This section includes: Upcoming Webinars, Required Courses for Certification, and Recorded Webinars.

April 16, 2025 9:00 am PT/12:00 pm ET

1 Hour | I Credit

FCRA compliance continues to be a primary focus for legislatures and regulators, including state-level credit reporting legislation and regulations.  This session will dive into what’s new on the regulatory front for credit reporting and what hasn’t changed but what remains important across furnishing, disputes and usage.  Then we’ll discuss strategies to help furnishers and end users satisfy compliance expectations while achieving operational efficiencies with automation and appropriate controls.  We’ll also exchange ideas on how to prepare for and survive regulatory exams focused on credit reporting, disputes and usage while sharing best practices for managing related operations.

April 29, 2025 9:00 am PT/12:00 pm ET

1 Hour | I Credit

Join us for an exclusive update on the latest developments out of Washington, D.C.—from Capitol Hill to key regulatory agencies. This informative webinar will cover recent activity in Congress, including key legislative priorities such as Congressional Review Act resolutions and CFPB oversight and funding. You’ll also hear updates on regulatory actions, agency agendas, and legal challenges shaping the financial services landscape.

Don’t miss this opportunity to gain the insights you need to stay informed and engaged.

May8, 2025 9:00 am PT/12:00 pm ET

1 Hour | I Credit

Sponsored by:

Join a presentation from and a robust discussion with the Team from Womble Bond Dickinson on preparing for a California DFPI Debt Collector licensees (DCL) exam.  Get the inside track following the DFPI’s announcement that it will begin examinations of Debt Collector licensees (DCL) in 2025. Topics to be Covered:

• Overview of DFPI and DCL License Exam Requirements and Update of DFPI licensee priorities
• Key Compliance and Regulatory Areas
• Common Exam Topics and Question Types
• Record-keeping and Reporting Obligations
• Best Practices for Compliance and Audit Readiness
• Q&A and Discussion

4 credits | 3 hours, 17 minutes

The Introductory Survey Course on Debt Buying is required for Certified Receivables Compliance Professional (CRCP) certification. This course was recorded at the 2025 RMAI Annual Conference. Course length is 200 minutes (or 3 ½ hours).

Price: $250 member rate / $325 non-member rate

1 credit | 1 hour
This webinar qualifies for credit on identifying and avoiding discriminatory collection practices (Diversity, Equity & Inclusion) and discusses  policies and processes that you should have in place to ensure that your operations avoid discriminatory collection practices across all aspects of your interactions with consumers, including machine learning or AI generated settlement models, digital and phone communications, ADA accommodations on your website, and special situations with certain consumer groups, like aging consumers and hardship policies.

Recorded on November 12, 2024, this webinar is approximately 1 hour.

Price: Free for members / $94 non-member rate (nonrefundable registration)

This Certification Bundle includes all three required courses for obtaining your Certified Receivables Compliance Professional (CRCP) designation at a reduced rate.

Introductory Survey Course on Receivables Management (4 credits | 4 hours)
Ethics as the Cornerstone of a Compliance Management System (2 credits | 2 hours)
Avoiding Discriminatory Collection Practices Including When Using Digital Technology and AI (1 credit | 1 hour)
*This course satisfies the identifying and avoiding discriminatory collection practices (Diversity, Equity & Inclusion) requirement.

Price: $275 member rate / $450 non-member rate (nonrefundable registration)

1 Hour | I Credit

Many states require creditors to notify consumers of their right to cure a default before the creditor can accelerate the debt or file a collection lawsuit. An appellate court in one of those states recently held that this notice requirement is not preempted by the National Bank Act, and an appellate court in another state recently held that this notice requirement applies to post-default assignees. This session will discuss the jurisdictions that require right-to-cure notices and how those requirements impact efforts to collect debts in those states. This session will also explore the risks associated with purchasing accounts when no right-to-cure notice was given. 

