*Sponsored by Skit.ai*
Due to high delinquencies and charge-offs, creditors and collection agencies need help with the high cost of human resources, as well as issues of agent attrition, training, hiring, and staffing costs.
To address these challenges, the collections industry needs a scalable, cost-effective solution that can be deployed at various stages of the borrowing and recovery cycles.
Conversational AI is a solution that checks all the boxes. With LLM models fine-tuned for the debt collection industry, GenAI bots can help with the following:
- Engage thousands of consumers simultaneously in a two-way, human-like conversation.
- Deploy machine learning (ML) models for use cases at different stages of the debt cycle.
- Reduce collection costs by automating consumer verification and payments.
Learn about Multichannel Conversational AI in collections