Introductory Survey Course on Debt Buying


4 credits | 3 hours, 20 minutes

The Introductory Survey Course on Debt Buying is required for RMAI certification. Recorded at the 2016 DBA (RMAI) Annual Conference, this online course qualifies for four (4) credits towards your Certified Receivables Compliance Professional (CRCP) designation. Course length is 200 minutes (or 3 ½ hours).

Price: $250 member rate / $325 non-member rate (nonrefundable registration)

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Ethics as the Cornerstone of a Compliance Management System


2 credits | 2 hours

This webinar, Ethics as the Cornerstone of a Compliance Management System, satisfies the Ethics requirement for RMAI certification. Recorded on May 21, 2014, this online course qualifies for two (2) credits towards your Certified Receivables Compliance Professional (CRCP) designation. Course length is approximately two hours.

Price: $74 member rate / $104 non-member rate (nonrefundable registration)

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What if COVID Comes Back?

***Qualifies for RMAI Current Issues requirement for re-certification (4 credits required)

1 hour|1 credit

As we enter into the next phase of the COVID-19 outbreak, infections continue to rise, Are you ready for a second round of stay at home orders? What measures are you taking to prepare your office for the return of COVID? Join us on Tuesday, July 21, 2020, to hear Anita Manghisi from Independent Recovery Resources, Inc. and Tom Mohr from Beam Software discuss the important aspects to keep in mind when preparing for another outbreak.

Discussion Topics Include:

*   Finding out if working from home has increased your companies productivity
*   What investments have you made to protect your employees and what resources do you need to add
*   Looking back at how you handled the issues and what you can do better next time around
*   Technology and Equipment necessary for working from home for an extended period

Recorded on July 21, 2020, this webinar is approximately 1 hour.

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Your IT Disaster Recovery Plan – the lifeline of your business

***Qualifies for RMAI Current Issues requirement for re-certification (4 credits required)

1 hour|1 credit

Sponsored By:

Disaster recovery plans are an integral part of any business. Does yours have what it takes? Join Andrew Lencioni and Chris Burroughs as they share some catastrophes companies experienced, how their disaster recovery plans saved their businesses and what you can learn from them.

Recorded on June 24, 2020, this webinar is approximately 1 hour.

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Prioritizing Employee Well-being

***Qualifies for RMAI Current Issues requirement for re-certification (4 credits required)

30 minutes | 1/2 credit

As part two of our Returning to the Workplace webinar, we will be discussing the topic of employee well-being. As businesses begin to reopen across the country, there is a strong draw to get things “back to normal.” But, the COVID-19 pandemic has affected everyone in different ways, and many of our most important employees may have emotional concerns about getting back to the office. In this session, we will discuss the critical steps that business leaders need to take to lead their teams with confidence and empathy through this transitional time.

Recorded on May 26, 2020, this webinar is approximately 1 hour.

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In Case You Missed it During Quarantine: New Developments in the Receivables Management World

***Qualifies for RMAI Current Issues requirement for re-certification (4 credits required)

1 hour| 1 credit

Sponsored by:

How about a webinar that does NOT address COVID-19 developments?  These are unprecedented times for sure, and while various federal, state, and local governments have issued pandemic specific orders and regulations that impact our industry there are still important things happening in the rest of our world.  Join our panel of experts who will discuss recent developments in the FDCPA, TCPA, and state consumer protection statutes as well as recently enacted and pending legislation addressing privacy rights that impact the collection of receivables.

Recorded on May 19, 2020, this webinar is approximately 1 hour.

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Returning to the Workplace in a Covid-19 Environment

***Qualifies for RMAI Current Issues requirement for re-certification (4 credits required)

30 minutes | 1/2 credit

A resounding theme of today’s news cycle is returning to work. The federal government has released its three-phase “Opening Up America Again” program and state governments are beginning to develop their plans for restarting their local economies. Yet, even as workplaces prepare to open up around the country, the need for proper risk mitigation policies and practices, balanced with genuine care for employees and their families, remains as important as ever.

