08:30
- 19:00
Registration Open | Sponsored by Hudson Cook, LLP
09:00
- 15:00
Golf at Elk Ridge Golf Course | Sponsored by Crown Asset Management and TRAKAmerica
09:00
- 10:00
Networking Breakfast | Sponsored by Renkim
10:00
- 10:50
Cybersecurity Threats and Operational Risks: What the Industry Is Seeing
Join executives from receivables management companies for a practical discussion on emerging cybersecurity threats, operational challenges, vendor oversight, and evolving risk trends impacting the receivables industry. Panelists will share real-world experiences, lessons learned, internal policy considerations, and practical strategies for identifying, managing, and responding to today’s rapidly changing threat environment.
Moderator: Isaac Goldman, Vertican Technologies
National Recovery Associates, Inc.
Jonathan Goldberg is Founder and President of National Recovery Associates, Inc. (NRA), a Newark, New Jersey-based full recovery lifecycle master servicer providing end-to-end solutions from charge-off through judgment enforcement. Jonathan oversees strategy, operations, technology, and client partnerships, helping lenders and investment groups maximize recoveries while maintaining the highest standards of compliance and consumer treatment. Under his leadership, NRA has expanded its technology capabilities, strengthened its nationwide attorney network, and continued to innovate through data-driven decision making and operational excellence. Jonathan is a frequent participant in the receivables management industry and is passionate about advancing ethical collection practices, fostering strong client relationships, and building high-performing teams.
Jonathan Goldberg
National Recovery Associates, Inc.
Orbita Capital Group
Andrew is the President and CEO of Acctcorp International, a small RMAI Certified debt buyer in the Pacific Northwest, and Accounts Receivable, Inc., a collection agency. Prior to that, he spent 8 years in various areas of banking, primarily Commercial Lending. Andrew is the Chair of the RMAI Standards Committee, serves on the RMAI Certification Council, and is very active on Industry issues in Oregon and Washington.
Andrew Roskam
Orbita Capital Group
Security Credit Services, LLC
Brett Soldevila serves as the Chief Compliance Officer for Security Credit Services, LLC, a receivables management company specializing in the purchase of performing and non-performing receivables. Prior to joining Security Credit Services, Brett served in the internal audit department of a global consumer and commercial services company, and in the audit & enterprise risk services department of a professional services firm. Brett is a Certified Public Accountant, Certified Fraud Examiner, and Certified Receivables Compliance Professional. Brett was elected to the Receivables Management Association International (RMAI) Board of Directors in 2017; and currently serves as Past President for the RMAI Board. Prior to serving on the RMAI Board, he served as the Chair of the RMAI Certification Council and has also served as Chair for the RMAI’s Certification Standards Committee.
Brett Soldevila
Security Credit Services, LLC
10:50
- 11:00
Networking Break | Sponsored by Way Thru
11:00
- 11:50
Increased Challenges in Litigation and Complaints | Sponsored by Collectors Insurance Agency, Inc.
The litigation landscape is evolving rapidly as artificial intelligence, social media, and emerging consumer advocacy reshape disputes in the receivables industry. This panel will examine the rise of AI-generated pleadings, the influence of online financial influencers, evolving consumer complaints, and increasing scrutiny of documentation and data accuracy. Panelists will discuss practical strategies for legal and compliance teams to identify emerging risks, strengthen litigation practices, and prepare for the next generation of consumer challenges.
Bedard Law Group, P.C.
John H. Bedard, Jr. is the managing attorney of Bedard Law Group, P.C. located in Atlanta, Georgia. John represents creditors, asset buyers, and debt collectors helping them stay in compliance with state and federal law. He also manages the nationwide litigation for several collection agencies and focuses his litigation practice on FDCPA, TCPA, and FCRA defense. John’s practice also focuses on defending regulatory actions including CFPB investigations and travels the country performing CFPB readiness assessments for the collection industry. He received his law degree from the Syracuse University College of Law and his undergraduate degree in Economics from the Pennsylvania State University.
John H. Bedard, Jr.
Bedard Law Group, P.C.
Crown Asset Management, LLC
Bekah Luebcke is Executive Vice President of Operations at Crown Asset Management, LLC, where she has served since 2017. She brings more than 25 years of experience across the receivables management industry, with leadership roles spanning operations, vendor management, debt buying, recovery, payment processing, and revenue cycle management. Bekah is an RMAI Certified Receivables Compliance Professional and currently serves as Chair of RMAI’s Industry Research Working Group.
Bekah Luebcke
Crown Asset Management, LLC
12:00
- 12:50
Offshoring Work & Resilience
Moderator: Mellisa Massey, National Credit Adjusters, LLC
12:50
- 14:00
Networking Lunch
14:00
- 14:50
BNPL Beyond Origination: Managing Delinquency, Consumer Remedies, and Portfolio Strategy
As the Buy Now, Pay Later marketplace continues to mature, companies are increasingly focused on managing delinquent and defaulted accounts, evolving consumer remedies, and long-term portfolio performance. This session will feature perspectives from an BNPL creditor and a servicing partner to explore how the space is evolving beyond origination and growth.
Moderator: Laura Jensen, Absolute Resolutions Corp.
