Kaye is an industry veteran with more than 20 years’ experience in the collection and debt purchasing industry. Kaye began her debt purchasing/selling career on the issuer side. She was responsible for asset sales for Household International’s private-label division for many years. She also severed as Vice President of Recovery with US Bank in Denver, where she was responsible for selling in excess of $5 billion charge-off receivables.

Kaye moved to the debt purchasing side in 2002. She is currently President and Partner at Security Credit Services based in Atlanta, Georgia. Kaye oversees acquisitions and the collection operation for Security Credit. Kaye also played a key role in establishing alternative capital sources for the company which has significantly improved the profitability of the company.

Kaye is a past president of Receivables Management Association International.

Keith Walch, Chief Acquisitions Officer for Spring Oaks Capital, has over 20 years of Credit Issuer experience primarily in lending and collections and recovery. Keith joined Spring Oaks Capital, a technology-focused collections debt buying platform in April 2021. Prior to joining Spring Oaks Capital, Keith worked for Prosper Marketplace where he designed and lead an outsourced recovery model launching debt sale, litigation, bankruptcy, specialty & debt settlement, and post charge off agency collection streams.

Greg Woodford is the General Counsel of Absolute Resolutions Corp. In this role his work focuses on the analysis of regulatory compliance standards, the guidance of business and operational functions of the company, development of strategies to comply with those regulatory standards, and general risk analysis and mitigation.

Rozanne Andersen, J.D., serves as Finvi’s Vice President and Chief Compliance Officer. She is responsible for leading Finvi’s corporate efforts and response to the CFPB’s launch of compliance examinations in the ARM industry. Rozanne’s advocacy work on behalf of the credit and collection industry has resulted in landmark legislation and regulation at both the state level and the federal level with regard to the FDCPA, FCRA and HIPAA. In 2020, Rozanne was named Chief Compliance Officer of the Year (Large Company) by the international Women in Compliance Network.

Jonathan L. Pompan is a Partner in Venable LLP’s Washington, DC office and co-chair of the firm’s consumer financial services practice group.  Jonathan has extensive experience representing companies before the FTC, CFPB, state attorneys general, and state regulators. His experience includes several CFPB investigations and enforcement matters, examination preparation and appeals, conducting compliance audits, obtaining licenses, and assisting in the formation and development of new products and services. In addition, he provides ongoing compliance and general counseling advice to clients in the consumer financial services sector, including debt buyers and collectors, loan originators, fintech service providers, and advertisers and marketers, including lead generators.  Jonathan is versatile and creative in addressing legal and business considerations, and in developing compliance programs and advice tailored to his client’s unique needs and meeting government expectations.

A passionate thought leader in the accounts receivables management industry, Sara is a highly sought-after compliance leader with a background in operational processes.

As the Owner and President of ARM Compliance Business Solutions, Sara Woggerman works with organizations to drive compliant business practices through her consulting solutions. Sara’s personalized approach prepares financial institutions for regulatory examinations, manage litigation risk, and improves the consumer experience. Sara is known for her passion in helping companies overcome their unique compliance and operational challenges through delivery of compliance risk assessments, policy development, service provider management and oversight, and executive level training programs designed to help financial services companies mitigate risk and maximize efficiency.

Prior to starting ARM Compliance Business Solutions, Sara led the Compliance Services Department at Ontario Systems, LLC.

Kelly Knepper-Stephens is Vice President of Legal and Compliance for TrueAccord.  Her work focuses on government regulation, compliance, and civil litigation.  Kelly serves on the Board of Directors for the Receivables Management Association International and is an ACA Certified Instructor. She also served as a SER for the Arbitration and Debt Collection Rulemakings.  Her podcast Two DEBTicated Attorneys can be found on podbean.  Collection Advisor Magazine named Kelly one of the 20 Most Powerful Women in Collections in 2018.

Adam Parks is an entrepreneur with 10+ years experiences in the receivables management industry including portfolio purchasing, trading and the developing systems and technology to manage the servicing of accounts. Adam has held marketing and operations positions with ARM industry brokerages, including CreditMax and Stirling Capital Management, giving him a broad set of experiences and relationships. Adam has also been a founding partner of compliance consulting firm ComplyARM. He currently serves on the RMA’s Board of Directors as President.

Anne Thomas has been with Cavalry for over 10 years and has been in the debt collection industry for over 15 years. As part of her role, Anne is responsible to design, implement, and monitor the Compliance Management System. In addition, she serves as a member of Cavalry’s Compliance Committee and is currently RMAI’s President-Elect on the Board of Directors.

