Introductory Survey Course on Receivables Management
(Required for Initial Certification)


4 credits | 3 hours, 20 minutes

The Introductory Survey Course on Debt Buying is required for RMAI’s Certified Receivables Compliance Professional (CRCP) certification. Recorded at the 2020 RMAI Annual Conference, this online course qualifies for four (4) credits towards your Certified Receivables Compliance Professional (CRCP) designation. Course length is 200 minutes (or 3 ½ hours).

Price: $250 member rate / $325 non-member rate (nonrefundable registration)

Ethics as the Cornerstone of a Compliance Management System
(Required for Initial and Re-Certification)


2 credits | 2 hours

This webinar, Ethics as the Cornerstone of a Compliance Management System, satisfies the Ethics requirement for RMAI’s Certified Receivables Compliance Professional (CRCP) certification. Recorded at the 2021 Annual Conference, this online course qualifies for two (2) credits towards your Certified Receivables Compliance Professional (CRCP) designation. Course length is approximately two hours.

Price: $74 member rate / $104 non-member rate (nonrefundable registration)

Amended DC Emergency Legislation


1 credit | 1 Hour

The District of Columbia’s debt collection legislation becomes effective September 23 and imposes significant requirements for data and comments as well as restrictions on consumer contact. Although you may have attended our July 20 webinar, the legislation has undergone significant changes since it was introduced on July 12.  This presentation will explore these changes including:

  • Efforts of RMAI and other industry participants leading to the amendments
  • Changes to data and document requirements
  • Changes to conduct regulations (including call caps)
  • Amendments to the penalty provisions

The panelists will discuss potential compliance strategies you can implement to address these changes.

Recorded on September 3, 2021, this webinar is approximately 1 hour.

The Future of Technology Driven Collections


1 credit | 1 Hour

Sponsored By:

Technology is changing the landscape of consumer engagement and doing so dramatically within the industry of debt buying and debt collection. From predicting consumer behaviors and their communication preferences, to processing consumer payments, technology is driving how we interact with consumers, when we interact with consumers and in turn, how and when consumers make payments.

During this session, attendees will experience how technology is driving the art of debt collection from that of a business mired in work flow and static processes to a hub of intertwined technology that can engage each consumer in a unique way. Attendees will shadow a consumer from initial communication to payment or settlement in full to see how technology that is available today can be used to drive your collections tomorrow. Your guides on this consumer expedition Amanda Payton, Vanessa Woods, and Kirby Miller will socialize the tools leveraged each step of the way.

Recorded on August 31, 2021, this webinar is approximately 1 hour.

DC Emergency Legislation


1 credit | 1 Hour

On July 13, 2021, the City Council of the District of Columbia passed emergency legislation to amend its debt collection law, § 28-3814. The amendments take effect when they are signed by D.C.’s mayor, which is expected any day. (The mayor has 10 days to sign.) The emergency measure will last 90 days from enactment. A “temporary” bill was also introduced that contains the same provisions. It has not passed the Council but is scheduled to be considered later and likely before the emergency measure would expire. The temporary measure would last 225 days from enactment if it were to become law. This webinar will cover the latest developments and key points regarding the emergency legislation.

Recorded on July 20, 2021, this webinar is approximately 1 hour.

Now That You Know, You Can’t Unknow – What’s Next?


1 credit | 1 Hour

Sponsored By:

What should you do with your findings from risk assessments, due diligence, and audits of your operations in response to or anticipation of a client, legal or regulatory ask? What if you unearth evidence of nonconformities with the law or your own compliance management system as you root cause a complaint or dispute – or trend the results from all your complaint and dispute handling?  While it seems self-evident that it is important to root cause, self-audit, and conduct regular risk assessments – what is less than evident is exactly what to do with your findings.

