Kaye is an industry veteran with more than 20 years’ experience in the collection and debt purchasing industry. Kaye began her debt purchasing/selling career on the issuer side. She was responsible for asset sales for Household International’s private-label division for many years. She also severed as Vice President of Recovery with US Bank in Denver, where she was responsible for selling in excess of $5 billion charge-off receivables.

Kaye moved to the debt purchasing side in 2002. She is currently President and Partner at Security Credit Services based in Atlanta, Georgia. Kaye oversees acquisitions and the collection operation for Security Credit. Kaye also played a key role in establishing alternative capital sources for the company which has significantly improved the profitability of the company.

Kaye is a past president of Receivables Management Association International.

Keith Walch, Chief Acquisitions Officer for Spring Oaks Capital, has over 20 years of Credit Issuer experience primarily in lending and collections and recovery. Keith joined Spring Oaks Capital, a technology-focused collections debt buying platform in April 2021. Prior to joining Spring Oaks Capital, Keith worked for Prosper Marketplace where he designed and lead an outsourced recovery model launching debt sale, litigation, bankruptcy, specialty & debt settlement, and post charge off agency collection streams.

Greg Woodford is the General Counsel of Absolute Resolutions Corp. In this role his work focuses on the analysis of regulatory compliance standards, the guidance of business and operational functions of the company, development of strategies to comply with those regulatory standards, and general risk analysis and mitigation.

Rozanne Andersen, J.D., serves as Finvi’s Vice President and Chief Compliance Officer. She is responsible for leading Finvi’s corporate efforts and response to the CFPB’s launch of compliance examinations in the ARM industry. Rozanne’s advocacy work on behalf of the credit and collection industry has resulted in landmark legislation and regulation at both the state level and the federal level with regard to the FDCPA, FCRA and HIPAA. In 2020, Rozanne was named Chief Compliance Officer of the Year (Large Company) by the international Women in Compliance Network.

Jonathan L. Pompan is a Partner in Venable LLP’s Washington, DC office and co-chair of the firm’s consumer financial services practice group.  Jonathan has extensive experience representing companies before the FTC, CFPB, state attorneys general, and state regulators. His experience includes several CFPB investigations and enforcement matters, examination preparation and appeals, conducting compliance audits, obtaining licenses, and assisting in the formation and development of new products and services. In addition, he provides ongoing compliance and general counseling advice to clients in the consumer financial services sector, including debt buyers and collectors, loan originators, fintech service providers, and advertisers and marketers, including lead generators.  Jonathan is versatile and creative in addressing legal and business considerations, and in developing compliance programs and advice tailored to his client’s unique needs and meeting government expectations.

A passionate thought leader in the accounts receivables management industry, Sara is a highly sought-after compliance leader with a background in operational processes.

As the Owner and President of ARM Compliance Business Solutions, Sara Woggerman works with organizations to drive compliant business practices through her consulting solutions. Sara’s personalized approach prepares financial institutions for regulatory examinations, manage litigation risk, and improves the consumer experience. Sara is known for her passion in helping companies overcome their unique compliance and operational challenges through delivery of compliance risk assessments, policy development, service provider management and oversight, and executive level training programs designed to help financial services companies mitigate risk and maximize efficiency.

Prior to starting ARM Compliance Business Solutions, Sara led the Compliance Services Department at Ontario Systems, LLC.

Mark Cavin is currently with the CFPB. His role is Debt Collections Market Senior Fellow; Office of Consumer Credit, Payments, and Deposits Markets; Division of Research, Markets & Regulations. Mark is a seasoned Financial Services Executive with 41-years of experience in Consumer, Commercial and Student Loan sales and servicing operations, portfolio management and organizational compliance for Banks, ARM Originators, 1st and 3rd Party Collection Agency and Legal Networks Management and has worked at four of the largest Debt Buyers both domestically and internationally. Mark previously held senior level positions with Union Bank of California, Arrow Financial Services, Sallie Mae, Asset Acceptance Corp., Jefferson Capital Systems and was the Founder and CEO of Collection Intelligence “Ci” LLC., an ARM and Compliance Consulting firm representing Banks, Credit Card Originators’, State and Federal Regulatory Agencies as well as near-shore and offshore serving organizations. Mark speaks at industry conferences as well as community-based fund-raising events both nationally and internationally.

