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Zenarate AI Coach Recognized as a Leading Contact Center Training Solution at the Annual 2022 CCW Excellence Awards
AI Coach helps contact center leaders develop top-performing customer-facing teams with AI Conversation Simulation PALO ALTO, Calif. and DENVER, June 27, 2022, Zenarate (https://www.zenarate.com/), the industry’s leading AI Conversation Simulation solution, had its AI Coach contact center training platform recognized as a runner-up in the [...]
Absolute Resolutions Corp. Announces Organizational Changes
BLOOMINGTON, MN – Absolute Resolutions Corp. (“ARC”), headquartered in Bloomington, MN, announced today that its current CEO, Christopher Winkler, will depart the company after 14 years to pursue international debt buying opportunities. The organization is also announcing several key executive changes at the company. Mr. [...]
Provana Partners with The iA Institute to Address Needs of Credit & Collection Industry
WASHINGTON, D.C. - May 25, 2022 - The iA Institute, publisher of insideARM, the premier publication for the credit & collections industry, and Provana, provider of the industry’s first unified platform for compliance and performance management, today announced a broad partnership to enhance the support both firms deliver [...]
Zenarate Launches Concurrent Chat Simulation to Develop Top-Performing Chat Agents
Zenarate AI Coach continues to transform how the world’s leading brands in financial services, BPOs, healthcare, travel, technology, and services industries use AI Conversation Simulation to develop top-performing agents in 12 languages around the world. PALO ALTO, Calif. and DENVER, May 24, 2022, Zenarate (https://www.zenarate.com/), [...]
Malone Frost Martin PLLC Opens Florida Office and Hires Attorney Chelsey Pankratz
DALLAS, Texas -- Malone Frost Martin PLLC (MFM), a leading industry defense and compliance law firm, is very pleased to announce the addition of Chelsey Pankratz who will head up MFM’s new satellite office location in Jacksonville, Florida at 301 W. Bay Street, Suite 14147, Jacksonville, [...]
Remitter Appoints Holly Balchan as EVP Business Integration
April 6, 2022, Phoenix, Arizona: Remitter USA Inc., an AI powered digital communications platform used to improve payment recovery, has appointed leading ARM (accounts receivable management) professional Holly Balchan to head its Business Integration initiatives. Balchan joins the team from Mercantile Adjustment Bureau, acquired by [...]