Affirm
Gabriel Foguel is a Group Product Manager at Affirm, where he leads the company’s post-purchase risk product domain, including collections, recoveries, bankruptcy, and hardship experiences. He has over 10 years of experience across fintech, risk, payments, and platform technology, beginning his career at Fitch Ratings before moving into product leadership roles at Amazon and Affirm.
14:50
- 15:10
Iced Coffee Break
15:10
- 16:00
Financing Portfolio Purchases: A Bank Perspective | Sponsored by Provana
Access to capital remains a critical component of the receivables marketplace. This session will bring together banks and financial partners that fund portfolio purchases to discuss how financing structures have evolved and what lenders are looking for in today’s market. Panelists will explore underwriting considerations, borrower expectations, and the factors that influence cost and risk evaluation. Attendees will gain practical insight into how financial institutions assess opportunities, structure relationships, and navigate changing market conditions within the receivables industry.
Moderator: Jon Mazzoli, Resurgent Capital Services
KeyBank
Since 2010, Ric has served as the Sr. Vice President of Originations for the Specialty Finance Lending division of KeyBank. In this role he is responsible for managing all client/asset management, co-lender/banking partners, operations, and agent administration associated with the asset-based warehouse lending business segment. With over 35 years of experience in commercial finance, Ric has developed an extensive background in structured finance, asset-based securitization (ABS), asset-based lending (ABL), Equipment Finance, Capital Markets and Syndications, Derivative Valuations, and Mergers & Acquisitions while working for such notable entities as American Express, CitiCapital Global Markets, and currently KeyBank. Over his career he has helped start and grow two successful finance companies as well as a derivative valuation firm. Ric holds a BA in Economics from the University of Colorado, as well as an MBA and a MS in Quantitative Finance from Tulane University. He was the recipient of the Allen R. Vorholt Memorial Alumni Award for leadership and high academic achievement at Tulane University and has received national academic honors in both economics and business.
Citizens Bank
Reese Henson joined Citizens Financial Institutions practice in 2022 and has led Specialty Finance Corporate Coverage for the last 3-yaers. He has been focused on financial institutions coverage for the better part of his 15-year banking career. Prior to Citizens, he served as a Senior Vice President for Cadence Bank, and an Associate Managing Director for CIBC. He’s served on the ACG-Atlanta Board of Directors for the last 5 years and graduated from the University of Alabama with a dual-major in Finance and Economics.
Reese Henson
Citizens Bank
ING Capital LLC
Alex Kreissman is responsible for leading the ING Financial Services team in the US. The group provides lending and debt structuring services to the financial services and consumer finance sectors. He joined ING in 2010 and has originated structured and leveraged transactions both in the US and in Europe. Alex holds a Bachelor of Arts Degree from the University of Southern California.
Alex Kreissman
ING Capital LLC
PGIM
Mark Viglotti is a Senior Director at PGIM, the global asset management business of Prudential Financial, which has $1.4 trillion in assets under management. He leads a team responsible for originating, structuring, and managing senior debt and mezzanine investments. Mark has extensive experience providing debt financing solutions to various industries, including platforms in specialty finance and asset-based industries. He works closely with management teams, sponsors, and institutional partners to deliver customized capital solutions supporting growth, acquisitions, and portfolio optimization.
17:00
- 19:00
Opening Reception | Sponsored by VeriFacts, LLC
21:00
- 23:00
After-Hours Firepit Networking Event | Sponsored by WebRecon LLC
07:30
- 15:30
Registration Open | Sponsored by Hudson Cook, LLP
08:30
- 09:45
Networking Breakfast | Sponsored by Velocity Portfolio Group
09:45
- 10:00
Networking Break
10:00
- 10:50
Welcome & Keynote Address by State Representative, Amy Walen (WA) | Sponsored by National Recovery Associates
State Legislative Trends and the Future of Consumer Financial Services
Join Washington State Representative Amy Walen, Chair of the House Consumer Protection & Business Committee, for a keynote discussion on emerging legislative and regulatory developments impacting the consumer financial services marketplace. Drawing from her experience in state government and financial policy, Rep. Walen will provide insight into current and anticipated legislative activity in Washington State, broader trends developing across state legislatures, and the challenges policymakers face in balancing consumer protection, innovation, and access to credit.
10:50
- 11:10
Networking Break | Sponsored by Hawes Group
11:10
- 12:00
Understanding the Debt Settlement Industry: Process, Perception, and Developments
This session will provide a practical overview of the debt settlement industry, from consumer marketing and enrollment through settlement completion. The discussion will explore the role debt settlement companies play in the broader financial ecosystem, common perceptions about the industry, and the operational and consumer considerations that shape the space. Panelists will also discuss emerging trends, regulatory and trade association developments, and other short- and long-term changes expected to impact debt settlement companies.
Moderator: Mike Cassidy, Velocity Portfolio Group, Inc.
Achieve
Sean joined Freedom Financial in 2013 and has led Freedom Debt Relief (“FDR”) through a significant growth period, more than quintupling the business. FDR has served over 900,000 clients and resolved over $12 Billion in consumer debt. In addition to debt settlement, Freedom Financial offers a suite of debt solutions for everyday Americans, including personal consolidation and home equity loans. Prior to Freedom, Sean served as Chief Operating Officer for Reply! Inc., a leading online marketing platform and was President of the social networking start-up Connecting Neighbors, which was purchased by Reply! in 2005. Sean began his business career in 1998 with the start-up bamboo.com, which introduced “virtual tours” to the real estate and hospitality industries. That company went public in 1999 and then combined with its largest competitor to create Internet Pictures Corporation (iPix), where Sean served as VP of Sales and Strategic Alliances. Sean holds a J.D. from Georgetown Law School, a master’s degree from Cambridge University, and two bachelor’s degrees from Stanford University.