John McNamara is the Principal Assistant Director of Markets and the Assistant Director for Consumer Credit, Payments, and Deposits Markets in the Research, Markets and Regulations division of the Consumer Financial Protection Bureau. He leads a team of subject matter experts and analysts covering the credit card, payments, deposits, student, auto, small dollar, marketplace, and installment lending markets, as well as credit reporting, debt collection, debt relief, fintech and the use of artificial intelligence and machine learning in consumer financial services. He also manages budgeting, staffing, and administration of the Bureau’s Markets Office.

Prior to joining the CFPB, John was Chief Marketing Officer for LiveVox, a leading provider of cloud contact center solutions and director/co-founder of Fidelis Recovery Solutions, Inc., a debt collector. He has over 30 years of experience in the accounts receivable management (ARM) and call/contact center industries, in addition to all phases of collections, recovery and call center operations with deep focus on technology, process improvement, compliance management systems and five years of experience as a federal consumer financial protection regulator.

Scott is responsible for Consumer Response’s relationships with complaint process stakeholders, including financial industry participants, trade associations and consumer groups. Scott works to continually improve the effectiveness of the Bureau’s work to collect, monitor and respond to consumer complaints about financial products and services. Before joining the Bureau in 2011, Scott worked at the FDIC’s Division of Resolutions and Receiverships where he was certified in FDIC Claims Regulations. Prior to his service with the FDIC, Scott was a banker for more than 20 years. His management level experience includes residential construction lending, consumer and mortgage loan underwriting and wholesale/correspondent mortgage banking.

Francis Creighton is President & CEO of the Consumer Data Industry Association (CDIA), a trade association representing the U.S. consumer reporting industry.

Francis has served in a number of roles in government, most recently as Chief of Staff to U.S. Senator Chris Murphy. Previously he worked in the Legislative and Executive branches on financial services, retirement, employee benefits and campaign finance reform.

In the private sector, Francis led government relations for the Financial Services Roundtable, which represented top US financial companies, including banks, asset managers, insurers and payment companies. Previously, he worked for the Mortgage Bankers Association on affordable housing and other issues important to the real estate finance industry. Recognized as a “Top Lobbyist” by The Hill newspaper, Francis has appeared in national and international print, television and radio outlets.

Andrew Duke serves as the Executive Director to the Online Lenders Alliance (OLA).  Andrew comes to OLA with more than 22 years of experience in government with a decade in financial services policy – most recently leading the Consumer Education and External Affairs division at the Consumer Financial Protection Bureau (CFPB).  Prior to the Bureau, Andrew served as Chief of Staff to three different members of Congress, including House Financial Services Committee Chairman Jeb Hensarling.

Dan Crowley is a partner in K&L Gates’ Washington, D.C. office. He leads the firm’s global financial services policy practice. In the decade before joining K&L Gates, he led the government relations efforts at the Investment Company Institute, The Nasdaq Stock Market, and the National Association of Securities Dealers. Previously, he served as general counsel to then-House Speaker Newt Gingrich, and to House Oversight Committee Chairman Bill Thomas. Dan also serves as RMAI’s Federal Counsel.

Clayton S. Friedman is head of Crowell & Moring’s State Attorneys General practice, a team that advises clients on consumer protection enforcement matters and other regulatory issues. Based out of the firm’s Orange County office, Clay is nationally recognized by Chambers USA for AG Government Relations and Best Lawyers in Advertising. Clay’s work is informed by nearly a decade in a State Attorneys General office, and over 25 years in private practice. Clay also handles matters with the Federal Trade Commission, the Consumer Financial Protection Bureau, and other local, state and federal agencies.

Donald Maurice is a partner at national financial services law firm Maurice Wutscher LLP. For nearly 30 years, Don has counseled the financial services industry in defense and compliance matters. He has litigated in bench and jury trials in both individual and class actions, appearing before federal Circuit Courts of Appeals and as amicus counsel before the U.S. Supreme Court. Don is peer-rated AV Preeminent by Martindale-Hubbell, the worldwide guide to lawyers. His prior firm was named a “Go-to Law Firm for the Top 500 Companies” and a “Go-to Financial Law Firm” by Corporate Counsel.

David Reid serves as General Counsel for the Receivables Management Association International (RMAI). In this capacity, David manages the legal, state legislative, regulatory, and advocacy activities of the association. David also serves as staff liaison to the RMAI Certification Council and its Standards and Remediation Committees. David is a graduate of Canisius College and Albany Law School. He is admitted to the California, New Jersey, and New York bars.