This section includes: Upcoming Webinars, CCO Webinar Series, Required Courses for Certification, and Recorded Webinars.

September 23, 2025

1 Hour | 1 Credit

Fintech has grown far beyond installment and student loans, now spanning credit cards, auto and home loans, BNPL, patient financing, digital payments, embedded finance, and more. In this session, industry leaders will explore how product lines are evolving, the models driving origination, and the trends shaping opportunities across prime and underserved markets. Panelists will also discuss the shifting dynamics between fintechs and banks, key regulatory developments, and what’s next for this rapidly expanding sector.

This CCO Bundle includes five courses focusing on developing and maintaining your compliance program within your company

From Paper to Practice: Building Policies & Procedures that Protect, Perform, and Prevail (1 credit | 1 hour)

From Mandate to Motivation: Building a Risk-Proof and Engaging Compliance Training Program (1 credit | 1 hour)

Building a Risk Assessment and Audit Program Tailored to the Size and Scale of your Organization (1 credit | 1 hour)

From Onboarding to Offboarding: Building Rock-Solid Vendor Partnerships in Collections (1 credit | 1 hour)

 A CCO’s Guide to Impactful Board and Executive Reporting (1 credit | 1 hour)

Price: $200 member rate / $350 non-member rate (nonrefundable registration)

 October 7, 2025

1 Hour | 1 Credit

Sponsored by:

Is your compliance training program truly mitigating risk, or has it become a “check-the-box” exercise that employees dread? In today’s complex regulatory landscape, a disengaged workforce is your biggest vulnerability. It’s time to move beyond outdated slideshows and build a dynamic training ecosystem that informs, empowers, and adapts.

Join us for a forward-looking webinar where we deconstruct the essentials of an effective compliance training program. We’ll guide you through the entire lifecycle, from establishing foundational expectations to measuring true impact. You will learn how to strategically design training for different audiences—from the boardroom to the front lines—and cover the critical topics that build a culture of integrity and security.

Most importantly, we’ll pull back the curtain on the future. Discover how innovative tools, including Artificial Intelligence and Large Language Models (LLMs), are revolutionizing training delivery, creating personalized learning paths, and providing powerful new ways to evaluate success. Get ready to transform your training from a simple obligation into a strategic advantage.

Learning Objectives

By the end of this webinar, attendees will be able to:

1. 1. Design a comprehensive compliance training framework that maps specific training types (role-based, initial, ongoing) to appropriate audiences, topics, and delivery frequencies.
   2. Develop effective evaluation strategies to test knowledge retention, measure behavioral change, and demonstrate the overall success and ROI of the training program.
   3. Identify opportunities to integrate modern tools, including AI and LLMs, to enhance training engagement, personalize content, and improve the efficiency of your compliance management system.

Price: $64 member rate / $94 non-member rate (nonrefundable registration)

 October 29, 2025

1 Hour | 1 Credit

Sponsored by:

In today’s ever-changing regulatory environment, assessing, monitoring, auditing, and remediating the risks facing your organization is essential. Understanding functions and how to tailor to the size and scale of your organization is fundamental.

During this session attendees will explore the distinctions between audit, both internal and external, monitoring, and risk assessments. Attendees will also learn how to evaluate and implement remediation programs in use today by their industry compliance peers.

The session will cover best practices for internal monitoring, preparing for various audit types (regulatory, client, RMAI, and internal), and using root cause analysis to drive continuous improvement. It is tailored for compliance professionals, internal auditors, and operational leaders seeking to strengthen their organization’s audit posture and risk management capabilities.

Price: $64 member rate / $94 non-member rate (nonrefundable registration)

 November 5, 2025

1 Hour | 1 Credit

In the collections industry, the difference between a thriving vendor relationship and a costly compliance failure often comes down to one thing—how you manage the partnership from day one.

Join us for an action-packed webinar where you’ll learn a proven, step-by-step approach to onboarding new collection agencies and law firms, maintaining compliance, and mitigating risk throughout the vendor lifecycle.

We’ll cover:

• Smart Onboarding: Identifying the vendor that is the “Best Fit” for your organization, conduct thorough due diligence, verify licensing and insurance, and set clear performance expectations.
• Ongoing Oversight: Best practices for call monitoring, compliance testing, and annual risk assessments to keep partners aligned and accountable.
• Operational Excellence: How to leverage servicer manuals, compliance audits, and data security protocols for smooth operations.
• Confident Offboarding: Strategies for document retention, retrieval, and closing out partnerships without loose ends.