This panel of industry veterans offers practical alternatives in response to predictably tough questions about what your duties are to engage your stakeholders in conversations and share with the public about your findings and plans of remediation. Practical topics this panel will consider are these:

  • Once you have detected one or more nonconformities, do you self-report with a plan for self-correction or self-correct first and then self-report? Something else altogether?
  • If you learn there is a detailed internal thread of disclosures about a nonconforming situation with no attorney-client privilege in sight, what then?
  • Can you trust AI and robotics, or do you need human involvement and oversight to review the results of voice analytics or trends in information you are receiving via eOscar or recent correspondence?
  • How do you break down the various pros/cons of disclosure?

Recorded on July 14, 2021, this webinar is approximately 1 hour.

Certification Bundle (Required Courses for Initial Certification)


Livestreamed from the 2021 Annual Conference, this Certification Bundle includes all three required courses for obtaining your Certified Receivables Compliance Professional (CRCP) designation at a reduced rate.

Introductory Survey Course on Receivables Management (4 credits|4 hours)

Ethics as the Cornerstone of a Compliance Management System (2 credits|2 hours)

Reimagining the Post Pandemic Workplace  (1 credit|1 hour)
*This course satisfies the Diversity, Inclusion, and Elimination of Bias requirement

Price: $275 member rate / $450 non-member rate (nonrefundable registration)

2021 Annual Conference (CFPB Rule & Keynote Bundle)


Livestreamed from the 2021 Annual Conference, this CFPB Rule & Keynote Bundle includes the following six (6) education sessions:

  • Setting the Record Straight: New Terms, New Definitions, Safe Harbors and the Risks of Noncompliance
  • Consumer Communications: New requirements for Outbound, Inbound, Web-based, and Social Media Formats
  • Digital Communications and the New Rules for Debt Collection: Updated Strategies for E-mails, Texts, URLs and Beyond
  • Documentation of Delivery: Send, Receive, Provide and Validate Communications and Disclosures
  • Requirements for Required Disclosures: Direct and Indirect E-sign Consent, URL opt-out rules, Formats for actual notice
  • Pulling it all together: Session Highlights and Final Q and A
  • Keynote Address – Tom Pahl (former Deputy Director with the CFPB)

Price: $250 member rate / $350 non-member rate (nonrefundable registration)

2021 Annual Conference (Wednesday/Thursday Education & Keynote Bundle)


Livestreamed from the 2021 Annual Conference, this Wednesday & Thursday Education Bundle includes the following 13 education sessions:

  • How it Started; How it’s Going
  • The Current Landscape of Credit Reporting
  • Conversation with Federal Regulators
  • Leveraging Your Digital Communication Strategy in a New Rules Environment
  • Fintech and Financial Services: An Introduction and Discussion of the Hot Button Issues in Consumer Lending
  • Scaling The Twin Peaks Of Data Privacy & Security From The Post-Pandemic Precipice
  • The Fine Art of Not Giving an Inch: Litigation Management to Reduce Litigation
  • Automotive Default and Recovery – The Road to Maximizing Your Return
  • AI Considerations for Credit & Collections
  • Diversity & Inclusion: Reimagining the Post Pandemic Workplace
  • Current Issues in Receivables Management
  • State & Federal Regulatory & Legislative Update
  • Keynote Address – Tom Pahl (Formerly with the CFPB)

Price: $275 member rate / $440 non-member rate (nonrefundable registration)

ICYMI: An Update of the Receivables Management Industry

1 hour |1 Credit

Sponsored By:

Pricing:
Members: Free
Non-Members: $94

In the flurry surrounding the recent Hunstein case and Regulation F, you may have missed important industry developments. Join our panelists as they cover what else has been going on in the receivables management industry including:

  • Equal Credit Opportunity Act (ECOA) and Regulation B
  • True Lender Rule Update
  • State Law Roundup
  • Telephone Consumer Protection Act (TCPA) Updates
  • The Traced Act
  • Case Law and State AG Trends
  • Debt Collection Improvement Act

Recorded on June 22, 2021, this webinar is approximately 1 hour.

