Monday
2027-02-08
Tuesday
2027-02-09
Wednesday
2027-02-10
Thursday
2027-02-11
09:00 - 15:00
Golf at TPC Summerlin | Sponsored by Crown Asset Management
14:00 - 19:00
Registration Open | Sponsored by EverChain
15:00 - 18:00
Executive Lounge Open
15:00 - 15:50
Women’s Collective Session
15:00 - 16:00
Welcome Reception
16:00 - 17:00
First Time Attendee/New Member Reception
17:00 - 18:00
Legislative Fund Donor Appreciation Reception
07:00 - 19:30
Registration Open | Sponsored by EverChain
07:00 - 08:00
Networking Breakfast
08:00 - 18:00
Executive, Connect, FastTrack and VIP Lounges Open
08:00 - 08:50
Complaint, Dispute, and Credit Reporting Operations Under Pressure
08:00 - 12:00
Introductory Survey Course on Receivables Management

This course provides a general overview of applicable state and federal laws and regulations that impact debt buying companies, collection agencies, law firms, and creditors that purchase, sell, or collect purchased receivables. In addition, the course will highlight industry best practices contained in the Receivables Management Certification Program and discuss how those standards, in many instances, go beyond what is required by law. The Introductory Survey Course on Debt Buying is required for individuals seeking to become a Certified Receivables Compliance Professional (CRCP) through RMAI.

Introductory Survey Course on Receivables Management image
Scott Morris
Tromberg, Miller, Morris & Partners, PLLC
Introductory Survey Course on Receivables Management image
Mark Naiman
In the Park MDR
Introductory Survey Course on Receivables Management image
Brent Yarborough
Maurice Wutscher LLP
08:55 - 09:45
What the Flux is This? Dealing with the Influx of Pro Se and AI Generated Litigation

Filings are up, especially by pro se plaintiffs. The industry is dealing with more artificial intelligence combined with some lack of intelligence being driven by social media. This presentation will go through current trends, strategies, and how to prevail.

09:45 - 10:00
Networking Break
10:00 - 10:50
Chief Compliance Officers Forum (Part One)
10:55 - 12:00
Chief Compliance Officers Forum (Part Two)
12:00 - 18:30
Exhibit Hall Open
12:00 - 18:30
Silent Auction Open
12:00 - 13:00
Networking Lunch
12:30 - 14:30
Professional Headshots | Sponsored by FLOCK Specialty Finance
13:00 - 13:50
Current Issues in Bankruptcy Law for Debt Buyers and Sellers

This panel will provie an update of current bankruptcy trends, including but not limited to filing statistics, the effect of debt settlement on the bankruptcy process, buy now pay later issues and how debt purchasers can reduce liability and maximize recoveries in the litigious bankruptcy arena.

Current Issues in Bankruptcy Law for Debt Buyers and Sellers image
Al Hochheiser
MauriceWutscher LLP
Current Issues in Bankruptcy Law for Debt Buyers and Sellers image
Bruce Jobe
Resurgent Capital Services
Current Issues in Bankruptcy Law for Debt Buyers and Sellers image
Jonathan Koop
Bankrupt Debt Services
13:00 - 13:50
Ethics: Data Protection – Privacy, Data Security, and AI

Consumer data has so much value and can be leveraged in so many ways to enhance business operations and promote strong customer service. However, increased use and analytics of consumer data raises legal and regulatory concerns around privacy, data security, and the myriad considerations associated with artificial intelligence. Companies should be doing everything they can to stay ahead of the curve in adapting to the new consumer data-driven world.

