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So far Cheryl Nelson has created 168 blog entries.

Member Alert: New Rhode Island Law Requires Bond for Debt Collectors

Rhode Island Governor Daniel McKee has signed into law SB 2794/HB 7781 which requires a $50,000 bond for licensed debt collectors in Rhode Island. The bond amount for debt collectors is similar to bond amounts for other businesses in Rhode Island.

Please note that this law takes effect immediately.

RMAI recommends that members collecting debt from Rhode […]

2022-07-08T13:14:03-07:00July 8, 2022|Member Alerts|

Member Alert: New Advisory from CFPB Focused on Privacy Protection

The Consumer Financial Protection Bureau (CFPB) issued a new advisory regarding the obligation of credit reporting companies and users of credit reports to protect the public’s data privacy.  Companies using and sharing credit reports and background reports must have a permissible purpose under the Fair Credit Reporting Act.  There is potential criminal liability for certain […]

2022-07-08T09:25:14-07:00July 8, 2022|Member Alerts|

Member Alert: CFPB Issues Advisory Opinion on “Junk Fees” Charged by Debt Collectors

The Consumer Financial Protection Bureau (CFPB) today issued an advisory opinion affirming that debt collectors are often prohibited from charging “junk fees” or “pay-to-pay” fees under Federal law.  These charges are additional fees imposed to pay a debt a particular way, such as by phone or online.  The CFPB recognizes that most debt collectors allow […]

2022-06-29T11:30:13-07:00June 29, 2022|Member Alerts|

Zenarate AI Coach Recognized as a Leading Contact Center Training Solution at the Annual 2022 CCW Excellence Awards

AI Coach helps contact center leaders develop top-performing customer-facing teams with AI Conversation Simulation

PALO ALTO, Calif. and DENVER, June 27, 2022, Zenarate (, the industry’s leading AI Conversation Simulation solution, had its AI Coach contact center training platform recognized as […]

2022-06-27T10:42:55-07:00June 27, 2022|Member News|

Member Alert: Apply for RMAI’s DEI 2023 Annual Conference Scholarship

RMAI is an inclusive organization that fosters the participation of a diverse group of employees from all member companies in all RMAI networking activities, educational programming, and committee service. To that end, RMAI created the Diversity Equity Inclusion (DEI) Annual Conference Scholarship.

The 2023 Annual Conference will be held at the Aria […]

2022-06-22T12:45:19-07:00June 23, 2022|Member Alerts|

Absolute Resolutions Corp. Announces Organizational Changes

BLOOMINGTON, MN – Absolute Resolutions Corp. (“ARC”), headquartered in Bloomington, MN, announced today that its current CEO, Christopher Winkler, will depart the company after 14 years to pursue international debt buying opportunities. The organization is also announcing several key executive changes at the company.

Mr. Winkler co-founded RAzOR Capital with Robert Johnson in 2008. RAzOR Capital […]

2022-06-21T12:37:51-07:00June 21, 2022|Member News|

Member Alert: New York Courts Issue New Form Affidavits – Update

Even after the New York State Office of Court Administration (OCA) issued new form affidavits in May, RMAI continued to fight for additional improvements. We are pleased to report OCA accepted our requested changes. Instead of having separate exhibit requirements for “post-charge-off date and amount” and “delinquency date and amount” it now states “post-charge-off/delinquency date […]

2022-06-02T08:57:40-07:00June 2, 2022|Member Alerts|
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