Member News

AI Coach helps contact center leaders develop top-performing customer-facing teams with AI Conversation Simulation

PALO ALTO, Calif. and DENVER, June 27, 2022, Zenarate (https://www.zenarate.com/), the industry’s leading AI Conversation Simulation solution, had its AI Coach contact center training platform recognized as […]

BLOOMINGTON, MN – Absolute Resolutions Corp. (“ARC”), headquartered in Bloomington, MN, announced today that its current CEO, Christopher Winkler, will depart the company after 14 years to pursue international debt buying opportunities. The organization is also announcing several key executive changes at the company.

Mr. Winkler co-founded RAzOR Capital with Robert Johnson in 2008. RAzOR Capital […]

WASHINGTON, D.C. – May 25, 2022 – The iA Institute, publisher of insideARM, the premier publication for the credit & collections industry, and Provana, provider of the industry’s first unified platform for compliance and performance management, today announced a broad partnership to enhance the support both firms deliver to industry participants. As part of the partnership, Provana is […]

Zenarate AI Coach continues to transform how the world’s leading brands in financial services, BPOs, healthcare, travel, technology, and services industries use AI Conversation Simulation to develop top-performing agents in 12 languages around the world.

PALO ALTO, Calif. and DENVER, May 24, 2022, Zenarate (https://www.zenarate.com/), the industry’s leading AI conversation simulation solution, today launched Concurrent […]

DALLAS, Texas — Malone Frost Martin PLLC (MFM), a leading industry defense and compliance law firm, is very pleased to announce the addition of Chelsey Pankratz who will head up MFM’s new satellite office location in Jacksonville, Florida at 301 W. Bay Street, Suite 14147, Jacksonville, FL, US 32202.

Chelsey joins MFM with several years of industry […]

April 6, 2022, Phoenix, Arizona: Remitter USA Inc., an AI powered digital communications platform used to improve payment recovery, has appointed leading ARM (accounts receivable management) professional Holly Balchan to head its Business Integration initiatives.

Balchan joins the team from Mercantile Adjustment Bureau, acquired by Remitter in October 2021, where she headed business development and […]

Birmingham, Alabama – ARM Compliance Business Solutions is excited to announce that Tonia Brown has joined the company as a Senior Compliance Advisor. In this role, Tonia will navigate ARM Compliance Business Solutions clients through the ever-changing regulatory compliance requirements of consumer financial laws by enhancing their Compliance Management System through policy development and implementation, […]

DULUTH, Ga. – Crown Asset Management, a specialty finance and receivables management firm, is announcing its 2021 Agency of the Year and Firm of the Year awards. The Award Winners were selected from the company’s national network of partner collection agencies and law firms. The award selection process consists of an annual review completed at […]

DENVER, CO – The board of directors of Harvest Strategy Group, Inc. takes great pride in announcing the promotions of Brad McCurnin to President and Chief Executive Officer and David Ravin to Vice Chairman effective April 1, 2022. These new responsibilities support Harvest’s growth in the industry and will help distribute additional strategic management tasks […]

DULUTH, GA—Crown Asset Management has announced eight promotions:

Shawn Bradley has been promoted from Vice President of Finance to Senior Vice President of Finance & Corporate Strategy. Shawn joined Crown in 2020 as the Director of Finance and has overseen a handful of Crown strategies including capital markets, prospective portfolio acquisition evaluation, mergers and acquisitions, […]