The RMAI Certification Council announces the adoption of version 14.0 of the Receivables Management Certification Program after a lengthy development and review process. Several significant enhancements were added to the program in version 14.0, including:

  • Increases cyber insurance coverage from a $2 million to a $5 million policy for businesses with more than $15 million in annual receipts.
  • Changes the lookback criteria on employee criminal background reports from 18 to 21 years of age.
  • Provides more flexibility in employee training requirements by allowing the training to be from a recorded source in certain circumstances.
  • Requires businesses to monitor their websites for compliance with the Americans with Disabilities Act (ADA).
  • NEW STANDARD – Requires businesses to adhere to a code of ethics.
  • NEW STANDARD – Requires businesses to adopt a policy stating whether employees can use artificial intelligence and if permitted, what limitations and safeguards are applied.
  • NEW STANDARD – Requires businesses to identify if process servers they retain can comply with RMAI’s process serving standards.
  • As of August 1, 2027, the existing requirement that Certified Debt Buyers not charge post charge-off credit card interest is extended to all asset classes. Post judgment interest is permitted.
  • Requires Certified Law Firms to maintain proof of service on collection-related cases for 5 years.
  • NEW STANDARD – Requires Certified Process Servers to transmit proof of service to clients within 30 days.

Version 14.0 goes into effect on March 1, 2026 for all new businesses and individuals seeking to be certified and for all certified businesses and individuals submitting a renewal application.

For more information on RMAI certification, please visit the RMAI website at www.rmaintl.org/certification.

This Member Alert is intended for members of the Receivables Management Association International, is for informational purposes only, and is in no way intended to provide legal advice. Members are encouraged to consult with an attorney of their choice for legal advice concerning this matter.

This Member Alert is intended for members of the Receivables Management Association International, is for informational purposes only, and is in no way intended to provide legal advice. Members are encouraged to consult with an attorney of their choice for legal advice concerning this matter.