Introductory Survey Course on Debt Buying


4 credits | 3 hours, 20 minutes

The Introductory Survey Course on Debt Buying is required for RMAI certification. Recorded at the 2016 DBA (RMAI) Annual Conference, this online course qualifies for four (4) credits towards your Certified Receivables Compliance Professional (CRCP) designation. Course length is 200 minutes (or 3 ½ hours).

Price: $250 member rate / $325 non-member rate (nonrefundable registration)

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Ethics as the Cornerstone of a Compliance Management System


2 credits | 2 hours

This webinar, Ethics as the Cornerstone of a Compliance Management System, satisfies the Ethics requirement for RMAI certification. Recorded on May 21, 2014, this online course qualifies for two (2) credits towards your Certified Receivables Compliance Professional (CRCP) designation. Course length is approximately two hours.

Price: $74 member rate / $104 non-member rate (nonrefundable registration)

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Vendor Management and Integration


1 credit | 1 hour

Sponsored by: EZ Messenger

This webinar will discuss vendor management expectations and how to “right size” your vendor management program; there is not a “one size fits all” method or model. The presenters will also share their experiences with helping clients develop their programs from a “lesson learned” approach.

Recorded on July 18, 2018, this course is approximately one hour.

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CCO: Policy and Procedure Administration v2.0


1 credit | 1 hour

Effective policies and procedures are foundational for any Compliance Management System. This seminar focuses on how to avoid most common pitfalls in this area, ranging from the necessity of having a Policy Framework Policy that manifests meta principles on roles & responsibilities, effective implementation requirements to proper ongoing policy administration. A “must attend” for anyone who is involved with the drafting, implementation, administration or interpretation of policies and procedures.

Recorded on August 8, 2018, this course is approximately one hour.

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Fair Credit Reporting Act: Tackling Tough Issues


1 credit | 1 hour

Join John Bedard and Susan Appel as they discuss credit reporting and ways to tackle the tough issues that can arise. This webinar will examine the following credit reporting topics:
• How to recognize a direct credit reporting dispute
• Dealing with robo disputes
• The integrity of credit deletions
• Defining the contours of a reasonable investigation
• Assessing integrity and reliability of data

Recorded on August 21, 2018, this course is approximately one hour.

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CCO: Issue Tracking


1 credit | 1 hour

In this webinar you will hear about the different stages of maturity of a compliance program which is to a greatly defined by the culture your company has when it comes to compliance. An immature stage is often characterized by fear of openly identifying and escalating compliance issues. Learn how to create a culture where employees are encouraged to self- identify compliance issues and to escalate them appropriately whilst keeping your compliance issue management program manageable.

Recorded on September 18, 2018, this course is approximately one hour.

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Employee Life Cycle


1 credit | 1 hour

Sponsored by: Convergence Acquisitions

This webinar introduces a strategic human capital management approach and helps participants identify how small yet significant changes in the employee lifecycle can increase employee retention rates. When turnover is high, managers usually question whether the salary is competitive or if they are hiring the right people. Research shows, however, that in most cases, compensation is not the main issue. Participants will discover quick wins that will positively impact organizational culture and employee engagement.

Recorded on September 27, 2018, this course is approximately one hour.

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Cease-and-Desist Demands, Response Techniques and Best Practices**


1 credit | 1 hour **Qualifies for “Current Issues in Receivables Management” Requirement for Re-certification until April 2019**

Sponsored by: The Bureaus, Inc.

During this presentation, the panel will review the current state of federal and state law on consumer cease-and-desist requests, as well as provide effective response techniques and best practice recommendations for navigating this complex issue. In particular, they will examine methods for discerning consumer intent and the scope of such requests, and how to react in accordance with applicable law. Finally, the panel will cover how to respond when consumers say they are represented by counsel, and how to determine whether a cease and desist request constitutes a dispute (and vice versa). Attendees will leave with a fuller understanding of these issues and the attendant legal uncertainties, as well as ideas for controls and practices they can implement to help minimize potential risks

Recorded on October 16, 2018, this course is approximately one hour.