ClearOne Advantage
Nick Kosmas serves as Chief Legal Officer of ClearOne Advantage, one of the nation’s fastest-growing consumer specialty finance organizations, where he oversees all aspects of litigation, regulatory compliance, and corporate strategy. Under his leadership, ClearOne has successfully navigated complex consumer protection matters while achieving 250% growth and expanding into new markets. He has built and leads a sophisticated legal team managing nationwide litigation portfolios, regulatory compliance, and enforcement issues all while maintaining industry-leading compliance standards in the consumer financial services sector.
As the company’s chief legal strategist, Nick has structured multiple acquisitions, capital raises, and the successful launch of OneLoan Direct, a full service lending platform, while simultaneously managing high-stakes consumer litigation and regulatory matters across all 50 states. His expertise spans consumer protection law, UDAAP compliance, TCPA defense, and class action litigation, complemented by deep experience in corporate transactions and regulatory advocacy.
As General Counsel of the Consumer Debt Relief Initiative (CDRI), Nick helps shape consumer protection policy and industry defense strategies through active engagement with regulators, legislators, and enforcement agencies. He has testified before State Legislatures, led national lobbying efforts, and worked extensively with regulators to develop pragmatic approaches to consumer protection that balance business innovation with regulatory compliance.
Before joining ClearOne, Nick served as Managing Counsel at Laureate Education, where he directed global litigation strategy, compliance programs, and regulatory matters across multiple institutions. He holds a JD from the University of Baltimore School of Law, an MBA from the University of Baltimore Merrick School of Business, and a BS from Towson State University.
A recognized authority in consumer financial services law, Nick frequently speaks on litigation strategy, regulatory compliance, and consumer protection trends. His practical insights into managing enterprise-level litigation risk while driving business growth have established him as a leading voice in the evolution of consumer financial services.
Nicholas Kosmas
ClearOne Advantage
Association for Consumer Debt Relief
Jason Mulvihill is the President and Chief Executive Officer of the Association for Consumer Debt Relief (ACDR). ACDR is the leading national association of debt relief companies. ACDR educates consumers and policymakers about debt resolution and its benefits, holds debt resolution companies to the highest industry standards, and protects and expands access to accredited debt resolution services nationwide. Mulvihill brings extensive leadership, legal, and policy expertise to ACDR. Before joining ACDR, Mulvihill spent two decades in leadership roles at the intersection of financial services, technology, policy, and politics. He previously served as President of Capitol Asset Strategies, a leading consulting and advocacy firm.
He also formerly served for over twelve years as Chief Operating Officer and General Counsel at the American Investment Council (AIC), the primary private equity and private credit trade association, where he spearheaded successful advocacy efforts on numerous high-profile legislative and regulatory issues. His leadership efforts helped preserve licenses to operate for private equity firms, private credit firms, and many private fund portfolio companies. Mulvihill played an instrumental role in saving billions of dollars for businesses worldwide.
Before his tenure at AIC, Mulvihill held senior roles on Capitol Hill, serving first as senior staff on the Commerce, Science, and Transportation Committee and then as a Legislative Director and Chief Counsel in the United States Senate. As a Legislative Director and Chief Counsel, Mulvihill was responsible for tax and trade issues before the Senate Finance Committee. In 2009, he developed and secured enactment of cancellation of debt income legislation.
Jason Mulvihill
Association for Consumer Debt Relief
12:00
- 13:10
Networking Lunch | Sponsored by Cascade 365
13:10
- 14:00
AI Roundtable #1: Current Reality and Industry Trends | Sponsored by Veritus Financial LLC
Artificial intelligence continues to rapidly evolve, but adoption across the receivables industry remains uneven. This interactive session will explore where AI adoption is accelerating, the operational functions showing the greatest promise, and the areas where companies remain cautious due to compliance, operational, and reputational concerns.
Hosts: Mark Naiman, In The Park MDR LLC | Adam Parks, Branding Arc | Amber Russo, Kino Financial Co., LLC
14:10
- 15:00
AI Roundtable #2: Governance, Risk, and Strategic Decision-Making | Sponsored by Security Credit Services, LLC
As Artificial intelligence adoption accelerates, organizations are facing increasing operational, compliance, legal, and reputational risks. This interactive session will examine how companies are approaching AI governance, internal policies, and strategic oversight across organizations of varying sizes.