14:00 - 14:50
AI in Collections: From Pilot to Production
14:00 - 14:50
Ethics Session (Part Two)
Ethics Session (Part Two) image
Kelly Knepper-Stephens
TrueML
14:45 - 16:00
Iced Coffee Bar
15:00 - 16:00
Attorney/Collection Agency/Debt Buyer Networking Meeting
17:00 - 18:30
Opening Reception
07:30 - 18:30
Registration Open | Sponsored by EverChain
08:00 - 18:00
Executive, Connect, FastTrack and VIP Lounges Open
08:00 - 09:00
Networking Breakfast
08:00 - 18:30
Exhibit Hall Open
08:00 - 18:00
Silent Auction Open
09:00 - 10:10
Annual Business Meeting and Keynote Presentation
10:10 - 10:30
Networking Break
10:30 - 11:20
State & Federal Legislative & Regulatory Update
State & Federal Legislative & Regulatory Update image
Dan Crowley
K&L Gates, LLP
State & Federal Legislative & Regulatory Update image
Don Maurice
MauriceWutscher, LLP
State & Federal Legislative & Regulatory Update image
David Reid
Receivables Management Association International
State & Federal Legislative & Regulatory Update image
Meghan Stoppel
Foley & Lardner LLP
10:30 - 11:20
Signals, Standards, and Sustainable Recovery: Navigating the New Consumer Environment

The ways consumers obtain information, communicate with financial services providers, and respond to financial obligations are changing rapidly. Digital communication tools offer new opportunities for engagement and resolution, while social media, commercial advice platforms, and financial influencers can circulate incomplete, misleading, or context-dependent information at unprecedented speed. This moderated panel will examine emerging trends in consumer communications and interactions with creditors, debt buyers, collection agencies, and law firms. Panelists will discuss how these developments affect contact strategies, complaint and dispute activity, operational efficiency, employee training, and the consumer experience.

Using relevant RMAI Certification Standards as practical guideposts, the session will explore how recovery organizations can remain compliant, efficient, and financially sustainable while treating consumers ethically, communicating accurately, and recognizing both consumer rights and legitimate financial responsibilities. The discussion will emphasize practical operational responses rather than abstract policy debate.

11:30 - 12:20
Managing Post-Sale Risk Before Debt Sale: A Framework for Debt Sale Oversight

This session would be co-presented with Kelly Buzzard from PayPal, bringing a valuable creditor perspective to the discussion. Together, the speakers will combine practical industry expertise with real-world creditor considerations to explore how organizations can strengthen pre-sale controls, evaluate buyer and downstream risk, and build more defensible post-sale oversight programs. The session will be interactive and educational, with actionable takeaways attendees can apply within their own organizations.

11:30 - 12:20
Decoding Wealth, Risk and the Middle Market’s Shifting Divide
12:20 - 14:00
Networking Lunch
12:30 - 14:30
Professional Headshots | Sponsored by FLOCK Specialty Finance
14:00 - 14:50
State of the Industry: The Operating Levers Driving Performance (and Value)
14:00 - 14:50
Best Practices in Onboarding, Auditing, and ROI Analysis of AI Tools and Vendors
15:00 - 15:50
AI Across the ARM Enterprise: Strategic Outlook & Leadership Panel (Part 5 of AI Webinar Series)
15:00 - 15:50
What’s Next for Consumer Financial Services Enforcement? Navigating Risk in a Fragmented Regulatory Environment
15:50 - 16:10
Networking Break
16:10 - 17:00
The Venn Diagram Middle: Where Operations, Compliance & Litigation Strategy Meet
16:10 - 17:00
AI in Collections: Bolted On vs. Built In, Three Operators Compare
17:00 - 18:30
Networking Reception
18:00
Silent Auction Closes
08:00 - 12:00
Registration Open | Sponsored by EverChain
08:00 - 09:00
Networking Breakfast
09:00 - 09:50
Avoidance of Litigation Between Buyers and Sellers of Debt: Are You Leaving the House and Car Unlocked and the Barn Door Open?
10:00 - 10:50
Commercial Debt Buying
10:50 - 11:00
Networking Break
11:00 - 11:50
From Acquisition to Liquidation: Building a Modern Recovery Ecosystem That Maximizes Portfolio Performance
12:00
Conference Adjourns
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