In this session, we will cover the specific technical requirements employers must establish within the office but through the lens of the particular considerations, this transition may have on employees impacted by the pandemic. Eric Ziehlke – Human Resource Specialist and Bill Dardano – Safety Specialist will share key information that every employer should know in this highly practical session.

Recorded on May 12, 2020, this webinar is approximately 30 minutes with Q&A

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Preparing for the Post-COVID-19 Regulatory Reckoning 

***Qualifies for RMAI Current Issues requirement for re-certification (4 credits required)

30 minutes | 1/2 credit

During the COVID-19 crisis, the regulatory landscape has changed on a daily, and even sometimes hourly, basis. As a result, many organizations have had to adjust their policies and procedures in real-time, while simultaneously shifting their staff to remote environments. It is anticipated that when the proverbial dust settles, state and federal regulatory agencies will audit financial services organizations to ensure compliance with regulations enacted during the COVID -19 crisis. This course discusses how organizations can implement safeguards and other processes in order to pass future regulatory audits.

Discussion Topics Include:

  • Exploring the potential scope of post-COVID 19 regulatory audits
  • Tracking new regulations
  • Capturing and implementing policy and procedure changes
  • Demonstrating compliance with temporary and permanent policy and procedural changes
  • Managing vendors

Recorded on May 6, 2020, this webinar is approximately 30 minutes with Q&A

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Stay up to Date: Tracking State Level Response to COVID-19 and Impacts to Collections  

***Qualifies for RMAI Current Issues requirement for re-certification (4 credits required)

30 minutes | 1/2 credit

States continue to take an active role in managing the COVID-19 pandemic and are establishing new orders at a rapid pace. Staying abreast of the ever-changing legislative landscape is extremely important as collection companies look to appropriately manage these changing regulations while also providing quality service and hardship options to their consumers. Certain state orders have a direct impact on collections from dialing, lettering, garnishments, and more. Join Tamar Yudenfreund of Midland Credit Management, Inc. and Alexandra Megaris of Venable as they help us navigate these topics. 

Discussion Topics Include:

  • Review of select state orders impacting credit card, consumer loan, student loan, and medical collections
  • Creation of synergies between state orders and hardship policies
  • Effective methods for tracking state level requirements including effective dates, estimated end dates, and extensions
  • Tracking state order expiration dates and preparing to unwind servicing changes

Recorded on April 30, 2020, this webinar is approximately 30 minutes with Q&A

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FCRA Updates In Light of COVID-19 and Current Litigation Trends

***Qualifies for RMAI Current Issues requirement for re-certification (4 credits required)

1 hour | 1 credit

Sponsored by:

Across the consumer financial services industry, credit reporting risk and compliance remain a top concern as seen in a recent consent order issued by the CFPB against a federal savings association for failing to comply with the Fair Credit Reporting Act (FCRA) and the Consumer Financial Protection Act (CFPA). Litigation and regulatory enforcement under the FCRA continue to increase, and most industry watchers expect that trend to continue. FCRA violations alleged by regulators or asserted in private litigation can prove costly to furnishers and credit reporting agencies alike, and require advance planning and investment in effective compliance controls to reduce potential risk.

Discussion Topics Include:
• An overview of CARES Act reporting requirements and discussion of related guidance on how to comply with the same;
• State law collection restricting or impacting credit reporting during a pandemic;
• Tips for effectively managing and responding to identity theft claims, including opportunities to use automation to more efficiently identify and respond to consumer disputes; and
• Current approaches and recommended best practices for reporting debt sales and consumer bankruptcies

Recorded on April 21, 2020, this webinar is approximately 1 hour.

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Navigating Small Business Loans During a Disaster

***Qualifies for RMAI Current Issues requirement for re-certification (4 credits required)

30 minutes | 1/2 credit

This 30-minute fast-paced webinar will cover a high-level overview of insurance issues (like business disruption claims and coverage for your work from home employees) and small business funding relief and other options available to you during this pandemic.  Join Dara Tarkowski of Actuate Law and Ben Johnson of Cornerstone Support as they help us navigate these topics.

Recorded on April 3, 2020, this webinar is approximately a half-hour.

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Updating Your Policies in COVID-19

***Qualifies for RMAI Current Issues requirement for re-certification (4 credits required)

30 minutes | 1/2 credit

This hard-hitting webinar will cover the effective application of your existing dispute, settlement, and other operational policies during this pandemic.  Join David Anthony of Troutman Sanders & Susan Appel of Unifund as they provide guidance for the industry.

Recorded on April 1, 2020, this webinar is approximately a half-hour.

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Impact of Recent State COVID-19 Orders on Collections – Considerations for Hardship Policies

***Qualifies for RMAI Current Issues requirement for re-certification (4 credits required)

30 minutes | 1/2 credit

This 30-minute fast-paced webinar will cover the enhancing your current hardship policy along with a review of actions each state has taken. Many states have recently entered orders to combat COVID-19. These orders can impact debt collection. Don will look at these orders and what you can do to harmonize them with your operations and hardship policies.

Recorded on March 27, 2020, this webinar is approximately a half-hour.

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You’re Remote – Now What?

***Qualifies for RMAI Current Issues requirement for re-certification (4 credits required)

30 minutes | 1/2 credit

This 30 minute fast paced webinar will cover the regulatory obligations for your work from home employees in the collection industry.  Join Stefanie Jackman from Balard Spahr and Roy Buchholz from Absolute Resolutions Corp. for an operational compliance discussion.

Recorded on March 25, 2020, this webinar is approximately one hour.

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State Debt Collection Rules

***Qualifies for RMAI Current Issues requirement for re-certification (4 credits required)

1 hour | 1 credit

Sponsored by: Ballard Spahr

This webinar will recap state debt collection laws, rules and legislation that were prevalent in 2019, and additionally discuss notable trends in 2020 and beyond, including highlighting where members should focus their compliance resources.

Recorded on March 11, 2020, this webinar is approximately one hour.

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Breaking it Down: the CFPB’s Supplemental Debt Collection Proposal on Time-Barred Debt  

***This is not part of RMAI’s regular monthly webinars.

Free/members
$125/non-members

***Qualifies for RMAI Current Issues requirement for re-certification (4 credits required)

1 hour | 1 credit

True to form, late on Friday afternoon February 21, the Consumer Financial Protection Bureau (CFPB) released its proposed rule to require debt collectors to make certain disclosures when collecting time-barred debts. This 89-page proposal supplements the CFPB’s May 2019 proposed rule to amend Regulation F, which implements the Fair Debt Collection Practices Act (FDCPA) and currently contains the procedures for State application for exemption from the provisions of the FDCPA. The proposed rule for the collection of time-barred debt includes both the rationale for the supplemental rule and the results of the CFPB’s Quantitative Disclosure Testing and Quantitative Survey Testing of Model Disclosure clauses and forms for the collection of time barred debt. Once published in the Federal Register, interested parties will have 60 days to file comments on the impact of the proposed rule for the collection of time-barred debt. To assist RMAI members in their analysis of the proposed rule, RMAI will host a webinar on Friday February 28 addressing:

  • Impact of the proposed rule on the collection of time-barred debt;
  • Impact of the proposed rule on debt buying and debt collection practices;
  • Content of the various disclosure clauses and forms for debt collection as imposed by the proposed rule;
  • Summary of the CFPB’s findings on the Quantitative Disclosure Testing and the Quantitative Survey Testing of clauses and forms for debt collection;
  • Interplay between the proposed rule for the collection of time-barred debt and state law requirements

Recorded on February 28, 2020, this webinar is approximately one hour.

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A First Look at the NY Debt Collector Licensure Bill 

$64/members
$94/non-members

***Qualifies for RMAI Current Issues requirement for re-certification (4 credits required)

1 hour | 1 credit

On January 21 New York Governor Andrew Cuomo proposed the licensure of companies engaged in debt collection. Aside from licensing debt collectors, the bill also proposes new disclosures and restrictions on debt collection some of which would prohibit the CFPB’s proposed limited content message and email communication rules.

The panelists will also explore the proposed licensing process and RMAI’s efforts in response to the Governor’s proposal.

Recorded on January 28, 2020, this webinar is approximately one hour.

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Class Action Litigation: Strategies for Defending or Settling Class Claims

***Qualifies for RMAI Current Issues requirement for re-certification (4 credits required)

1 hour | 1 credit

Consumer lawsuits are often filed as class actions, but not all class claims are the same. Sometimes the goal is to dismiss the class claims so that the matter can be litigated, arbitrated, or settled on an individual basis. In other cases, the best option is to negotiate a class-wide settlement. In this webinar, Tom Dominczyk and Brent Yarborough will discuss strategies for defeating class claims and for reducing damages and costs when settling class actions. Tom and Brent will also explain concepts such as fail-safe classes, one-way intervention, ascertainability, first-to-file, and American Pipe tolling. Topics to be covered include:
• Evaluating Class Claims
• The Early Attack: Tools for obtaining dismissal of class claims
• Class Discovery
• Defeating Class Certification
• Reducing Damages and Costs in Settlement

Recorded on January 23, 2020, this webinar is approximately one hour.

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State Law Licensure Issues Affecting Debt Collectors**


1 hour | 1 credit

Sponsored by: Cornerstone Support, Inc.

Join David Anthony and Alex Megaris for a review of the critical role of state licensing in the debt collection industry.  This webinar will examine current and evolving licensure issues affecting both debt collectors and buyers.  Beyond litigation concerns arising under the Fair Debt Collection Practices Act and other state and federal laws, this session also will review concerns raised by recent federal enforcement actions and regulatory exams as well as provide strategies for managing the licensing and supervisory examination process.

Recorded on December 11, 2019, this webinar is approximately one hour.

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CCO Series: Best Data Privacy Practices for 2020 and Beyond


This course is part of special webinar series and not part of RMAI’s regular monthly webinars

1 hour | 1 credit

Sponsored by: Bedard Law Group, P.C. & Wipfli

One thing state and federal regulators can agree upon this year is the perceived need for laws regulating the storage, use and sale of personal consumer information and data. California alone has considered over 119 amendments to the California Consumer Privacy Protection Act, as several different states pass copycat GDPR like amendments to their data privacy laws. This CCO webinar will cover the basic compliance standards for data privacy policies and practices, different types of data privacy certifications, vendor management and contracting considerations for business partners with whom you share data, communicating about these requirements with your operation team, and best practices for handling consumers requesting the deletion of their data records when arguably the law does not apply to your business or offers an exception to the request.

Recorded on November 19, 2019, this webinar is approximately one hour.

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Diversity, Inclusion and the Americans with Disabilities Act**


***Qualifies for RMAI Current Issues requirement for re-certification (4 credits required)

1 hour | 1 credit

Sponsored by: Lippman Recupero

The United States Supreme Court recently served up a deep-dish denial of a petition for review filed by Domino’s Pizza Company. The Court’s refusal to hear the appeal delivers a big slice of disappointment to Domino’s Pizza, which asked the Supreme Court to review a crusty decision of the 9th Circuit Court of Appeals which held the company’s mobile app and web site be a “public accommodation” and subject to the requirements of the Americans With Disabilities Act. According to the 9th Circuit, mobile apps and web sites knead to comply with the ADA. Failing to accommodate disabilities on these platforms could cost you an extra-large amount of class-action dough. Attend this webinar to learn the best ingredients for you ADA compliance program and to prevent your company from getting burned. Extra cheese please!

Recorded on November 12, 2019, this webinar is approximately one hour.

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CCO Series: Managing a Risk Event


*This course is part of special webinar series and not part of RMAI’s regular monthly webinars

1 hour | 1 credit

Sponsored by: Bedard Law Group, P.C. & Wipfli

A common perception of risk is that it is something that should be avoided and minimized. Simply put, we don’t like risk. Unfortunately, risk is not always avoidable and events happen. This webinar will discuss what to do when these events happen and how your organization can pre-plan for the unexpected. In this webinar, you will learn how to properly identify, classify, and manage risk events within your organization.tes.

Recorded on October 22, 2019, this webinar is approximately one hour.

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Getting Your Ducks in a Row for the California Consumer Privacy Act**


***Qualifies for RMAI Current Issues requirement for re-certification (4 credits required)

1 hour | 1 credit

Sponsored by: Ontario Systems, LLC

Data privacy undoubtedly took center stage in 2018.  The European Union’s (EU) General Data Protection Regulation came into effect in May 2018, and California quickly followed suit with its own consumer privacy law – the California Consumer Privacy Act of 2018 (CCPA).  The CCPA aims to provide California residents greater transparency and control over how certain businesses use their personal information.  Starting Jan. 1, 2020, California residents will, under certain circumstances, have new data privacy rights that among others, enable them to access the personal information collected about them, request their personal information be deleted, and opt out of the sale of their personal information.  Businesses subject to the CCPA need to get their ducks in a row early to comply with the CCPA, which goes into effect in a few months.

During this webinar, Troutman Sanders’ attorneys, Ron Raether and Sadia Marza, will cover the scope of the CCPA, key definitions and obligations, potential exemptions, gray areas in the law, and other state legislative efforts following the CCPA.  This is a great opportunity to get ahead of legislation that is clearly shaping the future of privacy laws in the United States.

Recorded on October 23, 2019, this webinar is approximately one hour.

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CCO Series: What Every Compliance Professional Ought to Know About Staying Abreast of State and Local Laws, Regulations, and Rules


*This course is part of special webinar series and not part of RMAI’s regular monthly webinars

1 hour | 1 credit

Sponsored by: Bedard Law Group, P.C. & Wipfli LLP

Just when you think you have your Compliance Management System and its controls are perfected, another state changes or implements a regulation. Then you must quickly identify the impact. It is common in our industry for things to change, lately as often as monthly. Let us help you stay connected by sharing our best practices on the what, where and how so you can stay in the loop. This webinar will discuss sources to monitor, best practices for impact analysis and communication strategies to work with the business to be able to quickly and effectively implement change within your company.

Recorded on September 18, 2019, this webinar is approximately one hour.

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Lessons Learned About Responsible Purchasing and Re-Selling from the Secondary Market


***Qualifies for RMAI Current Issues requirement for re-certification (4 credits required)

1 hour | 1 credit

Sponsored by: Jormandy, LLC

This webinar is geared towards the small and medium debt buyers in the receivables market industry. The presenters will discuss, in part, the process of transacting, including the vetting process, the fundamentals and what to be aware of during a purchase and sale, challenges and misconceptions, and what the future looks like.

Yes, you can still re-sell…responsibly of course.

Recorded on September 17, 2019, this webinar is approximately one hour.

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CCO Series: Managing Organizational Expectations*


*This course is part of special webinar series and not part of RMAI’s regular monthly webinars

1 hour | 1 credit

Sponsored by: Bedard Law Group, P.C. & Wipfli LLP

Learn how to talk to executives, a board of directors, about risk and operating issues effectively to help them make the right decisions. This webinar will cover:

  • Tips for interacting with executives,
  • Navigating communication between business-speak and legal speak,
  • Effectively communicating legal issues to business-minded people, and
  • Understanding business expectations and relaying the impact of legal issues upon those expectations.

Recorded on August 27, 2019, this webinar is approximately one hour.

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Letters – As in Dating: The First Contact is Always the Hardest


1 hour | 1 credit

Sponsored by: PCI Group, Inc.

Letters are both your first contact with a debtor and the easiest way to get sued if you don’t pay attention to their contents. While there are conflicting opinions on the value of the initial letter, some viewing it as an opportunity to collect and others merely as a necessary 1st step to collection activity, those letters will be reviewed by Plaintiff’s counsel as a proverbial gold mine as their pore over them looking for potential class actions. In this webinar we will explore the most common pitfalls and issues to be aware of.

Recorded on August 21, 2019, this webinar is approximately one hour.

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