Hosts: Mark Naiman, In The Park MDR LLC | Adam Parks, Branding Arc | Amber Russo, Kino Financial Co., LLC
18:00
- 21:00
Wednesday Evening Networking Social at the Columbia Gorge Museum | Sponsored by NorAm Debt Management, The Receivers Office and Security Credit Services, LLC
21:00
- 23:00
After-Hours Firepit Networking Event | Sponsored by TransUnion
08:00
- 10:00
Registration Open | Sponsored by Hudson Cook, LLP
08:00
- 08:45
Continental Breakfast
08:45
- 09:35
Ethics as the Cornerstone of a Compliance Management System | Sponsored by NeuAnalytics
A robust Compliance Management System (CMS) is critical to your success in the consumer financial services industry. This course takes an in-depth look at the theory and practice of ethics-driven compliance management including:
- Principles of business ethics and their use in the industry
- Ethics models used by successful organizations in other industries
- The role ethical behavior plays in the outcomes of civil and regulatory actions
- How weak ethics practices can result in civil and criminal liability
- How ethics models influence positive organizational and individual behavior
- Integrating ethical principles into operations
Ethics as the Cornerstone of a Compliance Management System is required for the individuals earning the RMAI Certified Receivables Compliance Professional (CRCP) designation.
Much Shelist, P.C.
Dara Tarkowski is a renowned legal expert shaping the future of law, technology and highly regulated industry. As a published author, keynote speaker, and the co-founder of Actuate Law and the reg-tech start-up quointec, she is an outspoken voice on how technology is impacting the future of delivering legal and compliance advice to financial services companies. Dara’s legal practice centers around regulatory advocacy, compliance and litigation defense for the financial services industry. Dara routinely represents issuers, fintech companies, debt buyers, agencies and other technology service providers to the receivables management industry.
Dara Tarkowski
Much Shelist, P.C.
Cavalry Investments, LLC
Anne Thomas has been with Cavalry Portfolio Services for more than 15 years and has been in the debt collection industry for nearly 20 years. As part of her role, Anne is responsible for designing, implementing, and monitoring the Compliance Management System. In addition, she serves as a member of Cavalry’s Compliance Committee.
Anne Thomas
Cavalry Investments, LLC
09:35
- 09:45
Networking Break
09:45
- 10:45
Redefining Digital Engagement: Smart Strategies for Compliance, Delivery, and Conversion
Digital communication continues to be the preferred channel for engagement by customers. Moving far beyond basic “Texting 101,” this session provides executive leaders with a strategic roadmap for high-volume digital communication to explore emerging text-based technologies and common challenges including carrier approvals and consent management. We will dissect the architectural shifts between 10DLC, toll-free, and dedicated short codes, while introducing the future of rich, branded consumer experiences via MMS and RCS. Leave with an understanding of how to shift your strategy from basic text outreach to automated, next-generation consumer resolution.
Moderator: Mark Ravanesi, TrueAccord
Rick Lang
Pronto Connects
TCN
Bryce Payne spearheads all partner and channel sales efforts as well as maintaining relationships with existing partners at TCN. With more than 18 years of experience in the telecommunications industry, Bryce has significantly contributed to TCN’s rapid growth by successfully expanding TCN’s partnerships across multiple sectors and acquiring new customers globally.
Resurgent Capital Services
Jackson’s background includes over 29 years of legal and compliance experience in consumer finance and insurance organizations. He began his career as a litigator and regulator before becoming a corporate attorney and business executive. His experience includes working for both public and privately-held organizations in the insurance and consumer finance sectors. Currently, Jackson serves as the Chief Legal Officer for Resurgent Capital Services. Jackson holds a Bachelor of Science degree in Business Administration from the University of Tennessee, a Masters of Business Administration and Doctorate of Jurisprudence from the University of Memphis.
Jackson Walker
Resurgent Capital Services
10:45
- 11:45
State & Federal Legislative & Regulatory Update
As the federal government continues to emphasize deregulation, contributing to ongoing uncertainty, state legislatures have remained highly active, with some seeking to address perceived gaps in federal oversight. While artificial intelligence, medical debt, and data privacy continue to receive the greatest legislative attention, substantial advocacy efforts in 2026 were devoted to issues involving coerced debt, garnishment, licensure, and litigation-related legislation. Join us for an overview of the state laws that were adopted, the policy issues the industry continues to face, and how the federal and state dynamics are influencing the future.
K&L Gates, LLP
Dan Crowley is a partner in K&L Gates’ Washington, D.C. office. He leads the firm’s global financial services policy practice. In the decade before joining K&L Gates, he led the government relations efforts at the Investment Company Institute, The Nasdaq Stock Market, and the National Association of Securities Dealers. Previously, he served as general counsel to then-House Speaker Newt Gingrich, and to House Oversight Committee Chairman Bill Thomas. Dan also serves as RMAI’s Federal Counsel.
Dan Crowley
K&L Gates, LLP
MauriceWutscher, LLP
Don Maurice is a partner at Maurice Wutscher LLP representing the financial services industry in bench trials and jury trials of individual and class actions as well as appeals. He is admitted to the Bars of Massachusetts, New York, New Jersey, and the District of Columbia and has practiced law since 1988. Don has been inducted into the American College of Consumer Financial Services Lawyers where he serves as Regent. He is outside counsel to the Receivables Management Association International. He is a fellow at the American Bar Foundation and chairs the Consumer Affairs Committee of the New York City Bar Association. He formerly chaired the Debt Collection Practices and Bankruptcy Subcommittee of the American Bar Association. He is certified as a Leadership Professional in Ethics and Compliance by the Ethics Compliance Initiative. He is editor of the Consumer Financial Services Blog (cfsblog.com). A frequent speaker and author on ethics, financial services, and privacy law, his many articles on these topics have been published in law reviews and trade publications.
