RMAI extends its thoughts of support to all of those affected by Hurricane Laura and the California wildfires. RMAI recommends all members temporarily suspend collection calls and communications to consumers in the portions of the states of Arkansas, Louisiana, Texas, and California directly affected by the emergencies.
The RMAI Receivables Management Certification Program state of emergency standard provides the following guidance:
(A18) State of Emergency. A Certified Company shall refrain from initiating phone calls or electronic communications with consumers concerning the payment of a debt: (i) if the company knows there is an ongoing emergency that is impacting the community where the consumer resides and (ii) within the first 10 days after the declaration of a state of emergency, or similar proclamation, by the Federal Emergency Management Agency (FEMA). Based on the circumstances, a Certified Company should also consider extending grace periods for payments, suspending interest accumulation, or offering other forms of assistance. This standard shall not apply to communications required by law.
To find out more about the widespread disaster declarations, including emergency declarations, visit the FEMA website.
This alert is intended for members of the Receivables Management Association International and is for informational purposes only and is in no way intended to provide legal advice. Members are encouraged to consult with an attorney of their choice for legal advice concerning this matter.