Due to high delinquencies and charge-offs, creditors and collection agencies need help with the high cost of human resources, as well as issues of agent attrition, training, hiring, and staffing costs.
To address these challenges, the […]
Coming straight from the Nation’s Capital, RMAI’s new Executive Director Mike Becker carries with him a love of advocacy and a deep appreciation for the value of associations.
After graduating from George Mason University with a degree in Government and International Politics, Mike spent some time working on Capitol Hill before moving over to association […]
By Stephan Venter, Senior VP of Sales at Nutun
*Sponsored Blog Post*
A Rising Powerhouse in Global Outsourcing
South Africa’s BPO scene is growing exponentially and companies around the world are taking notice. Since 2017, our BPO industry has been increasing by 22% every year and experts predict that by 2027, it […]
By Sourabh Gupta, Founder and CEO of Skit.ai
*Sponsored Blog Post*
Over the past two years, the accounts receivables industry has undergone a notable transformation, marked by a booming demand […]
RMAI works tirelessly to influence public policies that promote responsible consumer protection and sound business practices. We serve as the voice of the debt buying industry, representing members before federal and state legislatures and agencies and in the courts. Here are some photos from 2024’s advocacy efforts. […]
RMAI Certified Receivables Management Program Authorized Audit Providers perform third-party compliance audits for businesses applying for and renewing their Certified Receivables Business (CRB) and Certified Receivables Vendor (CRV) designation. This Q&A with Authorized Audit Provider, Pro Forma Inc gives current and future CRBs and CRVs insight into the compliance audit process. […]
RMAI Certified Receivables Management Program Authorized Audit Providers perform third-party compliance audits for businesses applying for and renewing their Certified Receivables Business (CRB) and Certified Receivables Vendor (CRV) designation. This Q&A with Authorized Audit Provider, Provana gives current and future CRBs and CRVs insight into the compliance audit process.
Lisle, […]
While the current hot topics regarding artificial intelligence (AI) and machine learning focus on how these cutting-edge technologies can help streamline operations in the debt buying and debt collection space, an area worth emphasizing is how to be mindful of the data privacy implications of these tools, and also how they can also be used […]