Monday
2027-02-08
Tuesday
2027-02-09
Wednesday
2027-02-10
Thursday
2027-02-11
09:00 - 15:00
Golf at TPC Summerlin | Sponsored by Crown Asset Management and TRAKAmerica
14:00 - 19:00
Registration Open | Sponsored by EverChain
15:00 - 18:00
Executive Lounge Open
15:00 - 15:50
Women’s Collective Session
15:00 - 16:00
Welcome Reception
16:00 - 17:00
First Time Attendee/New Member Reception
17:00 - 18:00
Legislative Fund Donor Appreciation Reception
07:00 - 19:30
Registration Open | Sponsored by EverChain
07:00 - 08:00
Networking Breakfast
08:00 - 18:00
Executive, Connect, FastTrack and VIP Lounges Open
08:00 - 08:50
Complaint, Dispute, and Credit Reporting Operations Under Pressure

Complaint and dispute volumes, credit reporting scrutiny, and evolving regulatory expectations are increasing pressure on receivables organizations. This moderated panel focuses on practical controls that help teams respond consistently, document decisions, identify root causes, and reduce repeat issues. Attendees will examine common failure points across complaint intake, dispute investigations, credit reporting, escalation, and remediation. The panelists will use audience discussion and scenario-based examples to help organizations compare current practices against stronger operating routines, governance checkpoints, and management reporting.

Complaint, Dispute, and Credit Reporting Operations Under Pressure image
Catherine Calko
Spring Oaks Capital, LLC
Complaint, Dispute, and Credit Reporting Operations Under Pressure image
Michelle Macartney
Bridgeforce LLC
Complaint, Dispute, and Credit Reporting Operations Under Pressure image
Kevin Toth
Security Finance
08:00 - 12:00
Introductory Survey Course on Receivables Management

This course provides a general overview of applicable state and federal laws and regulations that impact debt buying companies, collection agencies, law firms, and creditors that purchase, sell, or collect purchased receivables. In addition, the course will highlight industry best practices contained in the Receivables Management Certification Program and discuss how those standards, in many instances, go beyond what is required by law. The Introductory Survey Course on Debt Buying is required for individuals seeking to become a Certified Receivables Compliance Professional (CRCP) through RMAI.

Introductory Survey Course on Receivables Management image
Scott Morris
Tromberg, Miller, Morris & Partners, PLLC
Introductory Survey Course on Receivables Management image
Mark Naiman
In the Park MDR
Introductory Survey Course on Receivables Management image
Brent Yarborough
Maurice Wutscher LLP
08:55 - 09:45
What the Flux is This? Dealing with the Influx of Pro Se and AI Generated Litigation

Filings are up, especially by pro se plaintiffs. The industry is dealing with more artificial intelligence combined with some lack of intelligence being driven by social media. This presentation will go through current trends, strategies, and how to prevail.

What the Flux is This? Dealing with the Influx of Pro Se and AI Generated Litigation image
Brendan Little
Lippes Mathias
What the Flux is This? Dealing with the Influx of Pro Se and AI Generated Litigation image
Xerxes Martin
Martin Lyons Watts Morgan PLLC
09:45 - 10:00
Networking Break
10:00 - 12:00
Chief Compliance Officer Forum
Chief Compliance Officer Forum image
Sara Burton
ARM Compliance Business Solutions
Chief Compliance Officer Forum image
Anne Thomas
Cavalry Investments, LLC
12:00 - 18:30
Exhibit Hall Open
12:00 - 18:30
Silent Auction Open
12:00 - 13:00
Networking Lunch
12:30 - 14:30
Professional Headshots | Sponsored by FLOCK Specialty Finance
13:00 - 13:50
AI Across the ARM Enterprise: Strategic Outlook & Leadership Panel (Part 5 of AI Webinar Series)

Where is AI delivering real value in accounts receivables management—and what comes next? This interactive executive panel will explore the strategic opportunities and challenges of AI across the ARM enterprise, from automation and workforce transformation to autonomous workflows and AI-assisted operations.

Industry leaders will discuss where organizations are seeing ROI, how to assess AI readiness, and what effective AI governance looks like. The conversation will also address critical regulatory, privacy, consumer protection, and human oversight considerations. With live polling, audience Q&A, an interactive AI maturity assessment, and a “What would you automate first?” discussion, participants will gain practical insights and actionable ideas for evaluating AI opportunities and developing a responsible roadmap for adoption.

