Employee Spotlight: Driving Member Engagement with Nicole
With a passion for customer connections only matched by her relentless work ethic, Nicole Canon, RMAI’s new Membership Marketing Coordinator, was a perfect fit for the association.
Nicole came to RMAI in March after looking for a career that would afford her more human interaction in a different capacity than she was used to.
Employee Spotlight: Balancing Books with Susan
Over the past half-year, Susan Stauts, Administrative Coordinator & Bookkeeper at RMAI, has adeptly managed finances, meticulously tracked numbers, and consistently infused her work with a smile.
While Susan is responsible for bookkeeping, accounts receivables, event registrations, processing certification applications, and administrative tasks, she enjoys the accounts receivables the most.
“I find it fascinating; it is […]
*Sponsored* Checking Every Box: How Automated Multichannel Conversations Can Fix Your Collections and CX
*Sponsored by Skit.ai*
Due to high delinquencies and charge-offs, creditors and collection agencies need help with the high cost of human resources, as well as issues of agent attrition, training, hiring, and staffing costs.
To address these challenges, the […]
Employee Spotlight: RMAI Welcomes Mike Becker as New Executive Director, Bringing Fresh Vision and Leadership
Coming straight from the Nation’s Capital, RMAI’s new Executive Director Mike Becker carries with him a love of advocacy and a deep appreciation for the value of associations.
After graduating from George Mason University with a degree in Government and International Politics, Mike spent some time working on Capitol Hill before moving over to association […]
*Sponsored* Tapping into South Africa’s BPO Potential
By Stephan Venter, Senior VP of Sales at Nutun
*Sponsored Blog Post*
A Rising Powerhouse in Global Outsourcing
South Africa’s BPO scene is growing exponentially and companies around the world are taking notice. Since 2017, our BPO industry has been increasing by 22% every year and experts predict that by 2027, it […]
*Sponsored* Why Lenders and Collection Agencies Are Turning to a Multichannel Strategy to Interact with Consumers
A multichannel strategy enables collection agencies and lenders to cut costs, improve processes, and meet the diverse needs of consumers.
By Sourabh Gupta, Founder and CEO of Skit.ai
*Sponsored Blog Post*
Over the past two years, the accounts receivables industry has undergone a notable transformation, marked by a booming demand […]
*Sponsored* New Report: The Future of Third-Party Collections
*Sponsored by TransUnion*
Amid a rapidly evolving collections landscape, we invite you to download our just-released survey report — Seizing the Opportunity in Uncertain Times — developed by TransUnion and Datos Insights. Explore it now […]
2024 RMAI Advocacy in Action
RMAI works tirelessly to influence public policies that promote responsible consumer protection and sound business practices. We serve as the voice of the debt buying industry, representing members before federal and state legislatures and agencies and in the courts. Here are some photos from 2024’s advocacy efforts. […]