CHERRY HILL, NJ, MARCH 9, 2020 — It is MRS’s pleasure to announce that Kelly Feoli has been promoted to Senior Vice President, overseeing all third party operations. Feoli has demonstrated attention to quality, compliance, and operation detail. Her competitive drive to meet performance metrics while simultaneously providing excellent customer experience will
be an asset in […]
April 6, 2020: On April 3, 2020, Governor Andrew M. Cuomo signed the Fiscal Year 2021 Enacted Budget. True to form, like other state fiscal year budgets, New York’s was replete with amendments to existing laws, and in some instances created new laws. One amendment included in the bill, of particular interest to members of […]
April 3, 2020: Today, the Massachusetts Attorney General’s Office released FAQs concerning the Emergency Regulation the office issued on Friday, March 27, 2020. RMAI strongly recommends that all of its members who engage in debt collection in Massachusetts read and comply with the provisions contained therein.
This alert is intended for members of the […]
April 3, 2020: Today, the Receivables Management Association International (RMAI) received a response from Deputy Commissioner Mary Young of the Nevada Department of Business & Industry regarding RMAI’s request for guidance on the Department’s March 20, 2020, notice to the collection industry.
Specifically, RMAI inquired whether the phrase “must cease collection efforts” applies to:
1) Receiving and […]
April 2, 2020: On March 27, 2020, North Carolina issued an Order directing all collection agencies to comply with North Carolina General Statute 58-2-46. This is North Carolina’s State of Disaster statute and applies to a number of covered entities including collection agencies. The Order makes clear it applies to collection agencies licensed by the […]
March 31, 2020: On the heels of declaring Illinois a disaster area due to the COVID-19 pandemic, on March 30, 2020, the Governor of Illinois issued Executive Order 202010 requiring all non-essential businesses and operations to cease all activities within the State.
A copy of the Order may be viewed here.
Illinois considers licensed debt collection […]
March 27, 2020: Effective immediately, pursuant to the Massachusetts’s Attorney General’s authority to issue regulations, the Attorney General’s Office (AGO) has declared it is an unfair or deceptive act or practice for any creditor, including a debt collector, to engage in debt collection activity, including phone calls during the COVID-19 state of emergency period.
The “State […]
March 25, 2020: In response to the COVID-19 state of emergency, the Receivables Management Association International (RMAI) launched a new COVID-19 resource page on the RMAI website.
The COVID-19 resource page features the following resources:
March 24, 2020: In response to the COVID-19 state of emergency, the Receivables Management Association International (RMAI) will issue updates periodically with guidance for our members. While the summary below includes some information we previously communicated on 3/17/20 and 3/20/20, we have also made a few updates to reflect information which has become available since […]
March 24, 2020: As the pandemic coronavirus (COVID-19) spreads throughout the world, reports from the Centers for Disease Control and World Health Organization provide guidelines for quarantine, social distancing (quite the challenge for traditional call centers) and good hygiene. The effects are already being seen in the economy, strained health care systems and in shortages of […]