The CFPB has implemented multi-factor authentication (MFA) on its consumer complaint portal. Users are now prompted to verify their identity through an email verification code, followed by a code sent to their mobile device. It is currently functioning for new CFPB complaint portal accounts, but not for existing accounts where consumers can log in through previously established credentials.
RMAI has supported measures such as MFA to help address the rise in fraudulent and inaccurate submissions that have contributed to increased complaint volume in recent years. This added layer of verification strengthens identity validation, helps reduce misuse of the system, and supports greater data integrity. It also helps ensure that consumers with legitimate concerns can continue to access and use the portal effectively.
In recent meetings with the CFPB, the Bureau indicated their support and noted that this enhancement was forthcoming.
The complaint portal also advises consumers to first submit disputes related to inaccurate or incomplete credit report information directly to the credit reporting agency and allow 45 days for review before escalating the matter to the CFPB.
RMAI will continue to engage with regulators and industry partners to support practical, effective improvements to the complaint process.
This Member Alert is intended for members of the Receivables Management Association International, is for informational purposes only, and is in no way intended to provide legal advice. Members are encouraged to consult with an attorney of their choice for legal advice concerning this matter.