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5 Proven Steps to Avoid Litigation Or Minimize Cost of Litigation**


1 credit | 1 hour **Qualifies for “Current Issues in Receivables Management” Requirement for Re-certification until May 2019**

Sponsored by: Venable, LLP

No matter the venue, the claim, or the strength of your case, litigation is expensive, both in terms of actual costs and opportunity cost—not to mention the “emotional” burden on employees and owners. But the scale and scope of such costs often can be mitigated with smart strategies and tactics and careful execution. Join these experienced litigators as they share some insights and recommendations.

Recorded on November 14, 2018, this course is approximately one hour.

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CCO: Bridging the Gap: Compliant Communications with Millennials & iGens


1 credit | 1 hour

The Millennial and iGeneration consumers have used the internet since their early days and are comfortable with technology and interacting on social media.  This CCO webinar will focus on the compliant methods and tools that must be used to reach these new consumers.  Whether text, email, social media or the next new communication method, be prepared for the next generation of collection.

Recorded on November 27, 2018, this course is approximately one hour.

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Industry Hot Topics – A Year in Review**


1 credit | 1 hour **Qualifies for “Current Issues in Receivables Management” Requirement for Re-certification until June 2019**

Sponsored by: WebRecon LLC

This webinar will review the most impactful legal cases of 2018 and how they affect debt collections. Join David and Ethan as they discuss the pros and cons of those cases and how to best utilize them to navigate through 2019.

Recorded on December 27, 2018, this course is approximately one hour.

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Demand Letters and Disclosure Requirements**


1 credit | 1 hour **Qualifies for “Current Issues in Receivables Management” Requirement for Re-certification until July 2019**

Sponsored by: AKERLY LAW PLLC

This panel will discuss the necessary components of an FDCPA-compliant validation notice (also referred to as a “1692g” notice or more simply, a “g” notice). We will address the statutory requirements and the evolving case law that has complicated the way debt buyers and debt collectors craft their notices. We will also discuss the kinds of disclosures that have to appear in the debt validation notice or other written communications, including disclosures related to the statute of limitations and fluctuating account balances. The panel will outline some risk management techniques in the context of letter writing and make practical recommendations for how to avoid compliance pitfalls.

Recorded on January 31, 2019 this course is approximately one hour.

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Surveying The TCPA Litigation Landscape After Marks**


1 credit | 1 hour **Qualifies for “Current Issues in Receivables Management” Requirement for Re-certification until August 2019**

The courts are split on the issue of what kind of telephone equipment qualifies as an ATDS that is subject to the TCPA, and in light of the recent settlement of the Marks case, the Supreme Court is not going to decide on the definition of an ATDS anytime soon. In this webinar, experienced TCPA attorneys will explain the impact of the Marks decision and will guide you through the current TCPA litigation landscape.

Recorded on March 28, 2019 this course is approximately one hour.

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How To Get A Clean Bill Of Health In Healthcare Debt Buying and Collection**


1 credit | 1 hour **Qualifies for “Current Issues in Receivables Management” Requirement for Re-certification until September 2019**

Sponsored by: RIP Medical Debt

Rising healthcare insurance costs, deductibles, and copays are causing patients to bear the brunt of paying for their care. Often, these costs are significant and difficult to afford. Healthcare providers continue to carry more and more debt on their books, causing them to look to potentially place patient accounts with outside collectors and/or sell that debt. This means that healthcare debt buying and collection presents potentially lucrative opportunities for debt buyers and collectors alike. But the sale and collection of such debt varies in a number of significant ways from debt arising from more traditional credit products. Sellers often are resistant to selling or placing debt due to reputational concerns and the added overlay of HIPAA, the insurance coverage process, 501(r) requirements, and complex state regulations add a level of complexity that is unique to this debt vertical.

Join us as we discuss how to distinguish yourself as a leader in healthcare debt buying and collection. This webinar will give you an opportunity to hear directly from the people who negotiate these deals and evaluate potential partners regarding what they are looking for when placing or selling such debt.
Our discussion will focus on:
• What are effective strategies for setting yourself apart and closing the deal?
• How do healthcare providers want you to approach collecting their debts and does that align with your preferred strategy?
• What operational and compliance controls healthcare companies are looking to see when selling or placing their debt?
• What are some of the potential pitfalls in the current regulatory environment?
• What information do you need and how likely are you to get it as part of a sale or placement?