Recorded on April 3, 2025, this webinar is approximately 1 hour long

1 Hour | 1 Credit

Sponsored By:

As the debt collection and debt buying industry navigates the rapidly evolving financial landscape, staying ahead of emerging trends is essential for sustainable growth and compliance. During this session we will explore how cutting-edge technologies and practices are shaping the future of debt collection and debt buying.    Key topics include:

• Fintech Integration: Discover how financial technology is revolutionizing debt collection practices, from automated payment systems to advanced analytics, enhancing efficiency and customer engagement.
• Sustainability in Debt Collection: Explore sustainable practices within the industry and their long-term impact on operational efficiency, customer relationships, and regulatory alignment.
• Compliance Automation: How emerging technologies can enhance monitoring and reporting capabilities. By leveraging machine learning and robotic process automation (RPA), organizations can streamline workflows, improve efficiency, and mitigate risks in real-time. This approach also strengthens system controls and enables end-to-end automation, from loan origination to final repayment.

Learn how integrating sustainability into your business model can drive both profitability and positive social impact. Join industry experts and innovators, Sara Woggerman and Rozanne Andersen, as we delve into these transformative trends, providing actionable insights and strategies to help you navigate the future of debt collection with confidence and success.     

Recorded on February 4, 2025, this webinar is approximately 1 hour long

1 Hour | 1 Credit

This webinar provides an in-depth exploration of the Buy Now, Pay Later (BNPL) market, examining its growth, consumer demographics, and transaction dynamics. Learn how BNPL is evolving as a financial product and its impact on both consumers and lenders. Our presenters will explore who the typical BNPL consumer is, they will examine the regulatory landscape surrounding BNPL, with a focus on upcoming CFPB rules and proposed legislation in New York that could reshape the industry, and they will discuss how recovery strategies are evolving, how disputes are handled, and whether lenders are adequately prepared for future challenges. This course will equip professionals with the knowledge needed to navigate the complexities of the BNPL industry and understand its future trajectory.

Recorded on December 12, 2024, this webinar is approximately 1 hour long

1/2 Hour | 0.5 Credit

Join us for an exclusive webinar analyzing the outcomes of the November election and its implications for RMAI members. This webinar will discuss navigating the changes in the White House, any shifts in the balance of power in Congress, and potential new directions for regulatory agencies. Our expert panel will provide essential insights to help you prepare for what’s next.

Recorded on November 14, 2024, this webinar is approximately 1/2 hour long

1 Hour | 1 Credit

Join us for a discussion on policies and processes that you should have in place to ensure that your operations avoid discriminatory collection practices across all aspects of your interactions with consumers, including machine learning or AI generated settlement models, digital and phone communications, ADA accommodations on your website, and special situations with certain consumer groups, like aging consumers and hardship policies.  This webinar is brought to you by the RMAI DEIB Committee and qualifies for the required diversity certification credits.

Recorded on November 12, 2024, this webinar is approximately 1 hour long

2 Hours | 2 Credits

Sponsored by:

On August 12, 2024, the New York City Department of Consumer and Worker Protection (DCWP) published its long-awaited amendments to the City’s Debt Collection Rule and an FAQ. DCWP has been working on revisions to this rule since November 2022. It was the subject of two public comment periods which RMAI and an industry coalition submitted detailed responses on December 19, 2022 and November 29, 2023. Unfortunately, the concerns that were raised largely fell on deaf ears.

These rules are significant, complex, and in places arguably contradict existing state and federal consumer protections laws (please see RMAI’s August 16, 2024 Member Alert). This webinar brings together a panel of experts that will discuss these complicated amendments including the monthly log requirements, validation requirements, communication restrictions, expanded itemization requirements, time barred debt requirements, foreign language requirements, and medical debt limitations among other sections.  This session is designed to discuss the specific requirements, not the additional actions of RMAI in its advocacy on this matter.

