LIVE WEBINARS at the 2021 ANNUAL CONFERENCE
*For Annual Conference Attendees Only
**Included with Annual Conference registration
RMAI is hosting four live webinars in the weeks preceding the 2021 Annual Conference beginning March 17, 2021, which are included with in-person and virtual conference registration. See below for details for all webinars.
March 17, 2021 – Licensed to Thrive – Managing Collection Agency Licensing Issues (1 hour|1 credit)
Join us for a review of the critical role of state licensing in the debt collection industry. Debt collectors face a variety of overlapping licensure issues when seeking to do business in a particular state including registration, background checks, bonds, and local office/resident manager requirements. This webinar will explore these unique state-by-state regulatory frameworks and provide participants with suggested best practices for managing licensing requirements. Beyond state law requirements, this session will also examine the overlap of federal consumer protection laws, such as the Fair Debt Collection Practices Act, on state licensing issues as well as recent enforcement actions against debt collectors resulting in personal liability for corporate officers and even disgorgement of entire portfolios of debt.
March 24, 2021 – Maximizing Opportunities – Connecting with Consumers in the Wake of Regulation F’s Calling Restrictions (1 hour\1 credit)
3rd party agencies, creditors, and debt purchasers are all working to understand Reg F. One of the most pressing issues presented by the new regulation pertains to the new calling restrictions. This means operations leaders and compliance officers are keenly aware of the need to make the most out of every dial, every attempt to communicate, and every conversation.
During this session, industry compliance expert John Bedard, Principal in Bedard Law Group, and Mitch Young of Neustar, will discuss contact management strategies available to you within the context of the compliance restrictions presented in the new Rule. Together they will address these questions and more:
• How do I comply?
• How can I maintain RPCs and communicate effectively with consumers?
• What other communication channels are available to me?
• How can I leverage additional communication channels and perhaps most importantly how can I prevent harassment suits even when I do comply with the 7,7, and 7 restrictions?
March 31, 2021 – Preparing for, Managing, and Cleaning Up/Remediating Federal and State Investigations (1 hour\1 credit)
A comprehensive examination of the types of investigations affecting debt buyers, including how to best prepare for the investigation, how to manage the investigation process, and how to address and remediate issues uncovered.
April 7, 2021 – Diversity & Inclusion: Having the Difficult Conversations with your Staff (1 hour\1 credit)
Difficult conversations don’t have to be filled with drama. In this webinar, explore ways to have those conversations about potentially charged current issues including social unrest, the workplace during COVID, and return to work issues. Techniques to deliver the information in a delicate, sensitive yet direct and deliberate manner will be shared.