Whether you’re bringing on your first vendor or strengthening an existing network, this session will equip you with a compliance-driven playbook to protect your organization and elevate vendor performance.

Don’t just “check the box” on compliance—turn it into your competitive advantage.

Price: $64 member rate / $94 non-member rate (nonrefundable registration)

 December 11, 2025

1 Hour | 1 Credit

Effective board and executive reporting is about crafting a clear and impactful narrative. This session will provide Chief Compliance Officers with the tools to tell their compliance story, focusing on:

• • The WHY: The expectations of board oversight and a CCO’s responsibilities,
  • The WHAT: Key focus areas and data points to emphasize, and
  • The HOW: Pulling together and presenting an effective report that resonates with and engages leadership.

Price: $64 member rate / $94 non-member rate (nonrefundable registration)

4 credits | 3 hours, 17 minutes

The Introductory Survey Course on Debt Buying is required for Certified Receivables Compliance Professional (CRCP) certification. This course was recorded at the 2025 RMAI Annual Conference. Course length is 200 minutes (or 3 ½ hours).

Price: $250 member rate / $325 non-member rate

1 credit | 1 hour
This webinar qualifies for credit on identifying and avoiding discriminatory collection practices (Diversity, Equity & Inclusion) and discusses  policies and processes that you should have in place to ensure that your operations avoid discriminatory collection practices across all aspects of your interactions with consumers, including machine learning or AI generated settlement models, digital and phone communications, ADA accommodations on your website, and special situations with certain consumer groups, like aging consumers and hardship policies.

Recorded on November 12, 2024, this webinar is approximately 1 hour.

Price: Free for members / $94 non-member rate (nonrefundable registration)

This Certification Bundle includes all three required courses for obtaining your Certified Receivables Compliance Professional (CRCP) designation at a reduced rate.

Introductory Survey Course on Receivables Management (4 credits | 4 hours)
Ethics as the Cornerstone of a Compliance Management System (2 credits | 2 hours)
Avoiding Discriminatory Collection Practices Including When Using Digital Technology and AI (1 credit | 1 hour)
*This course satisfies the identifying and avoiding discriminatory collection practices (Diversity, Equity & Inclusion) requirement.

Price: $275 member rate / $450 non-member rate (nonrefundable registration)

1 Hour | 1 Credit

Sponsored by:

In today’s receivables management landscape, apathy is the enemy and regulatory uncertainty is the norm. This interactive session will arm compliance professionals with the tools and insights to transform policies and procedures from dusty shelf documents into active drivers of compliance, efficiency, and defensibility.

We’ll start with a candid look at the state of the industry—addressing the twin challenges of combating complacency and navigating regulatory upheaval—before diving into the “why” behind policies, including their critical role in supporting the Bona Fide Error defense. You’ll learn to clearly distinguish between policies and procedures, spot and close gaps in your P&P library, and ensure new policies are effectively implemented.

We’ll also explore how to measure compliance performance with the right balance of preventative and reactive metrics, and how to use issue and change management processes to keep your program relevant and responsive. Whether you’re refining a mature compliance program or building one from the ground up, you’ll leave with practical strategies to create P&Ps that not only check regulatory boxes, but also work in real life.

Key Takeaways:

• Strategies to fight industry apathy and stay ahead of regulatory shifts
• The difference between a policy and a procedure (and why it matters)
• How to leverage policies for the Bona Fide Error defense
• Methods to identify and fill P&P gaps efficiently
• Balancing preventative vs. reactive compliance metrics

Price: $64 member rate / $94 non-member rate (nonrefundable registration)

Recorded on September 17, 2025, this webinar is approximately 1 hour long

1 Hour | 1 Credit

Sponsored by:

As artificial intelligence rapidly transforms the collections industry, agencies and creditors are embracing AI agents to streamline operations, enhance compliance, and improve recovery rates. But with innovation comes new forms of risk — from liability exposures to underperforming models that directly impact business results.

In this session, presented in partnership with CastleWise Insurance & Licensing and Armilla AI, we’ll explore two groundbreaking insurance solutions designed specifically for businesses deploying AI in collections:

• AI Liability Policy (Affirmative Coverage): Protects collection agencies, debt buyers, technology vendors, and creditors from liability risks arising from the use of AI tools, including compliance missteps, bias, or unintended outcomes.
• AI Model Warranty Policy: Provides financial protection when AI models underperform against agreed benchmarks, ensuring that the investment in AI technology delivers measurable results.