Returning to the Workplace: Considerations for a New Normal

1 hour |1 Credit

Sponsored By:

Pricing:
Members: Free
Non-Members: $94

During the pandemic collection agency licensing regulators relaxed branch and other requirements to allow employees to work from home. As emergency orders and waivers expire, businesses must evaluate the pros and cons of remote work and make difficult decisions about whether (and how) to encourage employees to return to a physical office. Join us for a webinar that focuses on many of the considerations you may be evaluating when weighing whether or not to continue remote work, return to work, or a hybrid solution. Our esteemed panel will cover some of the recent studies about employee satisfaction and remote work, employment law issues, debt collection licensing issues, and privacy/data security work from home guidance for agents

Recorded on June 9, 2021, this webinar is approximately 1 hour.

RMAI Briefing on 11th Circuit Decision and Next Steps

1 hour |1 Credit

Pricing:
Members: Free
Non-Members: $94

The stunning April 21, 2021, 11th Circuit holding that transmitting data to a mail vendor is an unauthorized third-party disclosure in violation of the FDCPA left many wondering what to do as copycat cases in other jurisdictions have already been filed. Attend RMAI’s webinar for an exclusive and insightful briefing covering what RMAI is doing, immediate best practices to consider, and the path forward for your business, your vendors, and the industry. Join a panel of attorneys, including RMAI’s outside counsel, as they discuss critical information about the case and answer your questions.

Recorded on April 26, 2021, this webinar is approximately 1 hour.

Agency Enforcement Actions and Attorney General Inquiries – as if Lawsuits Weren’t Enough!

1 hour |1 Credit

Sponsored By:

Pricing:
Members: Free
Non-Members: $94

Join our panel discussion regarding regulatory enforcement trends of the State Attorneys General and the hot topics in enforcement today. The expert panelists will take a look at the past to better strategize for the future, discuss how to respond to a government inquiry, and review best practices that you can employ in your business.

Recorded on February 24, 2021, this webinar is approximately 1 hour.

CCO Series: Letters – Regulation F’s Do’s and Don’ts (Part 5 of 5)

1 hour |1 Credit

Sponsored By:

Pricing:
Members: Free
Non-Members: $94

Regulation F Part I and Part II cover the do’s and don’ts for letters. While previous webinars in this series have focused on new and exciting technology we can use to communicate with consumers, we cannot forget about the tried-and-true letters. Now more than ever we need to ensure we are compliantly sending letters and getting the most from both our letters and the vendors we use to send them. Join our presenters in discussing the ‘new’ debt validation letter to learn:

  • How to fall under its safe harbor,
  • What you need to do to make sure your letter vendors comply with the new debt collection rule, and
  • Ways to get as much value out of every consumer communication attempt, especially those that involve letters.

Get your company ready for the Rule’s effective date of November 30, 2021, by attending the RMAI 2021 Annual Conference. On Tuesday, April 13, 2021, leading legal and operations experts present six hours of specialized, consecutive sessions covering the most challenging sections of the new Rule from compliance and operations perspectives. These must-attend sessions will be simultaneously presented live at the Aria Resort & Casino and via livestream to virtual attendees. Registration is open.

Recorded on January 14, 2021, this webinar is approximately 1 hour.

CCO Series: Time, Place and Manner Restrictions – Oh My! Breaking down Reg. F’s Requirements and Strategies for Compliance (Part 4 of 5)

1 hour |1 Credit

Sponsored By:

Pricing:
Members: Free
Non-Members: $94

Join us for a deep dive into Reg. F’s provisions relating to the time, manner and place of permitted debt communications with consumers. Our presenters will explore what Reg. F says (and does not say) with regard to permissible contact windows, how to identify inconvenient times and places and communicating with consumers while at work. We will also discuss the final requirements and restrictions for using text and email to communicate, options for transferring related consent to such methods of contact and opt out requirements. The presenters will conclude with a discussion of proposed best practice considerations and recommended oversight controls. This session is a must for anyone with responsibility for overseeing the implementation of consumer contact strategies and the use of email and text in collections. (The Rule’s effective date is date is November 30, 2021, one year after the date of publication in the Federal Register.)

