The New York City Department of Consumer and Worker Protection (DCWP) has issued new compliance resources as part of its educational outreach for implementing the SHIELD Rule, which governs debt collection practices in New York City.
Newly Available Compliance Materials
DCWP has made the following resources available to assist businesses in complying with the SHIELD Rule:
- Debt Collector Report for Consumer Activity (reporting template): https://www.nyc.gov/assets/dca/downloads/pdf/businesses/Debt-Consumer-Activity-Report.pdf
- Template Notice of Unverified Debt – Original Creditor: https://www.nyc.gov/assets/dca/downloads/pdf/businesses/Template-Notice-Unverified-Debt-Original-Creditor.pdf
- Template Notice of Unverified Debt – Not Original Creditor: https://www.nyc.gov/assets/dca/downloads/pdf/businesses/Template-Notice-Unverified-Debt-Not-Original-Creditor.pdf
Additional Developments
- DCWP is in the process of translating the Notice of Unverified Debt into 10 languages to support broader compliance.
- The agency encourages stakeholders to submit questions regarding the templates or implementation:
- Business Compliance Counsel: [email protected]
- Debt FAQ Team: [email protected]
This Member Alert is intended for members of the Receivables Management Association International, is for informational purposes only, and is in no way intended to provide legal advice. Members are encouraged to consult with an attorney of their choice for legal advice concerning this matter.