AI Across the ARM Enterprise: Strategic Outlook & Leadership Panel (Part 5 of AI Webinar Series) image
Sean Clark
Provana
AI Across the ARM Enterprise: Strategic Outlook & Leadership Panel (Part 5 of AI Webinar Series) image
Rodrigo Fuentes
Kompato AI
AI Across the ARM Enterprise: Strategic Outlook & Leadership Panel (Part 5 of AI Webinar Series) image
Eric Nevels
TrueAccord
AI Across the ARM Enterprise: Strategic Outlook & Leadership Panel (Part 5 of AI Webinar Series) image
Kim Phan
Troutman Pepper Locke
AI Across the ARM Enterprise: Strategic Outlook & Leadership Panel (Part 5 of AI Webinar Series) image
Dara Tarkowski
Much Shelist, P.C.
13:00 - 13:50
Ethics: Data Protection – Privacy, Data Security, and AI

Consumer data has so much value and can be leveraged in so many ways to enhance business operations and promote strong customer service. However, increased use and analytics of consumer data raises legal and regulatory concerns around privacy, data security, and the myriad considerations associated with artificial intelligence. Companies should be doing everything they can to stay ahead of the curve in adapting to the new consumer data-driven world.

Ethics: Data Protection – Privacy, Data Security, and AI image
Kim Phan
Troutman Pepper Locke
Ethics: Data Protection – Privacy, Data Security, and AI image
Lauren Valenzuela
TrueML Products
14:00 - 14:50
AI Workshop
14:00 - 14:50
Ethics Session (Part Two)
Ethics Session (Part Two) image
Kelly Knepper-Stephens
TrueML
14:45 - 16:00
Iced Coffee Bar
15:00 - 16:00
Attorney/Collection Agency/Debt Buyer Networking Meeting
17:00 - 18:30
Opening Reception
07:30 - 18:30
Registration Open | Sponsored by EverChain
08:00 - 18:00
Executive, Connect, FastTrack and VIP Lounges Open
08:00 - 09:00
Networking Breakfast
08:00 - 18:30
Exhibit Hall Open
08:00 - 18:00
Silent Auction Open
09:00 - 10:10
Annual Business Meeting and Keynote Presentation by Chris Leslie
Annual Business Meeting and Keynote Presentation by Chris Leslie image
Chris Leslie
Credit Services Association (CSA)
10:10 - 10:30
Networking Break
10:30 - 11:20
State & Federal Legislative & Regulatory Update
State & Federal Legislative & Regulatory Update image
Dan Crowley
K&L Gates, LLP
State & Federal Legislative & Regulatory Update image
Don Maurice
MauriceWutscher, LLP
State & Federal Legislative & Regulatory Update image
David Reid
Receivables Management Association International
State & Federal Legislative & Regulatory Update image
Meghan Stoppel
Foley & Lardner LLP
10:30 - 11:20
Signals, Standards, and Sustainable Recovery: Navigating the New Consumer Environment

The ways consumers obtain information, communicate with financial services providers, and respond to financial obligations are changing rapidly. Digital communication tools offer new opportunities for engagement and resolution, while social media, commercial advice platforms, and financial influencers can circulate incomplete, misleading, or context-dependent information at unprecedented speed. This moderated panel will examine emerging trends in consumer communications and interactions with creditors, debt buyers, collection agencies, and law firms. Panelists will discuss how these developments affect contact strategies, complaint and dispute activity, operational efficiency, employee training, and the consumer experience.

Using relevant RMAI Certification Standards as practical guideposts, the session will explore how recovery organizations can remain compliant, efficient, and financially sustainable while treating consumers ethically, communicating accurately, and recognizing both consumer rights and legitimate financial responsibilities. The discussion will emphasize practical operational responses rather than abstract policy debate.

Signals, Standards, and Sustainable Recovery: Navigating the New Consumer Environment image
Sean Clark
Provana
Signals, Standards, and Sustainable Recovery: Navigating the New Consumer Environment image
Kristyn Leffler
Resurgent Capital Services
Signals, Standards, and Sustainable Recovery: Navigating the New Consumer Environment image
Bekah Luebcke
Invenio Financial, a Phillps & Cohen Associates Company
11:30 - 12:20
Managing Post-Sale Risk Before Debt Sale: A Framework for Debt Sale Oversight

This session would be co-presented with Kelly Buzzard from PayPal, bringing a valuable creditor perspective to the discussion. Together, the speakers will combine practical industry expertise with real-world creditor considerations to explore how organizations can strengthen pre-sale controls, evaluate buyer and downstream risk, and build more defensible post-sale oversight programs. The session will be interactive and educational, with actionable takeaways attendees can apply within their own organizations.