Don Maurice
MauriceWutscher, LLP
Receivables Management Association International
David Reid serves as General Counsel for the Receivables Management Association International (RMAI). In this capacity, David manages the legal, state legislative, regulatory, and advocacy activities of the association. David also serves as staff liaison to the RMAI Certification Council and its Standards and Remediation Committees. David is a graduate of Canisius College and Albany Law School. He is admitted to the California, New Jersey, and New York bars.
David Reid
Receivables Management Association International
11:45
- 12:00
Retreat Wrap-up Led by President Amber Russo
Registration Open | Sponsored by Hudson Cook, LLP
Golf at Elk Ridge Golf Course | Sponsored by Crown Asset Management and TRAKAmerica
Networking Breakfast | Sponsored by Renkim
Cybersecurity Threats and Operational Risks: What the Industry Is Seeing
Join executives from receivables management companies for a practical discussion on emerging cybersecurity threats, operational challenges, vendor oversight, and evolving risk trends impacting the receivables industry. Panelists will share real-world experiences, lessons learned, internal policy considerations, and practical strategies for identifying, managing, and responding to today’s rapidly changing threat environment.
Moderator: Isaac Goldman, Vertican Technologies
National Recovery Associates, Inc.
Jonathan Goldberg is Founder and President of National Recovery Associates, Inc. (NRA), a Newark, New Jersey-based full recovery lifecycle master servicer providing end-to-end solutions from charge-off through judgment enforcement. Jonathan oversees strategy, operations, technology, and client partnerships, helping lenders and investment groups maximize recoveries while maintaining the highest standards of compliance and consumer treatment. Under his leadership, NRA has expanded its technology capabilities, strengthened its nationwide attorney network, and continued to innovate through data-driven decision making and operational excellence. Jonathan is a frequent participant in the receivables management industry and is passionate about advancing ethical collection practices, fostering strong client relationships, and building high-performing teams.
Jonathan Goldberg
National Recovery Associates, Inc.
Orbita Capital Group
Andrew is the President and CEO of Acctcorp International, a small RMAI Certified debt buyer in the Pacific Northwest, and Accounts Receivable, Inc., a collection agency. Prior to that, he spent 8 years in various areas of banking, primarily Commercial Lending. Andrew is the Chair of the RMAI Standards Committee, serves on the RMAI Certification Council, and is very active on Industry issues in Oregon and Washington.
Andrew Roskam
Orbita Capital Group
Security Credit Services, LLC
Brett Soldevila serves as the Chief Compliance Officer for Security Credit Services, LLC, a receivables management company specializing in the purchase of performing and non-performing receivables. Prior to joining Security Credit Services, Brett served in the internal audit department of a global consumer and commercial services company, and in the audit & enterprise risk services department of a professional services firm. Brett is a Certified Public Accountant, Certified Fraud Examiner, and Certified Receivables Compliance Professional. Brett was elected to the Receivables Management Association International (RMAI) Board of Directors in 2017; and currently serves as Past President for the RMAI Board. Prior to serving on the RMAI Board, he served as the Chair of the RMAI Certification Council and has also served as Chair for the RMAI’s Certification Standards Committee.
Brett Soldevila
Security Credit Services, LLC
Networking Break | Sponsored by Way Thru
Increased Challenges in Litigation and Complaints | Sponsored by Collectors Insurance Agency, Inc.
The litigation landscape is evolving rapidly as artificial intelligence, social media, and emerging consumer advocacy reshape disputes in the receivables industry. This panel will examine the rise of AI-generated pleadings, the influence of online financial influencers, evolving consumer complaints, and increasing scrutiny of documentation and data accuracy. Panelists will discuss practical strategies for legal and compliance teams to identify emerging risks, strengthen litigation practices, and prepare for the next generation of consumer challenges.
Bedard Law Group, P.C.
John H. Bedard, Jr. is the managing attorney of Bedard Law Group, P.C. located in Atlanta, Georgia. John represents creditors, asset buyers, and debt collectors helping them stay in compliance with state and federal law. He also manages the nationwide litigation for several collection agencies and focuses his litigation practice on FDCPA, TCPA, and FCRA defense. John’s practice also focuses on defending regulatory actions including CFPB investigations and travels the country performing CFPB readiness assessments for the collection industry. He received his law degree from the Syracuse University College of Law and his undergraduate degree in Economics from the Pennsylvania State University.
John H. Bedard, Jr.
Bedard Law Group, P.C.
Crown Asset Management, LLC
Bekah Luebcke is Executive Vice President of Operations at Crown Asset Management, LLC, where she has served since 2017. She brings more than 25 years of experience across the receivables management industry, with leadership roles spanning operations, vendor management, debt buying, recovery, payment processing, and revenue cycle management. Bekah is an RMAI Certified Receivables Compliance Professional and currently serves as Chair of RMAI’s Industry Research Working Group.
Bekah Luebcke
Crown Asset Management, LLC
Offshoring Work & Resilience
Moderator: Mellisa Massey, National Credit Adjusters, LLC
BNPL Beyond Origination: Managing Delinquency, Consumer Remedies, and Portfolio Strategy
As the Buy Now, Pay Later marketplace continues to mature, companies are increasingly focused on managing delinquent and defaulted accounts, evolving consumer remedies, and long-term portfolio performance. This session will feature perspectives from an BNPL creditor and a servicing partner to explore how the space is evolving beyond origination and growth.