Stefanie Jackman is a partner in Troutman Pepper’s Consumer Financial Services Group. Stefanie’s practice focuses exclusively on providing compliance advice and defending clients across the consumer financial services industry in government investigations, examinations, and consumer litigation. She regularly counsels clients on a variety of complex matters arising under an array of federal and state consumer protection laws, including the FDCPA and Reg. F, FCRA, TCPA, SCRA, EFTA, and UDAAP. Her clients include banks and nonbank creditors, student loan servicers, mortgage servicers, credit and prepaid card companies, auto lenders, healthcare providers, debt collectors and buyers, fintech companies, and technology service providers.

Andrew is the President and CEO of Acctcorp International, a small RMAI Certified debt buyer in the Pacific Northwest, and Accounts Receivable, Inc., a collection agency. Prior to that, he spent 8 years in various areas of banking, primarily Commercial Lending. Andrew is the Chair of the RMAI Standards Committee, serves on the RMAI Certification Council, and is very active on Industry issues in Oregon and Washington.

Nicole M. Strickler is a seasoned litigator focusing her practice in the defense of consumer financial services litigation throughout the country. This includes representing clients in both individual and class actions involving state and federal consumer protection laws, such as Fair Debt Collection Practices Act, Fair Credit Reporting Act, Telephone Consumer Protection Act, and similar state laws. Her clients include corporations, lending institutions, collection agencies, asset purchasers, lawyers as well as individuals. While she always strives to win prior to trial, Ms. Strickler has successfully defended numerous bench and jury trials on behalf of her clients, including class claims. She is routinely solicited to speak before national industry trade organizations, and in publications, concerning issues affecting the credit and collection industry.

Tamar Yudenfreund is the Senior Director of Public Policy at Encore Capital Group, where she has worked since 2008. Her focus is on shaping federal and state public policy that supports the industry’s growth and creates positive outcomes for consumers. Tamar serves on the California DFPI’s Debt Collection Advisory Board, on Encore’s DE&I Steering Committee, and is a long-time member of RMAI’s Federal and State Legislative Affairs Committees.  Tamar received her Bachelor’s Degree from Dartmouth College and her law degree from Harvard Law School.

First elected in 2018, Congressman Bryan Steil represents Wisconsin’s First Congressional District in the U.S. House of Representatives.

As a member of the House Financial Services Committee, Bryan is focused on making the American dream achievable for everyone. He is working to bring family-sustaining jobs to our communities.  Additionally, he is a member of the Committee on House Administration and is the Ranking Member of the Subcommittee on Elections.

n 2021, Bryan was appointed as the Ranking Member of the new Select Committee on the Economy. This committee considers the root causes of economic hardship in our country, and Bryan strives to address these issues and create opportunity and prosperity for all Americans. His experience on the House Financial Services Committee, along with his background in manufacturing and ties to Southeast Wisconsin, offers a unique perspective on the Select Committee in addressing our most important issues.

Prior to being elected to Congress, Bryan spent a decade working in Wisconsin’s manufacturing industry – first with an industrial motion control manufacturer in Beloit, WI and later at a local plastics manufacturer in Milton, WI. In the private sector, he saw firsthand how burdensome federal regulations and red tape can hinder economic growth and job creation in Wisconsin. He also learned the importance of fighting for common sense solutions.

In 2016, Bryan was appointed by the Governor of Wisconsin and unanimously confirmed in the Wisconsin Senate to serve on the University of Wisconsin Board of Regents. As a Regent, he helped oversee the 26 UW system campuses, their 170,000 students, and a six billion dollar budget. He was known as a fiscal hawk dedicated to working for students and families.

Mark Cavin is currently with the CFPB. His role is Debt Collections Market Senior Fellow; Office of Consumer Credit, Payments, and Deposits Markets; Division of Research, Markets & Regulations. Mark is a seasoned Financial Services Executive with 41-years of experience in Consumer, Commercial and Student Loan sales and servicing operations, portfolio management and organizational compliance for Banks, ARM Originators, 1st and 3rd Party Collection Agency and Legal Networks Management and has worked at four of the largest Debt Buyers both domestically and internationally. Mark previously held senior level positions with Union Bank of California, Arrow Financial Services, Sallie Mae, Asset Acceptance Corp., Jefferson Capital Systems and was the Founder and CEO of Collection Intelligence “Ci” LLC., an ARM and Compliance Consulting firm representing Banks, Credit Card Originators’, State and Federal Regulatory Agencies as well as near-shore and offshore serving organizations. Mark speaks at industry conferences as well as community-based fund-raising events both nationally and internationally.

