Earlier today, the New York City Department of Consumer & Worker Protection (DCWP) announced that it has published answers to Frequently Asked Questions (FAQs) on its website related to the “Stopping Harassment and Intimidation and Ensuring Lawful Debt” Collection Rule (the SHIELD Rule). The SHIELD Rule is the product of a multiyear effort by the DCWP to provide updates to New York City’s debt collection rules that went through multiple iterations following public comments from RMAI and others in the receivables industry. The SHIELD Rule is scheduled to take effect on January 1, 2027.
RMAI strongly encourages its members who engage in collection activities on accounts from New York City residents to share these FAQs with those responsible for their legal, compliance, and operations. Please continue to share any additional questions you may have related to the SHIELD Rule with RMAI General Counsel David Reid at [email protected] as he maintains contact with DCWP and can highlight questions for future FAQs.
This Member Alert is intended for members of the Receivables Management Association International, is for informational purposes only, and is in no way intended to provide legal advice. Members are encouraged to consult with an attorney of their choice for legal advice concerning this matter.