The CCO series is designed for chief compliance officers, but open to all other industry professionals.

Recorded on January 7, 2021, this webinar is approximately 1 hour.

CCO Series: Text Messaging and Safe Harbor – How to Navigate New Regulation F’s Bona Fide Error Defense (Part 3 of 5)

1 hour |1 Credit

Sponsored By:

Pricing:
Members: Free
Non-Members: $94

With the release of the long-awaited final Debt Collection Rule (Rule), the CFPB has given the collection industry guideposts between which debt collect collectors may communicate with consumers with confidence that their electronic communications will not violate the law prohibiting unauthorized third-party disclosure.  Attend this session to learn how to use the safe harbor, why some are disregarding the safe harbor and the mechanics of the bona-fide error defense for text message communications articulated in the new Regulation F.  (The Rule’s effective date is date is November 30, 2021, one year after the date of publication in the Federal Register.)

The CCO series is designed for chief compliance officers, but open to all other industry professionals.

Recorded on December 17, 2020, this webinar is approximately 1 hour.

CCO Series: Email and Safe Harbor – How to Navigate New Regulation F’s Bona Fide Error Defense (Part 2 of 5)

1 hour |1 Credit

Sponsored By:

Pricing:
Members: Free
Non-Members: $94

With the release of the long-awaited final Debt Collection Rule (Rule), the CFPB has given the collection industry guideposts between which debt collect collectors may communicate with consumers with confidence that their electronic communications will not violate the law prohibiting unauthorized third-party disclosure.  Attend this session to learn the precise location of those guideposts and mechanics of the bona-fide error defense for email communications articulated in the new Regulation F.  (The Rule’s effective date is date is November 30, 2021, one year after the date of publication in the Federal Register.)

The CCO series is designed for chief compliance officers, but open to all other industry professionals.

Recorded on December 10, 2020, this webinar is approximately 1 hour.

Top 10 Ways to Lose at Trial

1 hour |1 Credit

Sponsored By:

Pricing:
Members: Free
Non-Members: $94

This presentation focuses on the most common procedural and substantive defenses that can lead to a creditor’s failure to prove its debt at trial.

From their expert viewpoint, the presenters impart practical tips and strategies for avoiding pitfalls in pursuing debt collection lawsuits. These experienced creditor rights attorneys have a combined 60 plus years’ experience in successfully representing creditors.

Benefit from a step-by-step analysis of preparing a claim for suit, the examination of documentation supporting the claim, and effective communications in preparation for trial.

Recorded on December 9, 2020, this webinar is approximately 1 hour.

CCO Series: Reaching Consumers/Persons by Telephone Under the CFPB’s New FDCPA Rule (Part 1 of 5)

30 minutes with 30 minutes of Q&A |1 Credit

Sponsored By:

Pricing:
Members: Free
Non-Members: $94

In the first 30-minute webinar of the series, the course presenters will review in detail the provisions of the CFPB’s Final FDCPA Rule about (1) telephone contact frequency limitations, (2) limitations on attempts to call and (3) leaving voicemails. Additionally, the presenters will discuss the “limited content message,” when it may be used, whether it is an attempt to communicate, and the new Rule’s interpretation that the limited content message is not a “communication” under the FDCPA. Presenters will also discuss the CFPB’s rationale behind the Rule’s call frequency limitations, as well as the “rebuttable presumption” of compliance with the limitations. Following the presentation, the presenters will take questions.

The CCO series is designed for chief compliance officers, but open to all other industry professionals.

Recorded on December 3, 2020, this webinar is approximately 1 hour.

