The TransUnion Debt Collection Annual Report highlights detailed stats and key takeaways we believe you’ll find both interesting and informative, including:
- A significant increase in the use of SMS/text messaging and email for consumer outreach
- A heightened focus on online self-service options driven by convenience and efficiency
- Expansion of agencies into new credit product verticals and untapped geographic markets
- New challenges arising from the rising costs of recruiting and retaining human capital