February 24, 2026 (Sacramento, CA) – The Receivables Management Association International (RMAI) announces the adoption of version 14.0 of its Receivables Management Certification Program after a lengthy development and review process. Several significant enhancements were added to the program in version 14.0, including:

  • Increasing cyber insurance coverage.
  • Requiring businesses to provide comprehensive new employee training in the first month of employment.
  • Requiring businesses to monitor their websites for compliance with the Americans with Disabilities Act.
  • Requiring businesses to adhere to a code of ethics (NEW STANDARD).
  • Requiring businesses to adopt a policy stating whether employees can use artificial intelligence and if permitted, what limitations and safeguards are applied (NEW STANDARD).
  • Requiring businesses to identify if process servers they retain can comply with RMAI’s process serving standards (NEW STANDARD).
  • Extending the existing requirement that Certified Debt Buyers not charge post charge-off credit card to all asset classes as of August 1, 2027. Post judgment interest is permitted.
  • Requiring Certified Law Firms to maintain proof of service on collection-related cases for five years.
  • Requiring Certified Process Servers to transmit proof of service to clients within 30 days (NEW STANDARD).

“RMAI’s certification program continues to set the gold standard in receivables management,” said RMAI Executive Director Mike Becker. “The program integrates meaningful consumer protections with clear operational standards, creating a framework that supports fair outcomes for individuals and promotes consistency, accountability, and compliance across the industry. The growing number of states that adopt or reference RMAI standards reflects the program’s impact.”

RMAI Certification Council Chair Marian Sangalang added “The RMAI certification program stands apart among industry self-regulatory frameworks. It undergoes a comprehensive annual review to ensure it remains ahead of or keeps pace with evolving laws and market practices. That commitment to continuous improvement is reflected in the release of Version 14.0.”

Version 14.0 goes into effect on March 1, 2026, for all new businesses and individuals seeking to be certified and for all certified businesses and individuals submitting a renewal application.

For more information on RMAI certification, please visit the RMAI website at www.rmaintl.org/certification.

About RMAI

Receivables Management Association International (RMAI) is a nonprofit trade association that represents the interests of more than 600 businesses within the receivables management industry, including banks, credit unions, nonbank lenders, debt buying companies, collection agencies, law firms, brokers, and industry-related product and service providers. RMAI’s Receivables Management Certification Program (RMCP) sets the global standard within the receivables management industry by providing enhanced operational controls and consumer protections through rigorous and uniform industry standards of best practice. More information about RMAI is available at www.rmaintl.org.