11:30 - 12:20
Decoding Wealth, Risk and the Middle Market’s Shifting Divide
Decoding Wealth, Risk and the Middle Market’s Shifting Divide image
Peter Ghiselli
Equifax
12:20 - 14:00
Networking Lunch
12:30 - 14:30
Professional Headshots | Sponsored by FLOCK Specialty Finance
14:00 - 14:50
From Acquisition to Liquidation: Building a Modern Recovery Ecosystem That Maximizes Portfolio Performance

The debt buying industry has evolved beyond simply purchasing portfolios and placing accounts with collection agencies. Today’s highest-performing organizations are integrating data science, servicing oversight, legal strategy, bankruptcy management, compliance, and operational analytics into one coordinated recovery ecosystem. This session will demonstrate how a modern master servicing model enables debt buyers to increase recoveries while reducing operational risk throughout the portfolio lifecycle. Attendees will learn how advanced analytics, AI-driven segmentation, validated account documentation, disciplined placement strategies, and continuous performance monitoring create measurable improvements in liquidation performance without sacrificing compliance. Rather than focusing on theory, this presentation will provide practical frameworks, operational metrics, and real-world examples that attendees can immediately apply to improve portfolio performance.

From Acquisition to Liquidation: Building a Modern Recovery Ecosystem That Maximizes Portfolio Performance image
Michael Cassidy
Velocity Portfolio Group
From Acquisition to Liquidation: Building a Modern Recovery Ecosystem That Maximizes Portfolio Performance image
Geoff Meister
Paragon
From Acquisition to Liquidation: Building a Modern Recovery Ecosystem That Maximizes Portfolio Performance image
Amber Russo
Kino Financial Co. LLC
14:00 - 14:50
Best Practices in Onboarding, Auditing, and ROI Analysis of AI Tools and Vendors

As AI adoption accelerates across the receivables management industry, RMAI members face critical decisions about which AI tools to adopt, how to ensure those tools perform as promised, and how to measure their impact on operations and compliance. This moderated panel of RMAI AI Operations Committee members will present a practical, member-driven framework covering the full AI vendor lifecycle: from initial vetting and onboarding, through contracting for audit rights and establishing what to audit for, to building ROI measurement models that work both pre-purchase and throughout the vendor relationship. Panelists will share real-world perspectives on evaluating AI vendors (and vendors using AI), structuring agreements that protect your organization, and developing metrics that tie AI performance to business outcomes. Attendees will leave with actionable tools they can apply immediately to their own AI vendor evaluation and management processes.

Best Practices in Onboarding, Auditing, and ROI Analysis of AI Tools and Vendors image
Kristyn Leffler
Resurgent Capital Services
Best Practices in Onboarding, Auditing, and ROI Analysis of AI Tools and Vendors image
Heath Morgan
Martin Lyons Watts Morgan PLLC
15:00 - 15:50
Current Issues in Bankruptcy Law for Debt Buyers and Sellers

This panel will provie an update of current bankruptcy trends, including but not limited to filing statistics, the effect of debt settlement on the bankruptcy process, buy now pay later issues and how debt purchasers can reduce liability and maximize recoveries in the litigious bankruptcy arena.

Current Issues in Bankruptcy Law for Debt Buyers and Sellers image
Al Hochheiser
MauriceWutscher LLP
Current Issues in Bankruptcy Law for Debt Buyers and Sellers image
Bruce Jobe
Resurgent Capital Services
15:00 - 15:50
What’s Next for Consumer Financial Services Enforcement? Navigating Risk in a Fragmented Regulatory Environment

The consumer financial services legal and regulatory landscape continues to evolve, but legal risk has not diminished—it has become more dispersed and less predictable. The outcome of the 2026 elections may influence federal priorities, congressional oversight, and agency leadership, but statutory obligations, state regulation, private litigation, and market expectations will continue to shape compliance and business decisions. Drawing on complementary perspectives from regulatory counseling and front-line collection litigation defense, this session will examine where enforcement and litigation risk is emerging, how compliance decisions are tested in investigations and courtrooms, and what organizations can do today to build governance and operational practices that remain effective regardless of shifting political or enforcement priorities. Attendees will leave with practical strategies for navigating an increasingly fragmented legal landscape while supporting business growth.