Moderator: Laura Jensen, Absolute Resolutions Corp.
Affirm
Gabriel Foguel is a Group Product Manager at Affirm, where he leads the company’s post-purchase risk product domain, including collections, recoveries, bankruptcy, and hardship experiences. He has over 10 years of experience across fintech, risk, payments, and platform technology, beginning his career at Fitch Ratings before moving into product leadership roles at Amazon and Affirm.
Financing Portfolio Purchases: A Bank Perspective | Sponsored by Provana
Access to capital remains a critical component of the receivables marketplace. This session will bring together banks and financial partners that fund portfolio purchases to discuss how financing structures have evolved and what lenders are looking for in today’s market. Panelists will explore underwriting considerations, borrower expectations, and the factors that influence cost and risk evaluation. Attendees will gain practical insight into how financial institutions assess opportunities, structure relationships, and navigate changing market conditions within the receivables industry.
Moderator: Jon Mazzoli, Resurgent Capital Services
KeyBank
Since 2010, Ric has served as the Sr. Vice President of Originations for the Specialty Finance Lending division of KeyBank. In this role he is responsible for managing all client/asset management, co-lender/banking partners, operations, and agent administration associated with the asset-based warehouse lending business segment. With over 35 years of experience in commercial finance, Ric has developed an extensive background in structured finance, asset-based securitization (ABS), asset-based lending (ABL), Equipment Finance, Capital Markets and Syndications, Derivative Valuations, and Mergers & Acquisitions while working for such notable entities as American Express, CitiCapital Global Markets, and currently KeyBank. Over his career he has helped start and grow two successful finance companies as well as a derivative valuation firm. Ric holds a BA in Economics from the University of Colorado, as well as an MBA and a MS in Quantitative Finance from Tulane University. He was the recipient of the Allen R. Vorholt Memorial Alumni Award for leadership and high academic achievement at Tulane University and has received national academic honors in both economics and business.
Citizens Bank
Reese Henson joined Citizens Financial Institutions practice in 2022 and has led Specialty Finance Corporate Coverage for the last 3-yaers. He has been focused on financial institutions coverage for the better part of his 15-year banking career. Prior to Citizens, he served as a Senior Vice President for Cadence Bank, and an Associate Managing Director for CIBC. He’s served on the ACG-Atlanta Board of Directors for the last 5 years and graduated from the University of Alabama with a dual-major in Finance and Economics.
Reese Henson
Citizens Bank
ING Capital LLC
Alex Kreissman is responsible for leading the ING Financial Services team in the US. The group provides lending and debt structuring services to the financial services and consumer finance sectors. He joined ING in 2010 and has originated structured and leveraged transactions both in the US and in Europe. Alex holds a Bachelor of Arts Degree from the University of Southern California.
Alex Kreissman
ING Capital LLC
PGIM
Mark Viglotti is a Senior Director at PGIM, the global asset management business of Prudential Financial, which has $1.4 trillion in assets under management. He leads a team responsible for originating, structuring, and managing senior debt and mezzanine investments. Mark has extensive experience providing debt financing solutions to various industries, including platforms in specialty finance and asset-based industries. He works closely with management teams, sponsors, and institutional partners to deliver customized capital solutions supporting growth, acquisitions, and portfolio optimization.
Opening Reception | Sponsored by VeriFacts, LLC
After-Hours Firepit Networking Event | Sponsored by WebRecon LLC
Registration Open | Sponsored by Hudson Cook, LLP
Networking Breakfast | Sponsored by Velocity Portfolio Group
Welcome & Keynote Address by State Representative, Amy Walen (WA) | Sponsored by National Recovery Associates
State Legislative Trends and the Future of Consumer Financial Services
Join Washington State Representative Amy Walen, Chair of the House Consumer Protection & Business Committee, for a keynote discussion on emerging legislative and regulatory developments impacting the consumer financial services marketplace. Drawing from her experience in state government and financial policy, Rep. Walen will provide insight into current and anticipated legislative activity in Washington State, broader trends developing across state legislatures, and the challenges policymakers face in balancing consumer protection, innovation, and access to credit.
Networking Break | Sponsored by Hawes Group
Understanding the Debt Settlement Industry: Process, Perception, and Developments
This session will provide a practical overview of the debt settlement industry, from consumer marketing and enrollment through settlement completion. The discussion will explore the role debt settlement companies play in the broader financial ecosystem, common perceptions about the industry, and the operational and consumer considerations that shape the space. Panelists will also discuss emerging trends, regulatory and trade association developments, and other short- and long-term changes expected to impact debt settlement companies.
Moderator: Mike Cassidy, Velocity Portfolio Group, Inc.
Achieve
Sean joined Freedom Financial in 2013 and has led Freedom Debt Relief (“FDR”) through a significant growth period, more than quintupling the business. FDR has served over 900,000 clients and resolved over $12 Billion in consumer debt. In addition to debt settlement, Freedom Financial offers a suite of debt solutions for everyday Americans, including personal consolidation and home equity loans. Prior to Freedom, Sean served as Chief Operating Officer for Reply! Inc., a leading online marketing platform and was President of the social networking start-up Connecting Neighbors, which was purchased by Reply! in 2005. Sean began his business career in 1998 with the start-up bamboo.com, which introduced “virtual tours” to the real estate and hospitality industries. That company went public in 1999 and then combined with its largest competitor to create Internet Pictures Corporation (iPix), where Sean served as VP of Sales and Strategic Alliances. Sean holds a J.D. from Georgetown Law School, a master’s degree from Cambridge University, and two bachelor’s degrees from Stanford University.