Recorded on October 30, 2024, this webinar is approximately 2 hours

1 Hour | 1 Credit

In 2024, medical debt arguably became the top legislative, regulatory, and policy issue within the United States. To some, medical debt has become synonymous with unethical debt collection practices. How did we get to this point? What new laws and regulations have been adopted in 2024 related to medical debt? Where is this trend likely to lead the nation in the future? Join us on this webinar to hear from policy and government relations experts on the fight over medical debt.

Recorded on August 28, 2024, this webinar is approximately 1 hour

1 Hour | 1 Credit

Sponsored by:

Join us for an insightful webinar which will provide a comprehensive overview of the various types of lenders and the critical aspects of the lending process. Attendees will gain an understanding of how to effectively negotiate between lenders and sellers, including the challenges that may arise during the process. The course will cover the underwriting processes and requirements necessary to evaluate risk, ensuring asset ownership, proper security, and compliance verification.

Recorded on July 31, 2024, this webinar is approximately 1 hour

1 Hour | 1 Credit

Sponsored by:

Join us for an insightful webinar as members of RMAI’s Industry Research Working Group unveil their top reference materials and talking points crucial for advocating for the 3rd Party Collections Industry. Discover invaluable resources and learn how to effectively leverage them in your advocacy efforts. Additionally, our experts will debunk common misperceptions surrounding the industry’s practices and its vital role in the economy. Don’t miss this opportunity to enhance your advocacy skills and gain a deeper understanding of the collections landscape.

Recorded on June 25, 2024, this webinar is approximately 1 hour

1 Hour | 1 Credit

Sponsored By:

Join our presenters John H. Bedard Jr. and Debra Ciskey in this comprehensive session will explore emerging trends, compliance strategies, and the CFPB’s evolving expectations for credit furnishers. Learn best practices for handling dispute investigations, intake and responses.  Hear the presenters’ Top 10 “Musts” for furnishers and understand how to navigate new regulations while ensuring accurate and compliant credit reporting. Don’t miss this opportunity to earn education credits, network with industry peers, and stay ahead in the world of credit reporting.

Recorded on June 11, 2024, this webinar is approximately 1 hour

1 Hour | 1 Credit

Sponsored by:

This webinar will focus on new methods, data elements, and strategies around using data to better predict potential liquidity of a portfolio, new data elements that can be considered, strategies to be able to evaluate more portfolios, and potential legal and segmentation strategies. Led by industry leaders from TransUnion, EverChain and Crown Asset Management- this webinar will bring a comprehensive review on best practices in our constantly evolving industry.

Recorded on May 29, 2024, this webinar is approximately 1 hour

1 Hour | 1 Credit

Sponsored by:

A panel of experts with loads of digital collections experience are coming together for a webinar designed to answer your email, text, and other digital collection questions. We will discuss consent, delivery, unique issues with email/text messages, Regulation F and E-Sign, litigation and complaint rates, validation notices, and agent concerns. Please send in any question you would like us to try to cover!

Recorded on May 22, 2024, this webinar is approximately 1 hour.

1 Hour | 1 Credit

Join us for a moderated webinar by Chuck Dodge with Hudson Cook as he delves into the world of Mergers & Acquisitions and Financing with Michael Lamm with Corporate Advisory Solutions and JD Sheldon with Metropolitan Partners Group. During this webinar, they will discuss key areas of due diligence to focus on acquiring and/or financing a consumer debt buying business in today’s market. The due diligence process has become much more extensive and longer as a result of the ever-changing regulatory and technology requirements that have been placed on companies operating in the debt buying industry.

Recorded on April 23, 2024, this webinar is approximately 1 hour.

1 credit | 1 hour

Your preferred legal document support provider is a firm’s “eyes and ears” out in the field and an essential partner in successful collection efforts. Learn how technology is shaping the world of process service for both clients and vendors and what those advances mean for your compliance, auditing, and oversight. For the first time in an RMAI webinar, hear directly from industry leaders about the landscape of process serving and trends that will affect the way you interact with service recipients in 2024.

Recorded on March 26, 2024, this webinar is approximately 1 hour.