Dan Dwyer is a staff attorney in the Division of Financial Practices at the Federal Trade Commission.  He works on a variety of consumer credit and financial services issues, including debt collection, credit repair, small business financing, and automobile sales and financing.  Mr. Dwyer has brought a number of debt collection enforcement actions on behalf of the FTC.  He was a primary contributor to the FTC report The Structure and Practices of the Debt Buying Industry (2013), and he regularly provides subject-matter assistance in the debt collection area on behalf of the agency.

John McNamara is the Principal Assistant Director of Markets and the Assistant Director for Consumer Credit, Payments, and Deposits Markets in the Research, Markets and Regulations division of the Consumer Financial Protection Bureau. He leads a team of subject matter experts and analysts covering the credit card, payments, deposits, student, auto, small dollar, marketplace, and installment lending markets, as well as credit reporting, debt collection, debt relief, fintech and the use of artificial intelligence and machine learning in consumer financial services. He also manages budgeting, staffing, and administration of the Bureau’s Markets Office.

Prior to joining the CFPB, John was Chief Marketing Officer for LiveVox, a leading provider of cloud contact center solutions and director/co-founder of Fidelis Recovery Solutions, Inc., a debt collector. He has over 30 years of experience in the accounts receivable management (ARM) and call/contact center industries, in addition to all phases of collections, recovery and call center operations with deep focus on technology, process improvement, compliance management systems and five years of experience as a federal consumer financial protection regulator.

Dan is Senior Policy and Regulatory Counsel for Crypto.com, advising on public policy and regulatory affairs for Crypto.com’s North America operations. Prior to joining Crypto.com, Dan was an associate at K&L Gates. In that role, he advised and advocated for clients at the intersection of federal legislative and regulatory policy and compliance, focusing on financial services issues affecting depository institutions, trust companies, and money services businesses—including digital asset exchanges, wallet providers, and token issuers. Dan has experience assisting with bank charters and money transmitter licenses; counseling clients on compliance with federal banking and trust laws; and advocating for client interests before regulators and congressional staff, including drafting legislation and responding to proposed rulemakings. He is a graduate of Rice University and the University of Virginia School of Law, where he was an editor of the Virginia Law Review and a Hardy Cross Dillard Scholar.

Francis Creighton is President & CEO of the Consumer Data Industry Association (CDIA), a trade association representing the U.S. consumer reporting industry.

Francis has served in a number of roles in government, most recently as Chief of Staff to U.S. Senator Chris Murphy. Previously he worked in the Legislative and Executive branches on financial services, retirement, employee benefits and campaign finance reform.

In the private sector, Francis led government relations for the Financial Services Roundtable, which represented top US financial companies, including banks, asset managers, insurers and payment companies. Previously, he worked for the Mortgage Bankers Association on affordable housing and other issues important to the real estate finance industry. Recognized as a “Top Lobbyist” by The Hill newspaper, Francis has appeared in national and international print, television and radio outlets.

Andrew Duke serves as the Executive Director to the Online Lenders Alliance (OLA).  Andrew comes to OLA with more than 22 years of experience in government with a decade in financial services policy – most recently leading the Consumer Education and External Affairs division at the Consumer Financial Protection Bureau (CFPB).  Prior to the Bureau, Andrew served as Chief of Staff to three different members of Congress, including House Financial Services Committee Chairman Jeb Hensarling.

Dan Smith joined the Consumer Bankers Association (CBA) to lead the Regulatory Affairs program and be a part of CBA’s executive team.  He has more than 25 years of legislative and regulatory experience at both the federal and state level.

Most recently, Dan was Senior Vice President and Executive Director of the American Bankers Association’s (ABA) Card Policy Counsel. Prior to joining ABA, Dan was the Consumer Financial Protection Bureau’s (CFPB) first Assistant Director for the Office of Financial Institutions and Business Liaison, where he built out the office and created its framework.  Dan was responsible for managing the Bureau’s relationship with more than forty trade associations, senior executives and government relations professionals at all major banks and financial service companies to facilitate constructive dialogue on all consumer financial policy issues.

Before joining the CFPB, Dan spent 4 years at Freddie Mac serving as the Director of Industry and State Relations and was responsible for legislative, regulatory, and industry issues in all 50 states.

Matthew Goodwin is the Director of Recovery at Prosper Marketplace, leading charged-off asset strategy and operations across all products. He also manages specialty servicing operations. Matthew joined Prosper in 2021 with over a decade of experience in the consumer receivables industry. He has embraced and enjoyed the opportunities that various Risk and Operational leadership roles have afforded him to develop and mature strategies, control environments, and analytical capabilities. Prior to joining Prosper, Matthew spent 5 years as Risk Policy Officer with Citi managing recoveries for Retail Partner cards. He began his career in operations with Attorney and Agency vendors, working for a variety of Issuers and across a wide array of asset segments that includes mortgage, student loan, and credit card.