ClearOne Advantage
Nick Kosmas serves as Chief Legal Officer of ClearOne Advantage, one of the nation’s fastest-growing consumer specialty finance organizations, where he oversees all aspects of litigation, regulatory compliance, and corporate strategy. Under his leadership, ClearOne has successfully navigated complex consumer protection matters while achieving 250% growth and expanding into new markets. He has built and leads a sophisticated legal team managing nationwide litigation portfolios, regulatory compliance, and enforcement issues all while maintaining industry-leading compliance standards in the consumer financial services sector.
As the company’s chief legal strategist, Nick has structured multiple acquisitions, capital raises, and the successful launch of OneLoan Direct, a full service lending platform, while simultaneously managing high-stakes consumer litigation and regulatory matters across all 50 states. His expertise spans consumer protection law, UDAAP compliance, TCPA defense, and class action litigation, complemented by deep experience in corporate transactions and regulatory advocacy.
As General Counsel of the Consumer Debt Relief Initiative (CDRI), Nick helps shape consumer protection policy and industry defense strategies through active engagement with regulators, legislators, and enforcement agencies. He has testified before State Legislatures, led national lobbying efforts, and worked extensively with regulators to develop pragmatic approaches to consumer protection that balance business innovation with regulatory compliance.
Before joining ClearOne, Nick served as Managing Counsel at Laureate Education, where he directed global litigation strategy, compliance programs, and regulatory matters across multiple institutions. He holds a JD from the University of Baltimore School of Law, an MBA from the University of Baltimore Merrick School of Business, and a BS from Towson State University.
A recognized authority in consumer financial services law, Nick frequently speaks on litigation strategy, regulatory compliance, and consumer protection trends. His practical insights into managing enterprise-level litigation risk while driving business growth have established him as a leading voice in the evolution of consumer financial services.
Nicholas Kosmas
ClearOne Advantage
Association for Consumer Debt Relief
Jason Mulvihill is the President and Chief Executive Officer of the Association for Consumer Debt Relief (ACDR). ACDR is the leading national association of debt relief companies. ACDR educates consumers and policymakers about debt resolution and its benefits, holds debt resolution companies to the highest industry standards, and protects and expands access to accredited debt resolution services nationwide. Mulvihill brings extensive leadership, legal, and policy expertise to ACDR. Before joining ACDR, Mulvihill spent two decades in leadership roles at the intersection of financial services, technology, policy, and politics. He previously served as President of Capitol Asset Strategies, a leading consulting and advocacy firm.
He also formerly served for over twelve years as Chief Operating Officer and General Counsel at the American Investment Council (AIC), the primary private equity and private credit trade association, where he spearheaded successful advocacy efforts on numerous high-profile legislative and regulatory issues. His leadership efforts helped preserve licenses to operate for private equity firms, private credit firms, and many private fund portfolio companies. Mulvihill played an instrumental role in saving billions of dollars for businesses worldwide.
Before his tenure at AIC, Mulvihill held senior roles on Capitol Hill, serving first as senior staff on the Commerce, Science, and Transportation Committee and then as a Legislative Director and Chief Counsel in the United States Senate. As a Legislative Director and Chief Counsel, Mulvihill was responsible for tax and trade issues before the Senate Finance Committee. In 2009, he developed and secured enactment of cancellation of debt income legislation.
Jason Mulvihill
Association for Consumer Debt Relief
Networking Lunch | Sponsored by Cascade 365
AI Roundtable #1: Current Reality and Industry Trends | Sponsored by Veritus Financial LLC
Artificial intelligence continues to rapidly evolve, but adoption across the receivables industry remains uneven. This interactive session will explore where AI adoption is accelerating, the operational functions showing the greatest promise, and the areas where companies remain cautious due to compliance, operational, and reputational concerns.
Hosts: Mark Naiman, In The Park MDR LLC | Adam Parks, Branding Arc | Amber Russo, Kino Financial Co., LLC
AI Roundtable #2: Governance, Risk, and Strategic Decision-Making | Sponsored by Security Credit Services, LLC
As Artificial intelligence adoption accelerates, organizations are facing increasing operational, compliance, legal, and reputational risks. This interactive session will examine how companies are approaching AI governance, internal policies, and strategic oversight across organizations of varying sizes.
Hosts: Mark Naiman, In The Park MDR LLC | Adam Parks, Branding Arc | Amber Russo, Kino Financial Co., LLC
Wednesday Evening Networking Social at the Columbia Gorge Museum | Sponsored by NorAm Debt Management, The Receivers Office and Security Credit Services, LLC
After-Hours Firepit Networking Event | Sponsored by TransUnion
Registration Open | Sponsored by Hudson Cook, LLP
Ethics as the Cornerstone of a Compliance Management System | Sponsored by NeuAnalytics
A robust Compliance Management System (CMS) is critical to your success in the consumer financial services industry. This course takes an in-depth look at the theory and practice of ethics-driven compliance management including:
- Principles of business ethics and their use in the industry
- Ethics models used by successful organizations in other industries
- The role ethical behavior plays in the outcomes of civil and regulatory actions
- How weak ethics practices can result in civil and criminal liability
- How ethics models influence positive organizational and individual behavior
- Integrating ethical principles into operations
Ethics as the Cornerstone of a Compliance Management System is required for the individuals earning the RMAI Certified Receivables Compliance Professional (CRCP) designation.
