The debt collection industry is one of the most heavily regulated industries. The industry is supervised or monitored by multiple governmental agencies, including but not limited to the Consumer Financial Protection Bureau, the Federal Trade Commission, the Federal Communications Commission, all 50 Attorneys General and licensure laws in 32 states with a number of bonding and corporate registration requirements in the remaining states. Additionally, RMAI implemented its “global standard” certification program in 2013 to promote uniform, consumer-oriented, best practice standards.
RMAI believes that all consumers should be aware of their rights if they’re contacted by anyone in the collections industry. See our FAQ page for answers to questions about debt collection and consumer rights.
Learn more about the various regulatory agencies that govern our industry: