Introductory Survey Course on Debt Buying


4 credits | 3 hours, 20 minutes

The Introductory Survey Course on Debt Buying is required for RMAI certification. Recorded at the 2016 DBA (RMAI) Annual Conference, this online course qualifies for four (4) credits towards your Certified Receivables Compliance Professional (CRCP) designation. Course length is 200 minutes (or 3 ½ hours).

Price: $250 member rate / $325 non-member rate (nonrefundable registration)

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Ethics as the Cornerstone of a Compliance Management System


2 credits | 2 hours

This webinar, Ethics as the Cornerstone of a Compliance Management System, satisfies the Ethics requirement for RMAI certification. Recorded on May 21, 2014, this online course qualifies for two (2) credits towards your Certified Receivables Compliance Professional (CRCP) designation. Course length is approximately two hours.

Price: $74 member rate / $104 non-member rate (nonrefundable registration)

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CCO Series: Best Data Privacy Practices for 2020 and Beyond


This course is part of special webinar series and not part of RMAI’s regular monthly webinars

1 hour | 1 credit

Sponsored by: Bedard Law Group, P.C. & Wipfli

One thing state and federal regulators can agree upon this year is the perceived need for laws regulating the storage, use and sale of personal consumer information and data. California alone has considered over 119 amendments to the California Consumer Privacy Protection Act, as several different states pass copycat GDPR like amendments to their data privacy laws. This CCO webinar will cover the basic compliance standards for data privacy policies and practices, different types of data privacy certifications, vendor management and contracting considerations for business partners with whom you share data, communicating about these requirements with your operation team, and best practices for handling consumers requesting the deletion of their data records when arguably the law does not apply to your business or offers an exception to the request.

Recorded on November 19, 2019, this webinar is approximately one hour.

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Diversity, Inclusion and the Americans with Disabilities Act


1 hour | 1 credit

Sponsored by: Lippman Recupero

The United States Supreme Court recently served up a deep-dish denial of a petition for review filed by Domino’s Pizza Company. The Court’s refusal to hear the appeal delivers a big slice of disappointment to Domino’s Pizza, which asked the Supreme Court to review a crusty decision of the 9th Circuit Court of Appeals which held the company’s mobile app and web site be a “public accommodation” and subject to the requirements of the Americans With Disabilities Act. According to the 9th Circuit, mobile apps and web sites knead to comply with the ADA. Failing to accommodate disabilities on these platforms could cost you an extra-large amount of class-action dough. Attend this webinar to learn the best ingredients for you ADA compliance program and to prevent your company from getting burned. Extra cheese please!

Recorded on November 12, 2019, this webinar is approximately one hour.

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CCO Series: Managing a Risk Event


*This course is part of special webinar series and not part of RMAI’s regular monthly webinars

1 hour | 1 credit

Sponsored by: Bedard Law Group, P.C. & Wipfli

A common perception of risk is that it is something that should be avoided and minimized. Simply put, we don’t like risk. Unfortunately, risk is not always avoidable and events happen. This webinar will discuss what to do when these events happen and how your organization can pre-plan for the unexpected. In this webinar, you will learn how to properly identify, classify, and manage risk events within your organization.tes.

Recorded on October 22, 2019, this webinar is approximately one hour.

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Getting Your Ducks in a Row for the California Consumer Privacy Act


1 hour | 1 credit

Sponsored by: Ontario Systems, LLC

Data privacy undoubtedly took center stage in 2018.  The European Union’s (EU) General Data Protection Regulation came into effect in May 2018, and California quickly followed suit with its own consumer privacy law – the California Consumer Privacy Act of 2018 (CCPA).  The CCPA aims to provide California residents greater transparency and control over how certain businesses use their personal information.  Starting Jan. 1, 2020, California residents will, under certain circumstances, have new data privacy rights that among others, enable them to access the personal information collected about them, request their personal information be deleted, and opt out of the sale of their personal information.  Businesses subject to the CCPA need to get their ducks in a row early to comply with the CCPA, which goes into effect in a few months.

During this webinar, Troutman Sanders’ attorneys, Ron Raether and Sadia Marza, will cover the scope of the CCPA, key definitions and obligations, potential exemptions, gray areas in the law, and other state legislative efforts following the CCPA.  This is a great opportunity to get ahead of legislation that is clearly shaping the future of privacy laws in the United States.

Recorded on October 23, 2019, this webinar is approximately one hour.

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CCO Series: What Every Compliance Professional Ought to Know About Staying Abreast of State and Local Laws, Regulations, and Rules


*This course is part of special webinar series and not part of RMAI’s regular monthly webinars

1 hour | 1 credit

Sponsored by: Bedard Law Group, P.C. & Wipfli LLP

Just when you think you have your Compliance Management System and its controls are perfected, another state changes or implements a regulation. Then you must quickly identify the impact. It is common in our industry for things to change, lately as often as monthly. Let us help you stay connected by sharing our best practices on the what, where and how so you can stay in the loop. This webinar will discuss sources to monitor, best practices for impact analysis and communication strategies to work with the business to be able to quickly and effectively implement change within your company.

Recorded on September 18, 2019, this webinar is approximately one hour.

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Lessons Learned About Responsible Purchasing and Re-Selling from the Secondary Market


1 hour | 1 credit

Sponsored by: Jormandy, LLC

This webinar is geared towards the small and medium debt buyers in the receivables market industry. The presenters will discuss, in part, the process of transacting, including the vetting process, the fundamentals and what to be aware of during a purchase and sale, challenges and misconceptions, and what the future looks like.

Yes, you can still re-sell…responsibly of course.

Recorded on September 17, 2019, this webinar is approximately one hour.

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CCO Series: Managing Organizational Expectations*


*This course is part of special webinar series and not part of RMAI’s regular monthly webinars

1 hour | 1 credit

Sponsored by: Bedard Law Group, P.C. & Wipfli LLP

Learn how to talk to executives, a board of directors, about risk and operating issues effectively to help them make the right decisions. This webinar will cover:

  • Tips for interacting with executives,
  • Navigating communication between business-speak and legal speak,
  • Effectively communicating legal issues to business-minded people, and
  • Understanding business expectations and relaying the impact of legal issues upon those expectations.

Recorded on August 27, 2019, this webinar is approximately one hour.

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Letters – As in Dating: The First Contact is Always the Hardest


1 hour | 1 credit

Sponsored by: PCI Group, Inc.

Letters are both your first contact with a debtor and the easiest way to get sued if you don’t pay attention to their contents. While there are conflicting opinions on the value of the initial letter, some viewing it as an opportunity to collect and others merely as a necessary 1st step to collection activity, those letters will be reviewed by Plaintiff’s counsel as a proverbial gold mine as their pore over them looking for potential class actions. In this webinar we will explore the most common pitfalls and issues to be aware of.

Recorded on August 21, 2019, this webinar is approximately one hour.

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Today’s CFPB: What Has It Been Up To In Supervision And Enforcement?**


1 credit | 1 hour **Qualifies for “Current Issues in Receivables Management” Requirement for Re-certification until January 2020**

Sponsored by: Bridgeforce, LLC

This webinar will explore the current environment at the Bureau relating to collection examinations and investigations. Among the topics to be discussed are:

• How the Bureau continues to seek to influence the collections and debt buying industries through its supervision and enforcement activities;

• How complaints still drive CFPB priorities and what you can do to reduce potential attention;

• Observations about how the Bureau’s approach to exams and investigations has evolved;

• How to manage potential vendor risk, including effective strategies for navigating relationship with debt buyers from a compliance perspective

Recorded on July 24, 2019, this course is approximately one hour.

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NPRM Endgame Webinar Series: Consumer Communications: Calls, Emails, Texts**


1.5 credits | 1 hour and a half **Qualifies for “Current Issues in Receivables Management” Requirement for Re-certification until December 2019**

Sponsored by: Maurice Wutscher LLP, Troutman Sanders LLP, Venable LLP, TrueAccord

Join Rozanne, Tomio and Kelly as they discuss and breakdown the CFPB’s rules regarding consumer communication and what the will mean for the future of the receivables management industry.

Recorded on June 12, 2019 this course is approximately one and a half hours.

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Alternative Communication Channels: What You Should Know And Consider?**


1 credit | 1 hour **Qualifies for “Current Issues in Receivables Management” Requirement for Re-certification until December 2019**

Sponsored by: FFAM360, Flock Specialty Finance

A new dawn in collection communications is on the horizon. Text messages, e-mail, web sites, and social media are just a few of the technologies collectors want to use and consumers embrace. Artificial intelligence is now taking these channels to a whole new level. Attend this session to learn what issues collectors should be sensitive to when incorporating new communication channels into their collection strategies and learn about the CFPB’s vision for a digital collection industry.

Recorded on June 10, 2019 this course is approximately one hour.

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NPRM Endgame Webinar Series: Out of Statute Proposals and Litigation**


1 credit | 1 hour **Qualifies for “Current Issues in Receivables Management” Requirement for Re-certification until November 2019**

Sponsored by: Maurice Wutscher LLP, Troutman Sanders LLP, Venable LLP, TrueAccord

This webinar will discuss the CFPB’s proposed rules on out of statute debt and its effects on the receivables management industry.

Recorded on June 6, 2019 this course is approximately one hour.

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FinTech – What Receivables Management Needs to Know About This New Wave of Product


1 credit | 1 hour

This webinar will discuss some unique nuances involving fintech products, what to look for during due diligence, unique characteristics of the new fintech product coming into the marketplace, and a review of recent case law impacting fintech.

Recorded on May 28, 2019 this course is approximately one hour.

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NPRM Webinar Series: Validation Rules Through the Account Life Cycle**


1 credit | 1 hour **Qualifies for “Current Issues in Receivables Management” Requirement for Re-certification until November 2019**

Sponsored by: Maurice Wutscher LLP, Troutman Sanders LLP, Venable LLP, TrueAccord

The CFPB recently proposed a new rule to require debt collection validation notices to include a number of specific datapoints about the consumer’s account, information about how a consumer may respond to a collection attempt, and a “tear-off” form that consumers may send back to respond to the collection attempt. The webinar will analyze the proposal including, the required validation notice proposed content requirements; proposed clarification of providing non-English language validation notices, model notice, and intersection of the validation requirements with the rulemaking’s communication and E-SIGN Act proposal.

Recorded on May 21, 2019 this course is approximately one hour.

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NPRM Webinar Series: First Look at the Proposed FDCPA Rules**


1 credit | 1 hour **Qualifies for “Current Issues in Receivables Management” Requirement for Re-certification until November 2019**

Sponsored by: Maurice Wutscher LLP, Troutman Sanders LLP, Venable LLP, TrueAccord

On Tuesday, May 7, 2019, the Consumer Financial Protection Bureau (CFPB) released its Notice of Proposed Rulemaking (NPRM) to implement the Fair Debt Collection Practices Act (FDCPA). The proposed rules recommend significant changes to the form and manner of debt collector communications to consumers, credit reporting and litigation activity. This webinar is the first in an RMAI series of webinars and will provide an outline of the rules and discuss the role RMAI members have in shaping the final rules.

Recorded on May 13, 2019 this course is approximately one hour.

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How To Get A Clean Bill Of Health In Healthcare Debt Buying and Collection**


1 credit | 1 hour **Qualifies for “Current Issues in Receivables Management” Requirement for Re-certification until September 2019**

Sponsored by: RIP Medical Debt

Rising healthcare insurance costs, deductibles, and copays are causing patients to bear the brunt of paying for their care. Often, these costs are significant and difficult to afford. Healthcare providers continue to carry more and more debt on their books, causing them to look to potentially place patient accounts with outside collectors and/or sell that debt. This means that healthcare debt buying and collection presents potentially lucrative opportunities for debt buyers and collectors alike. But the sale and collection of such debt varies in a number of significant ways from debt arising from more traditional credit products. Sellers often are resistant to selling or placing debt due to reputational concerns and the added overlay of HIPAA, the insurance coverage process, 501(r) requirements, and complex state regulations add a level of complexity that is unique to this debt vertical.

Join us as we discuss how to distinguish yourself as a leader in healthcare debt buying and collection. This webinar will give you an opportunity to hear directly from the people who negotiate these deals and evaluate potential partners regarding what they are looking for when placing or selling such debt.
Our discussion will focus on:
• What are effective strategies for setting yourself apart and closing the deal?
• How do healthcare providers want you to approach collecting their debts and does that align with your preferred strategy?
• What operational and compliance controls healthcare companies are looking to see when selling or placing their debt?
• What are some of the potential pitfalls in the current regulatory environment?
• What information do you need and how likely are you to get it as part of a sale or placement?

Recorded on April 30, 2019 this course is approximately one hour.

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Surveying The TCPA Litigation Landscape After Marks**


1 credit | 1 hour **Qualifies for “Current Issues in Receivables Management” Requirement for Re-certification until August 2019**

The courts are split on the issue of what kind of telephone equipment qualifies as an ATDS that is subject to the TCPA, and in light of the recent settlement of the Marks case, the Supreme Court is not going to decide on the definition of an ATDS anytime soon. In this webinar, experienced TCPA attorneys will explain the impact of the Marks decision and will guide you through the current TCPA litigation landscape.

Recorded on March 28, 2019 this course is approximately one hour.

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Demand Letters and Disclosure Requirements


1 credit | 1 hour

Sponsored by: AKERLY LAW PLLC

This panel will discuss the necessary components of an FDCPA-compliant validation notice (also referred to as a “1692g” notice or more simply, a “g” notice). We will address the statutory requirements and the evolving case law that has complicated the way debt buyers and debt collectors craft their notices. We will also discuss the kinds of disclosures that have to appear in the debt validation notice or other written communications, including disclosures related to the statute of limitations and fluctuating account balances. The panel will outline some risk management techniques in the context of letter writing and make practical recommendations for how to avoid compliance pitfalls.

Recorded on January 31, 2019 this course is approximately one hour.

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Industry Hot Topics – A Year in Review


1 credit | 1 hour

Sponsored by: WebRecon LLC

This webinar will review the most impactful legal cases of 2018 and how they affect debt collections. Join David and Ethan as they discuss the pros and cons of those cases and how to best utilize them to navigate through 2019.

Recorded on December 27, 2018, this course is approximately one hour.

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CCO: Bridging the Gap: Compliant Communications with Millennials & iGens


1 credit | 1 hour

The Millennial and iGeneration consumers have used the internet since their early days and are comfortable with technology and interacting on social media.  This CCO webinar will focus on the compliant methods and tools that must be used to reach these new consumers.  Whether text, email, social media or the next new communication method, be prepared for the next generation of collection.

Recorded on November 27, 2018, this course is approximately one hour.

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5 Proven Steps to Avoid Litigation Or Minimize Cost of Litigation


1 credit | 1 hour

Sponsored by: Venable, LLP

No matter the venue, the claim, or the strength of your case, litigation is expensive, both in terms of actual costs and opportunity cost—not to mention the “emotional” burden on employees and owners. But the scale and scope of such costs often can be mitigated with smart strategies and tactics and careful execution. Join these experienced litigators as they share some insights and recommendations.

Recorded on November 14, 2018, this course is approximately one hour.

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Cease-and-Desist Demands, Response Techniques and Best Practice


1 credit | 1 hour

Sponsored by: The Bureaus, Inc.

During this presentation, the panel will review the current state of federal and state law on consumer cease-and-desist requests, as well as provide effective response techniques and best practice recommendations for navigating this complex issue. In particular, they will examine methods for discerning consumer intent and the scope of such requests, and how to react in accordance with applicable law. Finally, the panel will cover how to respond when consumers say they are represented by counsel, and how to determine whether a cease and desist request constitutes a dispute (and vice versa). Attendees will leave with a fuller understanding of these issues and the attendant legal uncertainties, as well as ideas for controls and practices they can implement to help minimize potential risks

Recorded on October 16, 2018, this course is approximately one hour.

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