Gary Harwood is currently the President and owner of Red Dog Consulting, a consulting company specializing in assisting organizations in the Customer Care, Collections and Debt Sale arenas.  Gary has over 30 years of industry experience spanning all aspects of operations management.  Gary spent 25 years with Credit One Bank N.A and was a leader in the creation and growth of their Customer Care and Collections global outsourcing programs as well as their debt sale program.  Gary began his working career spending over 12 years in the U.S. Army where he honed his leadership skills as a Sergeant First Class in the Infantry, at the Infantry Training Center at Ft Benning Georgia as an instructor and later as the platoon sergeant for an M1A1 Tank Platoon.  Upon leaving the military Gary began his career with National Credit Corporation as a collector and collection supervisor, before relocating to Las Vegas where he worked for National Credit Services as a collection supervisor/manager before moving to Credit One Bank.  Gary currently splits time between Harrison Township MI and Las Vegas, NV.

Justin Parker is the Head of Portfolio Performance and Strategy at Upstart. In this role he oversees Servicing, Collections, Recovery, Shared Services and Vendor Management. He recently joined Upstart in April of 2022.

Justin has been in the industry for over 25 years working in large financial institutions as well as fintechs. Most recently Justin spent 3 years at SoFi where he helped to build and lead the Collections and Recovery operations while driving improved performance through infrastructure and strategy enhancements. Prior to his time at SoFi Justin spent time at Synchrony Financial where he led back-office operations and built a department to support all regulatory compliance requirements and oversight in preparation for Synchrony’s bank charter and separation from GE. He also held various leadership positions in Collections, Operational Risk and Audit at Citibank.

Angela Peleschka is the Sr Director of Collections at Snap Finance. She has 31 years of experience in the financial services and telecommunications industry. Angela has an exemplary history of developing strategies to significantly increase operational performance and reduce bad debt.

Prior to joining Snap Finance in 2018, Angela was the Vice President of Credit and Collections at Comcast Cable for 10 years and held multiple positions within Collections at Discover Financial Services for 15 years.  She previously served as a Board Member of the Telecommunications Risk Management Association and currently serves on the board of Big Brothers Big Sisters of Utah.

As Head of Servicing Mike is responsible for leading servicing, card disputes, credit reporting, collections, vendor management, and loss mitigation functions. Mike joined Upgrade in 2018. Mike is an experienced FinTech leader with over 15 years of operations experience. Prior to Upgrade, Mike was with LendingClub where he led vendor management and strategy for customer-facing teams. He started his Financial Services career in the third-party collections space managing legal collections of consumer debt portfolios for large banks.

Paul Connell, member with Cozen O’Connor, draws on his multifaceted experience as a former deputy state attorney general (AG), trial lawyer, and strategic adviser to defend clients in high-stakes, multi-state investigations and regulatory enforcement matters brought by state AGs, the U.S. Department of Justice, and other federal regulators. Paul helps clients resolve complex regulatory issues across a wide range of industries — with particular emphasis on pharmacy, pharmaceuticals, health care, manufacturing and technology. He is adept at assisting businesses that operate in economic “difficult terrain” and live under consistent governmental regulatory scrutiny. His goal is to identify and mitigate enforcement risk, thereby preempting enforcement action, preferably before government regulators even contemplate it.

Dan Crowley is a partner in K&L Gates’ Washington, D.C. office. He leads the firm’s global financial services policy practice. In the decade before joining K&L Gates, he led the government relations efforts at the Investment Company Institute, The Nasdaq Stock Market, and the National Association of Securities Dealers. Previously, he served as general counsel to then-House Speaker Newt Gingrich, and to House Oversight Committee Chairman Bill Thomas. Dan also serves as RMAI’s Federal Counsel.

Donald Maurice is a partner at national financial services law firm Maurice Wutscher LLP. For nearly 30 years, Don has counseled the financial services industry in defense and compliance matters. He has litigated in bench and jury trials in both individual and class actions, appearing before federal Circuit Courts of Appeals and as amicus counsel before the U.S. Supreme Court. Don is peer-rated AV Preeminent by Martindale-Hubbell, the worldwide guide to lawyers. His prior firm was named a “Go-to Law Firm for the Top 500 Companies” and a “Go-to Financial Law Firm” by Corporate Counsel.

David Reid serves as General Counsel for the Receivables Management Association International (RMAI). In this capacity, David manages the legal, state legislative, regulatory, and advocacy activities of the association. David also serves as staff liaison to the RMAI Certification Council and its Standards and Remediation Committees. David is a graduate of Canisius College and Albany Law School. He is admitted to the California, New Jersey, and New York bars.