Much Shelist, P.C.
Dara Tarkowski is a renowned legal expert shaping the future of law, technology and highly regulated industry. As a published author, keynote speaker, and the co-founder of Actuate Law and the reg-tech start-up quointec, she is an outspoken voice on how technology is impacting the future of delivering legal and compliance advice to financial services companies. Dara’s legal practice centers around regulatory advocacy, compliance and litigation defense for the financial services industry. Dara routinely represents issuers, fintech companies, debt buyers, agencies and other technology service providers to the receivables management industry.
Dara Tarkowski
Much Shelist, P.C.
Cavalry Investments, LLC
Anne Thomas has been with Cavalry Portfolio Services for more than 15 years and has been in the debt collection industry for nearly 20 years. As part of her role, Anne is responsible for designing, implementing, and monitoring the Compliance Management System. In addition, she serves as a member of Cavalry’s Compliance Committee.
Anne Thomas
Cavalry Investments, LLC
Redefining Digital Engagement: Smart Strategies for Compliance, Delivery, and Conversion
Digital communication continues to be the preferred channel for engagement by customers. Moving far beyond basic “Texting 101,” this session provides executive leaders with a strategic roadmap for high-volume digital communication to explore emerging text-based technologies and common challenges including carrier approvals and consent management. We will dissect the architectural shifts between 10DLC, toll-free, and dedicated short codes, while introducing the future of rich, branded consumer experiences via MMS and RCS. Leave with an understanding of how to shift your strategy from basic text outreach to automated, next-generation consumer resolution.
Moderator: Mark Ravanesi, TrueAccord
Rick Lang
Pronto Connects
TCN
Bryce Payne spearheads all partner and channel sales efforts as well as maintaining relationships with existing partners at TCN. With more than 18 years of experience in the telecommunications industry, Bryce has significantly contributed to TCN’s rapid growth by successfully expanding TCN’s partnerships across multiple sectors and acquiring new customers globally.
Resurgent Capital Services
Jackson’s background includes over 29 years of legal and compliance experience in consumer finance and insurance organizations. He began his career as a litigator and regulator before becoming a corporate attorney and business executive. His experience includes working for both public and privately-held organizations in the insurance and consumer finance sectors. Currently, Jackson serves as the Chief Legal Officer for Resurgent Capital Services. Jackson holds a Bachelor of Science degree in Business Administration from the University of Tennessee, a Masters of Business Administration and Doctorate of Jurisprudence from the University of Memphis.
Jackson Walker
Resurgent Capital Services
State & Federal Legislative & Regulatory Update
As the federal government continues to emphasize deregulation, contributing to ongoing uncertainty, state legislatures have remained highly active, with some seeking to address perceived gaps in federal oversight. While artificial intelligence, medical debt, and data privacy continue to receive the greatest legislative attention, substantial advocacy efforts in 2026 were devoted to issues involving coerced debt, garnishment, licensure, and litigation-related legislation. Join us for an overview of the state laws that were adopted, the policy issues the industry continues to face, and how the federal and state dynamics are influencing the future.
K&L Gates, LLP
Dan Crowley is a partner in K&L Gates’ Washington, D.C. office. He leads the firm’s global financial services policy practice. In the decade before joining K&L Gates, he led the government relations efforts at the Investment Company Institute, The Nasdaq Stock Market, and the National Association of Securities Dealers. Previously, he served as general counsel to then-House Speaker Newt Gingrich, and to House Oversight Committee Chairman Bill Thomas. Dan also serves as RMAI’s Federal Counsel.
Dan Crowley
K&L Gates, LLP
MauriceWutscher, LLP
Don Maurice is a partner at Maurice Wutscher LLP representing the financial services industry in bench trials and jury trials of individual and class actions as well as appeals. He is admitted to the Bars of Massachusetts, New York, New Jersey, and the District of Columbia and has practiced law since 1988. Don has been inducted into the American College of Consumer Financial Services Lawyers where he serves as Regent. He is outside counsel to the Receivables Management Association International. He is a fellow at the American Bar Foundation and chairs the Consumer Affairs Committee of the New York City Bar Association. He formerly chaired the Debt Collection Practices and Bankruptcy Subcommittee of the American Bar Association. He is certified as a Leadership Professional in Ethics and Compliance by the Ethics Compliance Initiative. He is editor of the Consumer Financial Services Blog (cfsblog.com). A frequent speaker and author on ethics, financial services, and privacy law, his many articles on these topics have been published in law reviews and trade publications.
Don Maurice
MauriceWutscher, LLP
Receivables Management Association International
David Reid serves as General Counsel for the Receivables Management Association International (RMAI). In this capacity, David manages the legal, state legislative, regulatory, and advocacy activities of the association. David also serves as staff liaison to the RMAI Certification Council and its Standards and Remediation Committees. David is a graduate of Canisius College and Albany Law School. He is admitted to the California, New Jersey, and New York bars.
David Reid
Receivables Management Association International
Retreat Wrap-up Led by President Amber Russo
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