Diversity & Inclusion: Bridging the Generational Gap

***Qualifies for RMAI Diversity, Inclusion, & Elimination of Bias requirement for certification

1 hour|1 credit

Sponsored By:

Pricing:
Members: Free
Non-Members: $94

Bridging the Generational Gap, a webinar from the RMAI Diversity & Inclusion Task Force, features a moderated discussion by Missy Meggison with FFAM360 with a Baby Boomer, a Gen Xer, and a Millennial. This webinar presents engaging conversation regarding the cultural differences between the generations and ways to bridge generational gaps in order to be inclusive and maximize each individual’s potential within an organization. Panelists include Mark Naiman, Cassidy Moss and Craig Antico.

Recorded on November 10, 2020, this webinar is approximately 1 hour.

The Election Results & The CFPB Rule: A Look Ahead at the Next Three Months

1 hour|1 credit

Pricing:
Members: Free
Non-Members: $94

On October 30, 2020, the Consumer Financial Protection Bureau released the long-awaited final Debt Collection Rule (Rule). The Rule takes effect one year after the date of publication in the Federal Register and, among other things, addresses consumer communications providing clarity around the use of email and text messages and communication frequency. Federal Legislative/Regulatory Counsel, Dan Crowley, K&L Gates; RMAI Treasurer, Anne Thomas, Cavalry Portfolio Services, LLC; and RMAI President, Jim Mastriani, Velocity Portfolio Group, Inc., will provide an overview of the Rule, share their perspectives, insights and observations and give a look ahead following the election.

Recorded on November 6, 2020, this webinar is approximately 1 hour.

Does Your Data Support Your Story? How to use your Data to Defend Claims, Improve Liquidation and Ensure Compliance

1 hour|1 credit

Sponsored By:

Pricing:
Members: Free
Non-Members: $94

Your data and documentation policies and procedures are essential, but if you cannot prove that you follow them, you are not getting the protections in which you have invested. Understanding the data you need, the use cases for analyzing your data, and the most powerful ways you can present your data is critical. During this webinar, two of the most seasoned litigators and one of the most recognized compliance experts in the debt buying and debt collection industry will join forces to cover topics such as:

  • Using data to establish the Bona Fide Error defense
  • Developing data to defend a meaningful attorney involvement case
  • Using data to defeat class certification
  • Leveraging data during regulatory examinations
  • Mining deactivated and ported number data to defeat a TCPA claim
  • Using data analytics to tell your story

We will also identify the top five common mistakes debt purchasers and their agencies make with data retention, document retention, and data analysis.

Recorded on October 15, 2020, this webinar is approximately 1 hour.

Vendor and Service Provider Management & Oversight

1 hour|1 credit

Sponsored By:

Pricing:
Members: Free
Non-Members: $94

A robust Vendor and Service Provider Program evaluates and minimizes compliance risks related to consumer financial laws. The presenters of this course will share their expertise on how to implement a program that measures risk from your due diligence processes through your monitoring and auditing procedures.

Recorded on September 24, 2020, this webinar is approximately 1 hour.

Federal Update: 2020 Has Been an Active Year 

1 hour|1 credit

Pricing:
Members: Free
Non-Members: $94

No doubt about it – 2020 has been extremely busy on the federal front. Between regulatory activities, judicial decisions and unprecedented activity on the Hill, the receivables management industry has been the focus of numerous proposals and decisions. In this fast-paced webinar, you’ll get up-to-date on what’s been going on and the work being done leading up to the 2020 elections. We’ll conclude the session with insight, predictions, and ramifications of the various potential election outcomes.

Recorded on September 9, 2020, this webinar is approximately 1 hour.

State Legislative Update – A Year Like No Other 

1 hour|1 credit

Pricing:
Members: Free
Non-Members: $94

Despite a shortened state legislative calendar due to the COVID-19 pandemic, the receivables management industry has seen a record number of laws passed at the state level in 2020. Significant laws were adopted in Colorado, the District of Columbia, Maryland, Maine, New York, Virginia, and Washington within the first half of the year. Additional laws may still be adopted in California, Massachusetts, New York, and Ohio before year’s end. Learn how these new and proposed laws can impact your operations and how RMAI is responding.

Recorded on September 2, 2020, this webinar is approximately 1 hour.