Attendees will gain insight into how these policies apply to:

• Collection agencies and debt buyers seeking to mitigate liability and protect their bottom line.
• Technology vendors providing AI-driven platforms while guaranteeing model performance levels
• Original creditors managing agency AI risk through insurance requirements

Recorded on September 11, 2025, this webinar is approximately 1 hour long

1 Hour | I Credit

Sponsored by:

Thinking about switching to a new system? Don’t dive in blind. This webinar will guide you through the critical pre-conversion steps your organization must take to reduce risk, maintain operation continuity, and ensure a successful transition. From aligning internal workflows to cleaning your data and securing full team buy-in, we’ll break down each core area that needs attention before the first line of code is migrated.

Recorded on July 29, 2025, this webinar is approximately 1 hour long

1 Hour | I Credit

Sponsored by:

Join Cara Cotter & Jake Jones, who are members of the Privacy & Data Security Working Group as they provide an overview of comprehensive state-level consumer privacy laws in the U.S., including:

• States with enacted laws;
• Key similarities and differences;
• Notable exemptions relevant to RMAI members;
• A framework for assessing applicability;
• Compliance steps when laws apply; and
• Recent legal developments.

This session will focus on issues most relevant to the industry.

Recorded on June 24, 2025, this webinar is approximately 1 hour long

1 Hour | I Credit

Sponsored by:

Join a presentation from and a robust discussion with the Team from Womble Bond Dickinson on preparing for a California DFPI Debt Collector licensees (DCL) exam.  Get the inside track following the DFPI’s announcement that it will begin examinations of Debt Collector licensees (DCL) in 2025. Topics to be Covered:

• Overview of DFPI and DCL License Exam Requirements and Update of DFPI licensee priorities
• Key Compliance and Regulatory Areas
• Common Exam Topics and Question Types
• Record-keeping and Reporting Obligations
• Best Practices for Compliance and Audit Readiness
• Q&A and Discussion

Recorded on May 8, 2025, this webinar is approximately 1 hour long

1 and One-Half Hours | I.5 Credits

A few days ago, New York City proposed another version of proposed amendments to its debt collection rules. This latest version further compounds the many issues present in the proposed amendments. It also “fixes” NYC’s inadvertent deletion of creditors from the amended rules. But this “fix” poses operational challenges to creditors and their servicers. The presentation will also explore communication restrictions, the limited creditor exemptions and why they are more limited than you might think, verification, validation and noticing requirements, and why this latest version is bound to harm consumers and the credit industry.

Recorded on May 6, 2025, this webinar is approximately One and One-Half hour long

1 Hour | I Credit

Join us for an exclusive update on the latest developments out of Washington, D.C.—from Capitol Hill to key regulatory agencies. This informative webinar will cover recent activity in Congress, including key legislative priorities such as Congressional Review Act resolutions and CFPB oversight and funding. You’ll also hear updates on regulatory actions, agency agendas, and legal challenges shaping the financial services landscape.

Don’t miss this opportunity to gain the insights you need to stay informed and engaged.

Recorded on April 29, 2025, this webinar is approximately 1 hour long

1 Hour | I Credit

FCRA compliance continues to be a primary focus for legislatures and regulators, including state-level credit reporting legislation and regulations.  This session will dive into what’s new on the regulatory front for credit reporting and what hasn’t changed but what remains important across furnishing, disputes and usage.  Then we’ll discuss strategies to help furnishers and end users satisfy compliance expectations while achieving operational efficiencies with automation and appropriate controls.  We’ll also exchange ideas on how to prepare for and survive regulatory exams focused on credit reporting, disputes and usage while sharing best practices for managing related operations.

Recorded on April 16, 2025, this webinar is approximately 1 hour long

1 Hour | I Credit

Many states require creditors to notify consumers of their right to cure a default before the creditor can accelerate the debt or file a collection lawsuit. An appellate court in one of those states recently held that this notice requirement is not preempted by the National Bank Act, and an appellate court in another state recently held that this notice requirement applies to post-default assignees. This session will discuss the jurisdictions that require right-to-cure notices and how those requirements impact efforts to collect debts in those states. This session will also explore the risks associated with purchasing accounts when no right-to-cure notice was given. 

Recorded on April 3, 2025, this webinar is approximately 1 hour long

1 Hour | 1 Credit

Sponsored By:

As the debt collection and debt buying industry navigates the rapidly evolving financial landscape, staying ahead of emerging trends is essential for sustainable growth and compliance. During this session we will explore how cutting-edge technologies and practices are shaping the future of debt collection and debt buying.    Key topics include:

• Fintech Integration: Discover how financial technology is revolutionizing debt collection practices, from automated payment systems to advanced analytics, enhancing efficiency and customer engagement.
• Sustainability in Debt Collection: Explore sustainable practices within the industry and their long-term impact on operational efficiency, customer relationships, and regulatory alignment.
• Compliance Automation: How emerging technologies can enhance monitoring and reporting capabilities. By leveraging machine learning and robotic process automation (RPA), organizations can streamline workflows, improve efficiency, and mitigate risks in real-time. This approach also strengthens system controls and enables end-to-end automation, from loan origination to final repayment.

Learn how integrating sustainability into your business model can drive both profitability and positive social impact. Join industry experts and innovators, Sara Woggerman and Rozanne Andersen, as we delve into these transformative trends, providing actionable insights and strategies to help you navigate the future of debt collection with confidence and success.     

Recorded on February 4, 2025, this webinar is approximately 1 hour long

1 Hour | 1 Credit

This webinar provides an in-depth exploration of the Buy Now, Pay Later (BNPL) market, examining its growth, consumer demographics, and transaction dynamics. Learn how BNPL is evolving as a financial product and its impact on both consumers and lenders. Our presenters will explore who the typical BNPL consumer is, they will examine the regulatory landscape surrounding BNPL, with a focus on upcoming CFPB rules and proposed legislation in New York that could reshape the industry, and they will discuss how recovery strategies are evolving, how disputes are handled, and whether lenders are adequately prepared for future challenges. This course will equip professionals with the knowledge needed to navigate the complexities of the BNPL industry and understand its future trajectory.

Recorded on December 12, 2024, this webinar is approximately 1 hour long

1/2 Hour | 0.5 Credit

Join us for an exclusive webinar analyzing the outcomes of the November election and its implications for RMAI members. This webinar will discuss navigating the changes in the White House, any shifts in the balance of power in Congress, and potential new directions for regulatory agencies. Our expert panel will provide essential insights to help you prepare for what’s next.

Recorded on November 14, 2024, this webinar is approximately 1/2 hour long

1 Hour | 1 Credit

Join us for a discussion on policies and processes that you should have in place to ensure that your operations avoid discriminatory collection practices across all aspects of your interactions with consumers, including machine learning or AI generated settlement models, digital and phone communications, ADA accommodations on your website, and special situations with certain consumer groups, like aging consumers and hardship policies.  This webinar is brought to you by the RMAI DEIB Committee and qualifies for the required diversity certification credits.

Recorded on November 12, 2024, this webinar is approximately 1 hour long

2 Hours | 2 Credits

Sponsored by:

On August 12, 2024, the New York City Department of Consumer and Worker Protection (DCWP) published its long-awaited amendments to the City’s Debt Collection Rule and an FAQ. DCWP has been working on revisions to this rule since November 2022. It was the subject of two public comment periods which RMAI and an industry coalition submitted detailed responses on December 19, 2022 and November 29, 2023. Unfortunately, the concerns that were raised largely fell on deaf ears.

These rules are significant, complex, and in places arguably contradict existing state and federal consumer protections laws (please see RMAI’s August 16, 2024 Member Alert). This webinar brings together a panel of experts that will discuss these complicated amendments including the monthly log requirements, validation requirements, communication restrictions, expanded itemization requirements, time barred debt requirements, foreign language requirements, and medical debt limitations among other sections.  This session is designed to discuss the specific requirements, not the additional actions of RMAI in its advocacy on this matter.

Recorded on October 30, 2024, this webinar is approximately 2 hours

1 Hour | 1 Credit

In 2024, medical debt arguably became the top legislative, regulatory, and policy issue within the United States. To some, medical debt has become synonymous with unethical debt collection practices. How did we get to this point? What new laws and regulations have been adopted in 2024 related to medical debt? Where is this trend likely to lead the nation in the future? Join us on this webinar to hear from policy and government relations experts on the fight over medical debt.

Recorded on August 28, 2024, this webinar is approximately 1 hour