Recorded on April 30, 2019 this course is approximately one hour.

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NPRM Webinar Series: First Look at the Proposed FDCPA Rules


1 credit | 1 hour **Qualifies for “Current Issues in Receivables Management” Requirement for Re-certification until November 2019**

Sponsored by: Maurice Wutscher LLP, Troutman Sanders LLP, Venable LLP, TrueAccord

On Tuesday, May 7, 2019, the Consumer Financial Protection Bureau (CFPB) released its Notice of Proposed Rulemaking (NPRM) to implement the Fair Debt Collection Practices Act (FDCPA). The proposed rules recommend significant changes to the form and manner of debt collector communications to consumers, credit reporting and litigation activity. This webinar is the first in an RMAI series of webinars and will provide an outline of the rules and discuss the role RMAI members have in shaping the final rules.

Recorded on May 13, 2019 this course is approximately one hour.

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NPRM Webinar Series: Validation Rules Through the Account Life Cycle


1 credit | 1 hour **Qualifies for “Current Issues in Receivables Management” Requirement for Re-certification until November 2019**

Sponsored by: Maurice Wutscher LLP, Troutman Sanders LLP, Venable LLP, TrueAccord

The CFPB recently proposed a new rule to require debt collection validation notices to include a number of specific datapoints about the consumer’s account, information about how a consumer may respond to a collection attempt, and a “tear-off” form that consumers may send back to respond to the collection attempt. The webinar will analyze the proposal including, the required validation notice proposed content requirements; proposed clarification of providing non-English language validation notices, model notice, and intersection of the validation requirements with the rulemaking’s communication and E-SIGN Act proposal.

Recorded on May 21, 2019 this course is approximately one hour.

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FinTech – What Receivables Management Needs to Know About This New Wave of Product


1 credit | 1 hour **Qualifies for “Current Issues in Receivables Management” Requirement for Re-certification until November 2019**

This webinar will discuss some unique nuances involving fintech products, what to look for during due diligence, unique characteristics of the new fintech product coming into the marketplace, and a review of recent case law impacting fintech.

Recorded on May 28, 2019 this course is approximately one hour.

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NPRM Endgame Webinar Series: Out of Statute Proposals and Litigation


1 credit | 1 hour **Qualifies for “Current Issues in Receivables Management” Requirement for Re-certification until November 2019**

Sponsored by: Maurice Wutscher LLP, Troutman Sanders LLP, Venable LLP, TrueAccord

This webinar will discuss the CFPB’s proposed rules on out of statute debt and its effects on the receivables management industry.

Recorded on June 6, 2019 this course is approximately one hour.

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Alternative Communication Channels: What You Should Know And Consider?


1 credit | 1 hour **Qualifies for “Current Issues in Receivables Management” Requirement for Re-certification until December 2019**

Sponsored by: FFAM360, Flock Specialty Finance

A new dawn in collection communications is on the horizon. Text messages, e-mail, web sites, and social media are just a few of the technologies collectors want to use and consumers embrace. Artificial intelligence is now taking these channels to a whole new level. Attend this session to learn what issues collectors should be sensitive to when incorporating new communication channels into their collection strategies and learn about the CFPB’s vision for a digital collection industry.

Recorded on June 10, 2019 this course is approximately one hour.

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NPRM Endgame Webinar Series: Consumer Communications: Calls, Emails, Texts


1.5 credits | 1 hour and a half **Qualifies for “Current Issues in Receivables Management” Requirement for Re-certification until December 2019**

Sponsored by: Maurice Wutscher LLP, Troutman Sanders LLP, Venable LLP, TrueAccord

Join Rozanne, Tomio and Kelly as they discuss and breakdown the CFPB’s rules regarding consumer communication and what the will mean for the future of the receivables management industry.

Recorded on June 12, 2019 this course is approximately one and a half hours.

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