What’s Next for Consumer Financial Services Enforcement? Navigating Risk in a Fragmented Regulatory Environment image
Jonathan Pompan
Venable LLP
What’s Next for Consumer Financial Services Enforcement? Navigating Risk in a Fragmented Regulatory Environment image
Nicole Strickler
Messer Strickler Burnette, Ltd.
15:50 - 16:10
Networking Break
16:10 - 17:00
The Venn Diagram Middle: Where Operations, Compliance & Litigation Strategy Meet

Consumer litigation is an unavoidable part of the receivables management industry, but the way organizations respond to litigation is largely within their control. The most successful organizations recognize that effective litigation management begins long before outside counsel is retained. It starts with operational processes, compliance practices, and strategic decision-making that enable organizations to evaluate risk, deploy resources efficiently, and defend claims consistently. This interactive session explores the “Venn Diagram Middle,” where operations, compliance, and legal strategy intersect to create better business outcomes. Through practical hypotheticals and facilitated discussion, presenters will walk attendees through the lifecycle of a consumer lawsuit—from the initial threat of litigation through defense strategy and outside counsel engagement— highlighting opportunities to improve efficiency while reducing legal risk.

Participants will examine:

  • Why—and when—it makes strategic business sense to defend consumer litigation claims rather than resolve them early;
  • How to leverage internal operational, compliance, and legal resources to triage lawsuits and threatened claims before engaging outside counsel; and
  • How standardizing file placement procedures, early case assessment, and defense strategy can improve consistency, reduce costs, and strengthen litigation outcomes. Rather than focusing on substantive legal doctrine, this session provides attendees with practical operational frameworks that foster collaboration between operations, compliance, and legal teams while creating a repeatable, defensible approach to litigation management.

Attendees will leave with actionable ideas they can implement immediately to improve internal workflows, strengthen relationships with outside counsel, and align litigation strategy with broader business objectives.

The Venn Diagram Middle: Where Operations, Compliance & Litigation Strategy Meet image
Catherine Calko
Spring Oaks Capital, LLC
The Venn Diagram Middle: Where Operations, Compliance & Litigation Strategy Meet image
Jessica Klander
Bassford Remele
The Venn Diagram Middle: Where Operations, Compliance & Litigation Strategy Meet image
Naomi Moore
Absolute Resolutions Corp.
16:10 - 17:00
AI in Collections: Bolted On vs. Built In, Three Operators Compare

Bolting AI onto legacy systems and rebuilding the operation around it produce very different results. McKinsey’s 2025 State of AI survey found that high performers were nearly three times as likely to have fundamentally redesigned their workflows, and that redesign carried one of the strongest effects on business impact of every factor tested. This moderated panel puts a creditor, a debt buyer, and an agency side by side, all three past launch and living with the results, comparing performance, data quality, compliance, staffing, and cost.

AI in Collections: Bolted On vs. Built In, Three Operators Compare image
Rodrigo Fuentes
Kompato AI
AI in Collections: Bolted On vs. Built In, Three Operators Compare image
Aristotle Sangalang
The Bureaus Inc.
17:00 - 18:30
Networking Reception
18:00
Silent Auction Closes
08:00 - 12:00
Registration Open | Sponsored by EverChain
08:00 - 09:00
Networking Breakfast
09:00 - 09:50
Avoidance of Litigation Between Buyers and Sellers of Debt: Are You Leaving the House and Car Unlocked and the Barn Door Open?

Two industry attorneys who have represented buyers and sellers in disputes over debt sales will discuss ways to prevent such disputes and to manage those that can’t be avoided. Critical conduct and provisions to protect for buyers.

Avoidance of Litigation Between Buyers and Sellers of Debt: Are You Leaving the House and Car Unlocked and the Barn Door Open? image
Stefanie Jackman
Troutman Pepper Locke
Avoidance of Litigation Between Buyers and Sellers of Debt: Are You Leaving the House and Car Unlocked and the Barn Door Open? image
Manny Newburger
Barron & Newburger, P.C.
10:00 - 10:50
Emerging Assets
10:50 - 11:00
Networking Break
11:10 - 12:00
State of the Industry: The Operating Levers Driving Performance (and Value)

This session identifies the operational levers that most consistently separate top performers from the rest — staffing and workforce models, technology and automation adoption, data/analytics maturity, and compliance posture. Rather than just describing where the market is headed, the session translates current trends (regulatory environment, capital availability, technology adoption) into a practical view of what “operating well” looks like today, and what it’s likely to require over the next few years. The session closes with an audience discussion on which of these levers attendees are finding hardest to pull in their own organizations.

State of the Industry: The Operating Levers Driving Performance (and Value) image
Michael Lamm
Corporate Advisory Solutions
State of the Industry: The Operating Levers Driving Performance (and Value) image
Matthew Maloney
FFAM360 Alliance
12:00
Conference Adjourns
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