taking notice. Since 2017, our BPO industry has been [...]
*Sponsored* Why Lenders and Collection Agencies Are Turning to a Multichannel Strategy to Interact with Consumers
A multichannel strategy enables collection agencies and lenders to cut costs, improve processes, and meet the diverse needs of consumers. By Sourabh Gupta, Founder and CEO of Skit.ai *Sponsored Blog Post* Over the past two years, the accounts [...]
*Sponsored* New Report: The Future of Third-Party Collections
*Sponsored by TransUnion* Amid a rapidly evolving collections landscape, we invite you to download our just-released survey report — Seizing the Opportunity in Uncertain Times — developed by TransUnion and Datos Insights. Explore it now for an exclusive look at the trends, challenges and opportunities [...]
Scoring Big: Highlights from the 2024 Annual Conference Touchdowns & Triumphs!
February 5-8, 2024 in Las Vegas, NV.
2024 RMAI Advocacy in Action
RMAI works tirelessly to influence public policies that promote responsible consumer protection and sound business practices. We serve as the voice of the debt buying industry, representing members before federal and state legislatures and agencies and in the courts. Here are some photos from [...]
Navigating Certification: Insights into the Audit Process with Pro Forma Inc
RMAI Certified Receivables Management Program Authorized Audit Providers perform third-party compliance audits for businesses applying for and renewing their Certified Receivables Business (CRB) and Certified Receivables Vendor (CRV) designation. This Q&A with Authorized Audit Provider, Pro Forma Inc gives current and future CRBs and [...]
Navigating Certification: Insights into the Audit Process with Provana
RMAI Certified Receivables Management Program Authorized Audit Providers perform third-party compliance audits for businesses applying for and renewing their Certified Receivables Business (CRB) and Certified Receivables Vendor (CRV) designation. This Q&A with Authorized Audit Provider, Provana gives current and future CRBs and CRVs insight [...]